Southern Chevrolet

We came in to trade in our car for a used vehicle and ended up getting a brand new car. The sales and business teams were very helpful with finding us an affordable vehicle and getting the finance busin ended up getting a brand new car. The sales and business teams were very helpful with finding us an affordable vehicle and getting the finance business done. However, it was after the dealership that the drama ensued. We let the sales associate and business manager know that the vehicle we were trading in had a car payment due within the next few days and asked if the current lending company would be notified that the car was traded in so it would not reflect negatively on our credit that we had missed a payment, and we were assured that they would be told. It was not until 2 weeks later that we were notified from our original lender that our payment was two weeks late and they were not told about any trade in of the vehicle. We explained what had transpired and that we did not know what the procedure was as to who would notify the current lender about the trade-in. When we mentioned Hall Chevrolet to the lender, we were told that there had been previous issues with them and that is why that lender does not do lending through that dealership because of bad experiences with them. There have even been repossessions from that lender because Hall never sent the money for the trade-in to be paid off. I am extremely concerned and hope I am not caught up in the same situation. My husband and I have to keep checking up on them to make sure that the funding for the trade-in has been sent and I feel like we should not have to do that. The communication from the dealership and the original lender should be better. More

They made you feel like family.....went back today and from saturday...they still new who i was....the greeting from all is excellent......all was very friendly and great to talk with from saturday...they still new who i was....the greeting from all is excellent......all was very friendly and great to talk with More

I usually hate dealing with car salesman because they tend to be pushy. But, Hank worked with me to get the total cost of my vehicle to fit within my budget. He offered sound advice and stayed there with tend to be pushy. But, Hank worked with me to get the total cost of my vehicle to fit within my budget. He offered sound advice and stayed there with me through the whole process. He made sure that things went smoothly. He even showed me how I would be able to fit my speaker box into the second row of my new truck and still have room for my two kids! He gave me the impression that he wanted to help me instead of just helping himself. I left the dealership feeling like he went out of his way to look out for me. It was a great car buying experience. I highly recommend this dealership. More

Yvonne was very professional and she made my new car experience very warm. I traded in my 2007 chevy impala for a 2011 silverado. After talking with Yvonne, she made me feel very warm and welcomed. I re experience very warm. I traded in my 2007 chevy impala for a 2011 silverado. After talking with Yvonne, she made me feel very warm and welcomed. I recommend anyone if they are looking for an American made product which is built to last, to go to hall Chevrolet in western branch and get the wonderful service I experienced. Thank you Hall Chevrolet Team! More

Great to deal with made the deal happen on my new truck,I told them where i needed my payment to be and they worked with me to get me there. told them where i needed my payment to be and they worked with me to get me there. More

Hank was wonderful, not pushy very informative on getting me the information I requested. Took his time to explain every detail/feature of the car, he made sure I understood the internet pricing from the sta me the information I requested. Took his time to explain every detail/feature of the car, he made sure I understood the internet pricing from the standard sticker price. I will highly recommend this dealership to all my friends/co-workers. More

Been to the dealership back and forth since march 2011. Credit is not that great but everyone there assisted with giving me the best service and professionalism. Finally bought a 2011 Chevrolet camaro b Credit is not that great but everyone there assisted with giving me the best service and professionalism. Finally bought a 2011 Chevrolet camaro but after a day in and out of it I just couldn't really get comfortable driving it for long distances...normally you are out of luck after purchasing a vehicle...but wait they have a 7 day exchange policy if you are not completely satisfied. Went in talked to mike and Steve and they didn't bat an eye...swapped everything out for a new 2011 chevy silver ado. Fantastic service and great dealership. Thanks to everyone that helped me out. More

I have given this dealership the highest rating because of my long-standing relationship with the dealership and my total satisfaction. My husband and I have bought three vehicles from this dealership and of my long-standing relationship with the dealership and my total satisfaction. My husband and I have bought three vehicles from this dealership and have nothing but good things to say about the sales people as well as those in the business office and and the service department. I would highly recommend this dealership to anyone in the market for a new or used car. More

I went to this dealership based on prices advertised for Hall thru Autotrader.com. When I got to the dealership, the sales manager insisted that the "special offer" advertised through Autotrader applied to Hall thru Autotrader.com. When I got to the dealership, the sales manager insisted that the "special offer" advertised through Autotrader applied to another vehicle and that that vehicle was a basic model of the car I wanted, which had already been sold. They couldn't explain why the picture of the vehicle I was looking at (which was a higher model) appeared with the special offer, as did the picture of other vehicles which they offered on a special model. Moreover, while insisting that the advertised special offer price did not apply, the sales mnanager initially made absolutely no effort to try to make the situation right or work with us to negotiate the price of the car I was interested in, which had been used as a demo car and had over 4500 miles on it. I would never go here again for anything. Fortunately, we found another dealer close by where we had a wholly different, positive experience. I bought a new vehicle from that other dealership that same day with similar, if not more, options installed and without the demo mileage for about $2000 less than what Hall wanted as their bottom line for the demo car. The actual salesman that showed us the car was very pleasant and helpful, but the managers were intrusive and rude throughout the time we were there. It was so awful that, as much as I liked the vehicle, I had no reservations whatsoever about walking away from the table at this dealership. More

My husband and I went to Hall Chevrolet in Western Branch to see a couple of used cars I had seen on line. After we got there, parked and got out of our truck, Lamar Holloman approached us and asked if we ne to see a couple of used cars I had seen on line. After we got there, parked and got out of our truck, Lamar Holloman approached us and asked if we needed help looking for a vehicle. I said yes and he took us inside to his desk and explained to us that he needed some information before we went out on the lot to look at vehicles. After he had all my information, he asked me what I was looking for. I told him and he went through their inventory and told me what he had that I might be interested in. The cars I had seen on line were no longer available, but they had many to choose from that fit my requirements. I test drove 4 cars and decided on 1. As we were walking back to the building to fill out the paperwork, another salesman came over and asked Lamar for the keys to the Volkswagon I wanted. The other salesman had a couple that wanted to test drive the car I wanted to buy. I told Lamar we needed to get the paperwork done, so I could get it. He agreed, and we went inside and started the process. He filled in the paperwork, got my credit approved and I got the car I wanted! Unexpected surprises! As I was driving my new-to-me car off the lot, I tried to close the automatic window on the passenger side and it made a noise, but would not close. I drove right back to Hall Chevrolet and told Lamar what had happened. He got the manager and they looked at the window and told me they would have it fixed. It was 7:00 pm on Saturday and their service department was closed. The manager asked me if I needed a car to drive while mine was being repaired. I said yes and he gave me the keys to a brand new, 2011 Chevy Malibu with 100 miles on it. Lamar called me on Monday to inform me they had to order a part and it would be 3-4 days until they could have my car fixed and to enjoy the Malibu. Jason, the Used Car Sales Manager, called me on Thursday to tell me my car was repaired and ready to be picked up. (Lamar was off work this day.) I went to pick it up Thursday evening, and Ray Sims, the Business Manager, transferred my plates from my previous car to my new-to-me car and I was on my way. I highly recommend Lamar Holloman at Hall Chevrolet used cars in Western Branch. It was well worth the 20 minute drive from my house to do business with Lamar. My husband will be returning to purchase a used truck from Lamar Holloman in the future! The entire car buying process was very smooth and easy with Lamar!! More