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Southern Chevrolet

Chesapeake, VA

Overview
Employees
Reviews
Vehicles
4.3
2,314 Reviews
Offering Virginia drivers an extensive selection of new and pre-owned vehicles for sale, Southern Chevrolet Chesapeake is excited to assist you with your vehicle search. With exclusive trade-in incentives, an onsite service center and convenient online purchase options, we’re committed to making your ownership experience exceptional. If you can’t find what you’re looking for in our inventory, please reach out and we’ll be happy to find it for you!
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3412 Western Branch Blvd

Chesapeake, VA

23321

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Showing 2,314 reviews

April 03, 2024

The Dealership is very Professional, but needs to add more staff to assist customers. The telephone wait time is awful More

by DEPUTYSONNY5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephen Harvell
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 04, 2024 -

Southern Chevrolet responded

"DEPUTYSONNY5" does not correspond to any customer in our database. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via socialvce@drivingsouthern.com or respond directly to this message with the requested information. We hope to hear back from you soon.

April 03, 2024

I am a regular customer at this dealership, and I always get great service when I take my car in for maintenance. More

by TS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephen Harvell
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 04, 2024 -

Southern Chevrolet responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

April 02, 2024

Calvin was great with getting my car in and out for an inspection and clarifying the issue with my car. More

by jt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Calvin Affleck
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Apr 04, 2024 -

Southern Chevrolet responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

April 01, 2024

Great and friendly team members. They worked hard to ensure all my issues were resolved. More

by BANMIDO10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephen Harvell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Print
Apr 04, 2024 -

Southern Chevrolet responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

April 01, 2024

The staff was very accommodating, although my scheduled time was hours away, they were able to get me in and out way ahead of time, allowing me to take care of more pressing issues. Thanks again to the ent More

by tahdavis76
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephen Harvell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Print
Apr 04, 2024 -

Southern Chevrolet responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

March 31, 2024

No matter which Service team representative we had they all most never gave us updates about our vehicle or return any of our calls. So we found ourselves taken several unnecessarily trips to Southern Chev More

by gitolbe
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Todd Kuther
Print
Apr 04, 2024 -

Southern Chevrolet responded

"Gitolbe" does not correspond to any customer in our database. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via socialvce@drivingsouthern.com or respond directly to this message with the requested information. We hope to hear back from you soon.

March 31, 2024

Came in with no appointment and was serviced and back on the road in a little over an hour. More

by DMLETOURNEAU
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephen Harvell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Print
Apr 04, 2024 -

Southern Chevrolet responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

March 31, 2024

Great customer service and work. it took longer than expected but overall great work as always. More

by EDTD1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephen Harvell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Charles LeMaire
5.0
This rating includes all reviews, with more weight given to recent reviews.
Print
Apr 04, 2024 -

Southern Chevrolet responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

March 30, 2024

Worse service I've had in a long time. Got charged for warranty work, then they say they are waiting on approval from GM but we haven't heard from them since. Tried calling, leave messages More

by Chuck
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nancy G, Todd Kuther
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Apr 04, 2024 -

Southern Chevrolet responded

Chuck. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via socialvce@drivingsouthern.com or respond directly to this message with the requested information. We hope to hear back from you soon.

March 29, 2024

My service was very professional and on time. I was able to reschedule a time that was earlier than my original appointment. More

by UNCXNG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephen Harvell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Print
Apr 04, 2024 -

Southern Chevrolet responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

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