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Southern Buick GMC Virginia Beach - Service Center

Virginia Beach, VA

3.9
294 Reviews

294 Reviews of Southern Buick GMC Virginia Beach - Service Center

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April 26, 2024

The service was outstanding. RT kept me informed of parts/labor/price and when service would be done. He notified me of any additional repairs. Work done in a timely manner. More

by Tweaky
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
RT
Apr 26, 2024 -

Southern Buick GMC Virginia Beach responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

April 26, 2024

Come in for an oil change and it was finished ahead of time. Dave in service was absolutely fantastic and very much about providing excellent customer service. I was very happy with how the service was de More

by robcat382
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave in service
Apr 26, 2024 -

Southern Buick GMC Virginia Beach responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

April 26, 2024

Highly recommend! Mike provided me with the best service and made sure I was good to go! More

by sabrinasonn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike
Apr 26, 2024 -

Southern Buick GMC Virginia Beach responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

April 26, 2024

The service was pleasant and the staff was sure to keep me updated every step of the way. JT and the 2 ladies in front were very helpful. More

by Twelborn94
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Ives, Patrick Meek, the two other female service advisors, Frank John
Apr 30, 2024 -

Southern Buick GMC Virginia Beach responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

April 24, 2024

I have use Dealership to service my GMC yukon Before and still get great highway mileage and Excellent Service. More

by rollinsdavchap4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department and mechanics
Apr 25, 2024 -

Southern Buick GMC Virginia Beach responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

April 23, 2024

I had an appointment for a state inspection and an oil change. The inspector did not show up. There were no available appointments the next week. I was told to come in early and they would fit me in. Wh More

by Rbh3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
TJ Caforio
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 22, 2024

I got an oil change, with an appointment. My car sat for 1 hr 15 minutes before it was serviced. NO new oil change sticker???? No vacuuming was done.They said I needed new brake shoes, but More

by tonni.crawford
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Check in girl and lady in booth doing g paperwork.
Apr 24, 2024 -

Southern Buick GMC Virginia Beach responded

We value and appreciate your business, Tonni. And when you feel that it fails to meet your expectations, it's important for us to know. We have forwarded your feedback to the General Manager of the dealership.

April 20, 2024

Provided great customer service and integrity. Did not try to charge me for a service that wasn’t necessary More

by bbsayles84
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department
Apr 24, 2024 -

Southern Buick GMC Virginia Beach responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

April 19, 2024

You are very courteous and very prompt. Thank you.l look. Danielle insured that I was perfectly taken care of once again thanks I’ve had some terrible services at other dealerships. From no More

by KEETALAWRENCE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel
Apr 24, 2024 -

Southern Buick GMC Virginia Beach responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

April 17, 2024

The reception was cheerful and helpful. The service was excellent and the service man explained everything in a way that you can understand. I will recommend the company. More

by ROCKYBEV
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lindsay Foley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 18, 2024 -

Southern Buick GMC Virginia Beach responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

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