Back

Southern Chevrolet - Service Center

Chesapeake, VA

4.4
1,003 Reviews

1,003 Reviews of Southern Chevrolet - Service Center

Sort by
September 21, 2024

This was just for vehicle inspection, but the service personnel were just as attentive and personable as the previous personnel with Hall Chevy. My checkin/service advisor was Nancy Gennarelli and she wa More

by JJSEGIDA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nancy Gennarelli (don't know who Steve Harvell is, had no personal contact with him)
September 20, 2024

Great customer service. Totally satisfied went above in beyond for my financial needs! Highly recommend More

by robjones757
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Albright
September 20, 2024

I am a regular customer at this dealership, and I have always gotten great service here. More

by TS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Harvell
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 19, 2024

The service is good but when calling to check on your vehicle you can’t get anybody . I got a call saying my vehicle was complete. I called 8 times, left messages. I was transferred to the service ma More

by SHAWNWALLACE00
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Todd Kuther
1.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Harvell
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Katherine Perry
Sep 20, 2024 -

Southern Chevrolet responded

We value and appreciate your business, Shawn. And when you feel that it fails to meet your expectations, it's important for us to know. We have forwarded your feedback to the General Manager of the dealership.

September 17, 2024

Excellent customer service as was provided. Staff was highly knowledgeable and the price for the work was very affordable. More

by MARCUS.FIELDS23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Harvell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 20, 2024 -

Southern Chevrolet responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

September 16, 2024

Tried to call 4 times to confirm I wanted them to do the recommended service, no one answer. Had to drive up to the car dealership to confirm. More

by CLJEFFRIE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Harvell
3.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 20, 2024 -

Southern Chevrolet responded

We appreciate your feedback and are eager to better your return experience.

September 16, 2024

I called on August 30th to have my windshield replaced. The lady was able to schedule me for the next day. I wasted gas driving put there just to order a windshield. I was told it would be in a week. That More

by KEllis
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don't recall the names of the 2 guys. They were both very nice though.
Sep 20, 2024 -

Southern Chevrolet responded

In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via socialvce@drivingsouthern.com or respond directly to this message with the requested information. We hope to hear back from you soon.

September 15, 2024

My experience was great and I can’t wait to continue working with Southern Chevrolet. The team was very informative regarding my vehicle. More

by LAKEISHA.WILLIAMS20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Harvell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 20, 2024 -

Southern Chevrolet responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

September 14, 2024

I have been here several times for service and each time was good and things were done in a timely manner. All of the service reps and workers was very courteous and kept you abreast of their progress. Ke More

by theresa.moseley
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Goicochea
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Harvell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zach Byrd
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 20, 2024 -

Southern Chevrolet responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

September 14, 2024

Nancy was very courteous and professional. I am very satisfied with the timely completion of car repairs and the pick up to get me back to the dealership. Thank you for resolving my car issues More

by preachersmith53
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Harvell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nancy
Sep 20, 2024 -

Southern Chevrolet responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

...
12
...