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Southern Chevrolet

Chesapeake, VA

4.4
2,154 Reviews
Offering Virginia drivers an extensive selection of new and pre-owned vehicles for sale, Southern Chevrolet Chesapeake is excited to assist you with your vehicle search. With exclusive trade-in incentives, an onsite service center and convenient online purchase options, we’re committed to making your ownership experience exceptional. If you can’t find what you’re looking for in our inventory, please reach out and we’ll be happy to find it for you!
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3412 Western Branch Blvd

Chesapeake, VA

23321

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Showing 2,154 reviews

January 17, 2024

Paid $450 for diagnostics and received poor information. ABS and stabilitrak lights were on with no electric power steering. Was told to replace battery to fix issue with power steering when battery tested More

by IRWIN10SETH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Stephen Harvell
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 17, 2024 -

Southern Chevrolet responded

We value and appreciate your business, Seth. And when you feel that it fails to meet your expectations, it's important for us to know. We have forwarded your feedback to the General Manager of the dealership.

January 17, 2024

Friendly. Informative. Patience. Good communication. Easy to talk to. Made my visit pleasant. Would buy another vehicle from this location. More

by shorty61571
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Danny Peterson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kayla Palumbo
Jan 17, 2024 -

Southern Chevrolet responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

January 17, 2024

The dealer performed service that later developed a problem that the dealer promptly corrected. The service was excellent. More

by SIDNEY.DELEPINE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephen Harvell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 17, 2024 -

Southern Chevrolet responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

January 17, 2024

Service was prompt I had appointment time they took me right at my appointment The service writer was very knowledgeable and presented himself very professional More

by ASMITH120
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephen Harvell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 17, 2024 -

Southern Chevrolet responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

January 17, 2024

Did what I asked. Awesome. No up sale just what I asked. Best place to business More

by newsompga
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephen Harvell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 17, 2024 -

Southern Chevrolet responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

January 17, 2024

Enjoyed dealing with the service representative, Ms. Kemp. She was energetic and quite attractive. Visit was successful. More

by BEDMONDS3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Taryn Kemp
Jan 17, 2024 -

Southern Chevrolet responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

January 17, 2024

I waited 4 hours for my car to be done. Why does it take 4 hours for simple oil change and safety inspection when you have an appointment. More

by KHODOUTO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I don’t remember the name of the employee
Jan 17, 2024 -

Southern Chevrolet responded

"KHODOUTO" does not correspond to any customer in our database. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via socialvce@drivingsouthern.com or respond directly to this message with the requested information. We hope to hear back from you soon.

January 17, 2024

Southern did a great Job repairing my transmission issue I have had since I purchased it from Duke automotive. Even upon purchase, I tried to take it back to Duke automotive and have them repair it and the More

by gregorykiefer211
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephen Harvell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 17, 2024 -

Southern Chevrolet responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

January 17, 2024

I had an car inspection. My car passed and I was told all fluids would be replenished of course . I had no windshield washer fluid in my car prior and I had no washer fluid More

by VIRGINIA.WHITEHURST
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
don't remember
Jan 17, 2024 -

Southern Chevrolet responded

Thank you for bringing this to our attention, Virginia. We are always looking for ways to better our service, and your feedback is an invaluable part of that process. We have forwarded your comments to the General Manager of the dealership.

January 17, 2024

Extremely helpful and resourceful in spite of sudden power outage. Friendly communication and customer service. More

by LEBOEUF_DANYELLE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephen Harvell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Scott Robertson
Jan 17, 2024 -

Southern Chevrolet responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

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