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Southern Chevrolet
Chesapeake, VA
2,021 Reviews
Offering Virginia drivers an extensive selection of new and pre-owned vehicles for sale, Southern Chevrolet Chesapeake is excited to assist you with your vehicle search. With exclusive trade-in incentives, an onsite service center and convenient online purchase options, we’re committed to making your ownership experience exceptional. If you can’t find what you’re looking for in our inventory, please reach out and we’ll be happy to find it for you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 2,021 reviews
December 01, 2022
The negative reviews reported in reviews seem “common” at this dealership. We’re experiencing the exact same issues right now , with lack of communication, and outright negligence in communicating to the at this dealership. We’re experiencing the exact same issues right now , with lack of communication, and outright negligence in communicating to the customer. This can’t be representative of dealership of this size practicing this type of unprofessionalism and “customer service”. We have called AND visited repeatedly and left with promises to respond back and update , while leaving the dealership left with no definitive explanations, timeframes or substantial information about the status of our vehicle. This is deplorable. We look forward to speaking to the service manager or some further dealership leadership in the next 24 hrs. The customer service at this dealership has to be addressed! More
by JMS-OHS
Employees Worked With
Adam Jones
October 28, 2022
I had my truck looked at for a coolant leak and a bad headlight after they looked at it my truck magically didn’t work. I spent 2,000 to get those things fixed. One day I was told it was an electrical is headlight after they looked at it my truck magically didn’t work. I spent 2,000 to get those things fixed. One day I was told it was an electrical issue and my transmission was fine, the very next day I was told it was the transmission. I took it to another Chevy dealership for service and they sat on my truck also they didn’t look at it at the scheduled service time. Needless to say after my truck was touched here my truck didn’t work in Drive it’s a 2016 Chevy under 80,000 miles. I had to trade in my truck and I lost $2,000. Never buying a Chevy again awful service and I never got a precise diagnosis. More
by Ktcollins0588
Employees Worked With
DeeDee Rosalinda
October 04, 2022
Hello, today's service on my 2017 Chevy Colorado was the worst I have experienced. I am having some anxiety over if the oil change was even done. The technician did not reset the oil gage. He didn't put worst I have experienced. I am having some anxiety over if the oil change was even done. The technician did not reset the oil gage. He didn't put a new oil change reminder sticker on the windshield. The tire pressure was the same as when I brought it in, the fluids were not topped off, He left the trash in the truck. You all have lowered your standards. I even had to go to the parking lot to pick up my vehicle, you use to bring the vehicle back into the warm bay area for your customers convenience. I will definitely take this higher. There are other concerns that I am investigating that transpired during my visit. More
by Elder Rose
Employees Worked With
Ray Korchak
September 30, 2022
Great experience from start to finish. Purchased my last three vehicles from hall. Would definitely recommend trying them out. Purchased my last three vehicles from hall. Would definitely recommend trying them out. More
by Kevinjen3
Employees Worked With
Joe Gonzalez, Ian Saunders, Elayna Sune
September 07, 2022
Ray was the worst service advisor I have ever dealt with. Took my truck in and was told, we will call you in a couple hours, but never heard anything. I felt like I had to harass him in order to get any info Took my truck in and was told, we will call you in a couple hours, but never heard anything. I felt like I had to harass him in order to get any information about the vehicle. We had a lot of work done and the check engine light came back on before we got home… took it back in and again, had to constantly check in after days of no communication, he always had an excuse as to why something had not been done. Come to find out, I need a new transmission after already spending 5k during the first visit. I know the transmission didn’t suddenly go bad on my drive home, why wasn’t I told about the transmission in the first visit? I tried to call the service manager but they were busy and it’s been over a week and I still haven’t been called back. I will never take a vehicle to Hall again and Ray is terrible at customer service. More
by bng
Employees Worked With
Todd Kuther, Ray Korchak
