Southern Chevrolet - Service Center

Rude unprofessional not willing to help with issue. Always short staffed. They always need to keep your vehicle Always short staffed. They always need to keep your vehicle More

Very clean and Steve was very helpful and honest. I trust Steve with my car I trust Steve with my car More

I had a much different experience with Southern Chevrolet than I did with Southern Dodge Chrysler where I purchased the vehicle for $46K. I ended up at Southern Chevrolet after SDodge Chrysler cut me loose w than I did with Southern Dodge Chrysler where I purchased the vehicle for $46K. I ended up at Southern Chevrolet after SDodge Chrysler cut me loose with a 2020 GMC with a check engine light that came on, on my drive home from making the purchase. SDC said that I had an appointment with their service, but when I checked to be sure, because it is a six hour drive, it turns out there was no appointment and they had absolutely no intention of helping me out. Twenty-six phone calls later, I had the fortune of calling Southern Chevrolet, because - as I was able to determine - they have a qualified diesel mechanic. I ended up in the hands of Matthew Surles, who was friendly and helpful. Even though it was another dealership that sold me the truck, Matt felt some responsibility to try to get me back on the road. Ultimately the problem was diagnosed and repaired. It was not covered by the drive train warranty, so I ended up paying for a costly repair immediately upon purchasing truck. Matt did everything he could to ease the pain and I am grateful to him and S Chevrolet for their professional approach. It would do some good if the folks at SDodge Chrysler were to spend a couple of days at SChevrolet to learn a thing or two about customer service. Please note that your form below lets me rate the service department with the name "Steve Harvell". I do not know who Steve Harvell is. It was Matt Surles who handled my service and he gets the five stars More

It has only been a week now but, very good service (including customer service), timely completion of work so far, and it runs just as expected. My Chevy truck has nearly 200 miles on it and I have do (including customer service), timely completion of work so far, and it runs just as expected. My Chevy truck has nearly 200 miles on it and I have done pretty much all of the maintenance on it since I bought it new in 2010. Southern Chevrolet found that my mistake was small and corrected it, plus a small oil leak at the Rear Main Seal. This is something I did not want to deal with at my age so I paid the nearly $4000.00 for the repair. It was done in a timely manor and though I have only had it back for 1-1/2 days, It actually feels like it is performing better but I will know more within a month or so (4 to 5000 miles). As far as the administrative process, the person that managed my service (I don't remember his name) was pretty much the best that I could expect. 1st of all, he was courteous, professional, honest, not surprises and knowledgeable when answering my questions and explaining cost. Basically, "to the point, confident and with a smile. As of today, I am very satisfied. More

First oil change with for my new car went smoothly. No complaints here at all. No complaints here at all. More

Service unable to be reached by phone and Nancy wasn’t very helpful when I inquired about the status of my vehicle. Made the comment I’ll stop what I’m doing to check on it and an advise her not to bother very helpful when I inquired about the status of my vehicle. Made the comment I’ll stop what I’m doing to check on it and an advise her not to bother. I’ll take my business elsewhere in the future. More

They are wonderful and take care of my every need and always let me know what i should expect for the next visit! always let me know what i should expect for the next visit! More