Southern Buick GMC Virginia Beach - Service Center

so far I've only had my oil changes done there but I've been satisfied with your service department. been satisfied with your service department. More

Exceptional customer service. The listened to all my concerns & looked into issues when there was uncertainty The listened to all my concerns & looked into issues when there was uncertainty More

I always have a pleasant experience when I come to have my car serviced. The service writer is happy to assist with my needs, and went out of his way to walk me into the waiting area while my car is servic my car serviced. The service writer is happy to assist with my needs, and went out of his way to walk me into the waiting area while my car is serviced. When the work was completed, he came back and explained what is next to be done, and gave me my key. Wonderful service. More

The service dept was able to pinpoint the problem I was having with my car and gave the repair cost. My car now runs very well. having with my car and gave the repair cost. My car now runs very well. More

Ashley was amazing. She helped me figure everything out. She helped me with all my questions She helped me figure everything out. She helped me with all my questions More

Impossible to get a human, in service department, on the phone. This service department is severely undermanned and I think the management is about the worst I've ever experienced. I will continue to deal phone. This service department is severely undermanned and I think the management is about the worst I've ever experienced. I will continue to deal with the issues in service so long as my warranty is still in effect but not after. I will NEVER do business with these people again! I'd recommend you stay away from this place, More

I have ALWAYS experienced an elevated level of professionalism; attention to detail; and a general attitude of "customer service first!" throughout the Service center. This experience merely reinf professionalism; attention to detail; and a general attitude of "customer service first!" throughout the Service center. This experience merely reinforced this! More

They are very friendly and answer all of my questions thoroughly. Wesley has been extremely helpful on many instances with getting the job done and getting me back on the road quickly. I work nights and thoroughly. Wesley has been extremely helpful on many instances with getting the job done and getting me back on the road quickly. I work nights and it is difficult to get things done in the daytime. Wesley always makes it work. Thank you again. Daundee Limon More

I was told the service would take approx 2 hours. 4 hours 45 min later it was ready. The price was 1100$ but the cashier asked me to sign ppw stating 1535$ but was told that was not the actual amount 4 hours 45 min later it was ready. The price was 1100$ but the cashier asked me to sign ppw stating 1535$ but was told that was not the actual amount More

First of all, no one answers the phone in the service dept so I actually got in my car and drove down there. I brought my Buick in for an oil and filter change and state inspection , it didn’t pass state dept so I actually got in my car and drove down there. I brought my Buick in for an oil and filter change and state inspection , it didn’t pass state inspection so I left the car there for the work to be done. I had to arrange for a friend to pick me up. I was told that the part would come in the next day and my car would be fixed but the part wasn’t in for 2 more days. I was never called and given an update. My car was brought in there on 4/22/24 and was delivered to my home on 4/26/24. I realize that there is a shortage of workers but not being to get a live person on the phone isn’t good. The last thing is that when I gave my payment information on the phone, I was told that a receipt would be put in my glove box, that didn’t happen. I called the service dept and the cashier dept . I spoke to the service dept and was told that he can’t mail me one but would send it to my email, that didn’t happen. The cashier never called me back. More