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Southern Buick GMC Virginia Beach - Service Center
Virginia Beach, VA
294 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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294 Reviews of Southern Buick GMC Virginia Beach - Service Center
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April 13, 2024
Picked up vehicle when said was ready! Brought vehicle to front and I had low tire pressure. They fixed then had change oil light still on. So waited longer Brought vehicle to front and I had low tire pressure. They fixed then had change oil light still on. So waited longer More
by halpinaugust
Verified CustomerEmployees Worked With
Not sure
April 05, 2024
Very upset with the state inspection and not being told my car was rejected for windshield wipers. I was recommended to change the wipers, but not told that it would cause rejection. No communication and h my car was rejected for windshield wipers. I was recommended to change the wipers, but not told that it would cause rejection. No communication and had to make a second trip and the inconvenience. More
by KRUNCHBAND
Employees Worked With
David
March 27, 2024
Service agent recognized my license plate and called me by name as I entered the doorway!!! I have never since having my Buick have any agents be on the ball since my 98 Toyota where service agent at the by name as I entered the doorway!!! I have never since having my Buick have any agents be on the ball since my 98 Toyota where service agent at their dealership alway greeted me!!!!That what I have missed the since I bought and owned this 2017 Buick in 2017!! Yeah how about that???? Am just about due for deciding what kind of car I want next????? Huh???!!! More
by Buick enclave owner
Employees Worked With
March 11, 2024
Southern GMC Dealership did a great job and provided quality and timely service on my vehicle.service. quality and timely service on my vehicle.service. More
by rrascoe
March 11, 2024
The service is ok and that's about it. The reception staff never seem to have a clue what is going on or really give off the vibe they care. This whole just drop your car off for an oil ch The reception staff never seem to have a clue what is going on or really give off the vibe they care. This whole just drop your car off for an oil change and it will be ready at some point during the day is not efficient. Its a pain to schedule service because the website doesn't work correctly when I use it. Aside from free oil changes there is no real reason for me to use the KIA service center. More
by kuntzd23
Employees Worked With
I don't know their name
March 08, 2024
No communication. Car damaged while at dealership having work done. Manager Frank was supposed to contact me to have the damaged repaired but still haven't heard anyth Car damaged while at dealership having work done. Manager Frank was supposed to contact me to have the damaged repaired but still haven't heard anything back. More
by LRGLISSON
Employees Worked With
Danny
March 01, 2024
I had to wait almost 2 months for my appointment for an inspection. I think they do this because I bought the car there so my inspections are free and they think I'll take it somewhere else. Yet, they take inspection. I think they do this because I bought the car there so my inspections are free and they think I'll take it somewhere else. Yet, they take walk ins for other services. And I was there an hour and a half. Inspections should take no longer than 45 minutes at most! More
by GMATRUDY67
Employees Worked With
Idk. The guy at the first desk when you walk in.
February 28, 2024
The service department needs serious help. They always act so annoyed when you come in. I have had nothing but issues with my car and everytime I leave something is still wrong with it. They n They always act so annoyed when you come in. I have had nothing but issues with my car and everytime I leave something is still wrong with it. They never call me back to fix it either. The part I had them put back on the car on Friday 2/23 partially fell off again and I had to go to a gas station and they zip tied it. More
by NORFOLKGIRLHLM
Employees Worked With
RT
