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Southern Buick GMC Virginia Beach - Service Center

Virginia Beach, VA

3.9
294 Reviews

294 Reviews of Southern Buick GMC Virginia Beach - Service Center

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April 13, 2024

Picked up vehicle when said was ready! Brought vehicle to front and I had low tire pressure. They fixed then had change oil light still on. So waited longer More

by halpinaugust
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Not sure
Apr 15, 2024 -

Southern Buick GMC Virginia Beach responded

In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@southernbuickgmc.com or respond directly to this message with the requested information. We hope to hear back from you soon.

April 12, 2024

Everyone was friendly , kind and very professional. The work was done in a timely manner! More

by TAYLORC4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rebecca Lipinski
Apr 15, 2024 -

Southern Buick GMC Virginia Beach responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

April 06, 2024

Great service and they took care of my problem . R.T is the best! He is awesome guy! More

by jlwhite275
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
R.T
Apr 09, 2024 -

Southern Buick GMC Virginia Beach responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

April 05, 2024

Very upset with the state inspection and not being told my car was rejected for windshield wipers. I was recommended to change the wipers, but not told that it would cause rejection. No communication and h More

by KRUNCHBAND
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David
Apr 09, 2024 -

Southern Buick GMC Virginia Beach responded

We appreciate your feedback and are eager to better your return experience.

March 27, 2024

Service agent recognized my license plate and called me by name as I entered the doorway!!! I have never since having my Buick have any agents be on the ball since my 98 Toyota where service agent at the More

by Buick enclave owner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Will Howell
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 27, 2024 -

Southern Buick GMC Virginia Beach responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

March 11, 2024

Southern GMC Dealership did a great job and provided quality and timely service on my vehicle.service. More

by rrascoe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Easton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dave
Mar 11, 2024 -

Southern Buick GMC Virginia Beach responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

March 11, 2024

The service is ok and that's about it. The reception staff never seem to have a clue what is going on or really give off the vibe they care. This whole just drop your car off for an oil ch More

by kuntzd23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I don't know their name
Mar 11, 2024 -

Southern Buick GMC Virginia Beach responded

"Kuntzd23" does not correspond to any customer in our database. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@southernbuickgmc.com or respond directly to this message with the requested information. We hope to hear back from you soon.

March 08, 2024

No communication. Car damaged while at dealership having work done. Manager Frank was supposed to contact me to have the damaged repaired but still haven't heard anyth More

by LRGLISSON
Recommend Dealer
No
Employees Worked With
Danny
Jul 03, 2024 -

Southern Buick GMC Virginia Beach responded

"LRGLISSON" does not correspond to any customer in our database. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@southernbuickgmc.com or respond directly to this message with the requested information. We hope to hear back from you soon.

March 01, 2024

I had to wait almost 2 months for my appointment for an inspection. I think they do this because I bought the car there so my inspections are free and they think I'll take it somewhere else. Yet, they take More

by GMATRUDY67
Recommend Dealer
No
Employees Worked With
Idk. The guy at the first desk when you walk in.
February 28, 2024

The service department needs serious help. They always act so annoyed when you come in. I have had nothing but issues with my car and everytime I leave something is still wrong with it. They n More

by NORFOLKGIRLHLM
Recommend Dealer
No
Employees Worked With
RT
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