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Southern Buick GMC Virginia Beach - Service Center
Virginia Beach, VA
294 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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294 Reviews of Southern Buick GMC Virginia Beach - Service Center
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Verified Customer
February 07, 2024
Nice, friendly staff. It seems they're understaffed causing 2+ hours wait for a scheduled oil change. I'm a 30+ year customer of this location. It seems they're understaffed causing 2+ hours wait for a scheduled oil change. I'm a 30+ year customer of this location. More
by OBCORNING
Employees Worked With
Lincoln service
February 07, 2024
Friendly, prompt, courteous Rt was informative and courteous. Work was performed promptly. Communication was excellent. Overall very good experience. courteous. Work was performed promptly. Communication was excellent. Overall very good experience. More
by CHRIS@AQUALEISUREPOOLS.COM
Employees Worked With
RT Ives
February 07, 2024
Good experience Had a nail in tire and they replaced the tire. Had tire picked up and installed within hours tire. Had tire picked up and installed within hours More
by tbarcus1997
August 31, 2023
Learn from my mistake and stay away from this dealership. I dropped my car off in Dec. 28, 2022 and was told that they are two months behind on service work. Well their understanding of 2 months is way off t I dropped my car off in Dec. 28, 2022 and was told that they are two months behind on service work. Well their understanding of 2 months is way off to my understand of 2 months because my car has not left the spot I dropped it off in. If you are interested in a more detailed description of my horrible experience, go find my Google review of Southern Kia Virginia Beach. I provide update on a weekly basis, sometimes more. So as stated already… LEARN FROM MY MISTAKE AND STAY AWAY FROM THIS DEALERSHIP!!! More
by Mnowland1983
Employees Worked With
Other Employees :
Jeff Owens, Rick Hines
August 17, 2023
On August 2nd I had my vehicle towed to the dealership for some work that needed to be done. My car was running real nasty. Long story short my car was never fixed and as days went by and as my car stayed for some work that needed to be done. My car was running real nasty. Long story short my car was never fixed and as days went by and as my car stayed in the shop. It was very hard trying to get a hold of someone about the status on my car. Once I did get someone I spoke with Tracy who stated that she was the manager and who was very condescending, rude and unprofessional. She made it out like “oh well” that you have no other form of transportation and that I needed to just wait until my vehicle is ready for pickup. Also speaking with Mike on that Friday he said “well we moved your vehicle up because we know you don’t have any other transportation and everyone else does. There was no type of empathy or compassion from these people here. On Saturday the 5th I paid almost $700 to get my vehicle back and no work was done on it. That is simple ridiculous and I will NEVER come back to this place and I will make sure to pass the word along. The customer service is horrible. More
by Nay
Employees Worked With
Tracy & Mike
June 25, 2023
Poor service-I had to wait 2. 5 hrs for scheduled oil and filter change. I had to reschedule my appointment after receiving a confirmation from the dealership. The service manager 5 hrs for scheduled oil and filter change. I had to reschedule my appointment after receiving a confirmation from the dealership. The service manager gave excuses for the delay and scheduling problem. Will not be going back. More
by Barnette18
Employees Worked With
Service Dept
