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Southern Chevrolet
Chesapeake, VA
2,002 Reviews
Offering Virginia drivers an extensive selection of new and pre-owned vehicles for sale, Southern Chevrolet Chesapeake is excited to assist you with your vehicle search. With exclusive trade-in incentives, an onsite service center and convenient online purchase options, we’re committed to making your ownership experience exceptional. If you can’t find what you’re looking for in our inventory, please reach out and we’ll be happy to find it for you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 2,002 reviews
March 23, 2022
Ian was great I went in on a Sunday everything was completed within 3 hours. I have purchased 3 cars from Hall in the last 3 years and have always been satisfied with everyone both sales and service completed within 3 hours. I have purchased 3 cars from Hall in the last 3 years and have always been satisfied with everyone both sales and service More
by Mike
Employees Worked With
Darla Holbrook, Steve Santomieri, Joe Gonzalez, Ian Saunders
March 15, 2022
We went in on a whim just to look at a new traverse. Elayna was so helpful from the moment we walked in to the moment we drove away in our new car! She made the process so easy. We even showed up comple Elayna was so helpful from the moment we walked in to the moment we drove away in our new car! She made the process so easy. We even showed up completely unprepared with our kids because we were not planning on buying a car and she helped entertain them! Never once did we feel pressured to buy the car. She answered every one of my million questions and was so helpful. More
by brittanybauer48
Employees Worked With
Zach Byrd, Elayna Sune
February 08, 2022
YoMy vehicle was serviced at Hall on Jan 28 for an ongoing check engine light that would randomly flash and hard transmission shifting (that seem to go hand in hand). My vehicle was taken into Hall Ch ongoing check engine light that would randomly flash and hard transmission shifting (that seem to go hand in hand). My vehicle was taken into Hall Chesapeake on Dec 22 , a multi-point inspection was conducted and it was determined that the vehicle's spark plugs were misfiring. Hall recommended I have spark plugs and wires replaced. I was also told that I needed to have transmission fluid replaced, fuel system flushed and brake fluid replaced however those fluids were in fair condition and I neglected to have fluids replaced as that was not the main concern when the vehicle was taken into the shop (for check engine light and hard transmission shift). I took the vehicle back to get serviced on Jan 28, and the spark plugs and wires were replaced. A week after having the vehicle serviced I drove the vehicle to Maryland. While driving I noticed the transmission was still shifting hard at times. The exact same issue I was having before I paid the dealership $400 plus dollars to have fixed. Once I returned home from my road trip I called Mr. Jones of Hall Chevrolet Chesapeake to voice my concern. I explained to him what I was experiencing with my vehicle that I just got out of the shop. I told him that my transmission is still shifting hard. His reply was I didn’t get all of the work Hall said was in fair condition done i.e. replace transmission fluids, brake fluid etc hence the reason for still having issues. At no point did Mr. Jones EVER explain to me why I was still experiencing the same issues before paying $400 plus dollars. As Mr. Jones failed to address the issue, he also thought it was clever to mention that I only brought the vehicle in for a check engine light. At that point he made it quite obvious that he didn’t remember talking to me on the phone when I scheduled the service appointment, because he would’ve known I said it was for a check engine light and hard transmission shift. He also failed to pull up the historical documentation with the issues I was experiencing when the vehicle was dropped off to be serviced. So in order to assist Mr. Jones with addressing the issue and retrieving historical documentation, I sent him a copy of a previous email from DEC 17, stating my concern of a check engine light / hard transmission shift. It appears that the information may have gotten lost along the lines, I guess Hall's main concern was to make the check engine light go out and not really address the hard shifting in the transmission. Needless to say I tried to call Mr. Jones yesterday afternoon; left a message and I have yet to receive a call back. I also emailed him again this morning, and no email reply. So here I am out of $400 plus dollars and my vehicle still drives the same as it did when I took it in for service. I guess it’s too much for one to ask for decent customer service at HALL CHEVROLET CHESAPEAKE and it's evident because I have the rough driving Suburban and receipts to show. u have a detailed report about the condition of your vehicle More
by mh
Employees Worked With
Adam Jones
February 08, 2022
Dealership does not keep you informed about your car. The person dee dee has to be consistently bugged to get an update and half the time it’s “I don’t know let me check and call you back in 10 mins” and the person dee dee has to be consistently bugged to get an update and half the time it’s “I don’t know let me check and call you back in 10 mins” and then not getting any info for days. If you have to get your vehicle serviced avoid this dealership at all costs. More
by tmzasz
Employees Worked With
DeeDee Rosalinda
February 07, 2022
I had a great experience at Hall Chevrolet. I’ve been looking for a truck for a couple of months, I found one online and went in, and it was just as advertised. Ian was a pleasure to deal with, patient, looking for a truck for a couple of months, I found one online and went in, and it was just as advertised. Ian was a pleasure to deal with, patient, informative, and very low pressure. More
by jwe.carolina
Employees Worked With
Steve Santomieri, Ian Saunders
February 03, 2022
Dee Dee was very helpful to me. I needed a new battery and had to have the car the next day for a doctor's appt and no way to get it there and she took care of everything for me.She was kind, considerate, and had to have the car the next day for a doctor's appt and no way to get it there and she took care of everything for me.She was kind, considerate, and helpful and had my car taken care of in a timely manner. The two gentlemen who came and jumped the car battery and and delivered the car back to me were very nice also. One of the reason I will keep going to Hall Chevrolet for both sservice and when I need a new car. More
by TriciaSupinski
Employees Worked With
DeeDee Rosalinda
