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Southern Chevrolet - Service Center

Chesapeake, VA

4.4
1,004 Reviews

1,004 Reviews of Southern Chevrolet - Service Center

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September 14, 2024

I have been here several times for service and each time was good and things were done in a timely manner. All of the service reps and workers was very courteous and kept you abreast of their progress. Ke More

by theresa.moseley
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Goicochea
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Harvell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zach Byrd
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 20, 2024 -

Southern Chevrolet responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

September 13, 2024

disorganized when dropping off my vehicle. Online scheduling service menu is confusing with options available. Never received confirmation once booked. And when booked a week in advance, still More

by RVOLANTE79
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Harvell
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 20, 2024 -

Southern Chevrolet responded

We appreciate your feedback and are eager to better your return experience.

September 12, 2024

Scheduling was easy and efficient. The service provided was excellent and professional. The customer lounge was very accommodating. More

by vernon.hairston77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny Peterson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Harvell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zach Byrd
5.0
This rating includes all reviews, with more weight given to recent reviews.
Charles LeMaire
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nancy in service
Sep 20, 2024 -

Southern Chevrolet responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

September 11, 2024

The entire team provided outstanding customer service. Special thanks to Nancy and John for the warm welcome, transportation service, and excellent communication! The service techs were also very detail More

by Melvin Kearney
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nancy and John
September 09, 2024

Professional and friendly, willing to go extra miles to satisfy customers needs. Mr James wharton More

by jrw0979
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Harvell
4.0
This rating includes all reviews, with more weight given to recent reviews.
Zach Byrd
4.0
This rating includes all reviews, with more weight given to recent reviews.
Charles LeMaire
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Justin Carr
September 07, 2024

My experience was excellent. The service was very good and very helpful. I am pleased More

by LANCEJOHNSON029
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Robertson
September 05, 2024

I was able to come in and get my car serviced. They made sure I was still able to get to work. soon as shift was, their car serviced was there to get me back to my car. My driver was very professi More

by MELISSA_CARTER23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Whoever they were did an AMAZING JOB! Thank you guys so much.
September 05, 2024

Customer service was outstanding. They took care of a recall I had not been notified about .They finished in a timely manner. More

by RLOTTSR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Harvell
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 05, 2024

Everything went smoothly. Steve S. And Taryn K. Took care of my Buick Encore. They went above and beyond to get what I needed done. Great and friendly service with me and my s More

by crtnydeloatch19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kayla Palumbo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Taryn K
September 04, 2024

They are always attentive, friendly, and informative. I never feel like they are trying to push extra services on to me. I enjoy taking my car in and relaxing in the waiting area with a complimentary cup More

by DMGOSS17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Harvell
5.0
This rating includes all reviews, with more weight given to recent reviews.
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