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Southern Chevrolet - Service Center

Chesapeake, VA

4.4
1,021 Reviews

1,021 Reviews of Southern Chevrolet - Service Center

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March 31, 2024

No matter which Service team representative we had they all most never gave us updates about our vehicle or return any of our calls. So we found ourselves taken several unnecessarily trips to Southern Chev More

by gitolbe
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Todd Kuther
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 04, 2024 -

Southern Chevrolet responded

"Gitolbe" does not correspond to any customer in our database. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via socialvce@drivingsouthern.com or respond directly to this message with the requested information. We hope to hear back from you soon.

March 30, 2024

Worse service I've had in a long time. Got charged for warranty work, then they say they are waiting on approval from GM but we haven't heard from them since. Tried calling, leave messages More

by Chuck
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Todd Kuther
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nancy G
Apr 04, 2024 -

Southern Chevrolet responded

Chuck. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via socialvce@drivingsouthern.com or respond directly to this message with the requested information. We hope to hear back from you soon.

March 29, 2024

I always get top notch and personal service from Todd. No matter what vehicle I’ve taken there he knows the issue and it gets fixed. He has grown the team there in leaps and bounds. This was my first ti More

by Deanna
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Kuther
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Harvell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Darlene Turner
Mar 29, 2024 -

Southern Chevrolet responded

Thank you for your time and kind words! We appreciate your response and will be here for any needs you should have in the future. Have a wonderful day!

March 29, 2024

My service was very professional and on time. I was able to reschedule a time that was earlier than my original appointment. More

by UNCXNG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Harvell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 04, 2024 -

Southern Chevrolet responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

March 26, 2024

Stephen Harvel is absolutely awesome. His customer service skills are remarkable. He is one of the main reasons I continue to return to this dealership. I am glad he stayed during the tra More

by JOHNITA MAYO COSTON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Harvell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 26, 2024 -

Southern Chevrolet responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

March 26, 2024

Quick and friendly service, waiting area was clean. I appreciated that there were desks to work at. More

by heil.rachel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Harvell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 27, 2024 -

Southern Chevrolet responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

March 26, 2024

Great Experience, The staff is always kind and friendly. Were able to make my appointment same day and see to my repair needs. More

by A.TATE76
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Harvell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 27, 2024 -

Southern Chevrolet responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

March 24, 2024

Very pleased with my service. Friendly. They got me in quickly. Had my car back same day. More

by KDLIAKOS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Harvell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 26, 2024 -

Southern Chevrolet responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

March 24, 2024

Customer service is always on point. Always motivated with an amazing attitude and always making sure they meet our needs. More

by ALEXDURON585
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Compton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Harvell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 26, 2024 -

Southern Chevrolet responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

March 24, 2024

Always a pleasure working with the team here at Southern Chevrolet! They are so helpful and customer service is the best! More

by M.A.HERNANDEZ1419
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Harvell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 26, 2024 -

Southern Chevrolet responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

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