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Southern Chevrolet - Service Center

Chesapeake, VA

4.4
1,036 Reviews

1,036 Reviews of Southern Chevrolet - Service Center

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January 17, 2024

I waited 4 hours for my car to be done. Why does it take 4 hours for simple oil change and safety inspection when you have an appointment. More

by KHODOUTO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I don’t remember the name of the employee
Jan 17, 2024 -

Southern Chevrolet responded

"KHODOUTO" does not correspond to any customer in our database. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via socialvce@drivingsouthern.com or respond directly to this message with the requested information. We hope to hear back from you soon.

January 17, 2024

Good fast service attention to details is the thing that makes Good service appointment and makes you come back. More

by AWITHERSPOON87
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Harvell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 17, 2024 -

Southern Chevrolet responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

January 17, 2024

Very prompt service and customer friendly and always interacting with the customer with guidance and advice More

by frederic.h.stillwagen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Harvell
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 18, 2024 -

Southern Chevrolet responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

January 17, 2024

Excellent service, fast and quick. Hospitality was excellent with great communication. I would recommend all Chevy owners to attend this dealership for great service More

by ALVIN.CASPER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Harvell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 18, 2024 -

Southern Chevrolet responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

January 17, 2024

They were timely and polite. I have taken my card to them for 12 years More

by RONNIE.LAUMANN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Harvell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 18, 2024 -

Southern Chevrolet responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

January 17, 2024

The people are pleasant at this location. I have gotten all of my car care done here. More

by latoyaseay
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Harvell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 17, 2024 -

Southern Chevrolet responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

January 17, 2024

The dealer performed service that later developed a problem that the dealer promptly corrected. The service was excellent. More

by SIDNEY.DELEPINE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Harvell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 17, 2024 -

Southern Chevrolet responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

January 17, 2024

To whom it may concern. They did a poor job. It ran before I got there. I paid money for nothing. My car was not missing before I came, when I left, it made noise I never he More

by frankspruill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Steve Harvell
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 17, 2024 -

Southern Chevrolet responded

Thank you for bringing this to our attention, Frank. We are always looking for ways to better our service, and your feedback is an invaluable part of that process. We have forwarded your comments to the General Manager of the dealership.

January 17, 2024

Southern did a great Job repairing my transmission issue I have had since I purchased it from Duke automotive. Even upon purchase, I tried to take it back to Duke automotive and have them repair it and the More

by gregorykiefer211
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Harvell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 17, 2024 -

Southern Chevrolet responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

January 17, 2024

Paid $450 for diagnostics and received poor information. ABS and stabilitrak lights were on with no electric power steering. Was told to replace battery to fix issue with power steering when battery tested More

by IRWIN10SETH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Steve Harvell
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 17, 2024 -

Southern Chevrolet responded

We value and appreciate your business, Seth. And when you feel that it fails to meet your expectations, it's important for us to know. We have forwarded your feedback to the General Manager of the dealership.

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