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Southern Buick GMC Virginia Beach - Service Center

Virginia Beach, VA

4.0
295 Reviews
Call Service Center (757) 340-0800

295 Reviews of Southern Buick GMC Virginia Beach - Service Center

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June 12, 2024

Had my car for 3 days for a recall. Said the called and left message which was a lie. More

by CC5449
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service writer
Report | Print
Jun 13, 2024 -

Southern Buick GMC Virginia Beach responded

"CC5449" does not correspond to any customer in our database. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@southernbuickgmc.com or respond directly to this message with the requested information. We hope to hear back from you soon.

June 10, 2024

I'm always concerned the complimentary inspection is really not being completed in full or just completed using previous information. More

by CDLRIDGWAY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
Report | Print
June 03, 2024

Fast and reliable services while giving me back my vehicle in a cleaner state than when I dropped it off! More

by Stikelem
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
RT and Rebecca
Report | Print
June 02, 2024

I have purchased 2 trucks from them, each time was a good experience, the service they provide is 👍 More

by Tony
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew
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May 27, 2024

Have been going to this dealership for a long time, always felt comfortable waiting there More

by ASEARS13
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Mike Tetterton
Report | Print
May 29, 2024 -

Southern Buick GMC Virginia Beach responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

May 24, 2024

I bought a brand-new GMC Sieera truck from Southern a month ago and the infotainment system is freezing up, I have called the service department to try and schedule an appointment only get a voicemail an More

by dleakins
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mark Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 24, 2024 -

Southern Buick GMC Virginia Beach responded

"Dleakins" does not correspond to any customer in our database. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@southernbuickgmc.com or respond directly to this message with the requested information. We hope to hear back from you soon.

May 21, 2024

Very professional good attitude very knowledgeable really fast at getting to informed me. Time in getting vecic More

by larogers60
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
TJ Caforio
3.0
This rating includes all reviews, with more weight given to recent reviews.
Fara Morrow
4.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Hug
4.0
This rating includes all reviews, with more weight given to recent reviews.
Lindsay Foley
4.0
This rating includes all reviews, with more weight given to recent reviews.
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May 22, 2024 -

Southern Buick GMC Virginia Beach responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

May 19, 2024

Fast service with total trust in the work, even if it was just a state inspection. More

by Rick Brooks
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department. Don’t remember her name.
Report | Print
May 22, 2024 -

Southern Buick GMC Virginia Beach responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

May 17, 2024

Service was excellent, Mr Kenny has been very helpful and supportive. The steering wheel replacement was easy and well performed. The only thing, but not related to Kenny, is the issue with the tonneau cove More

by ENAJERAMA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kenny, Service Department
Report | Print
May 22, 2024 -

Southern Buick GMC Virginia Beach responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

May 16, 2024

I am very happy with the excellent service that Rebecca, the service advisor, gave me yesterday. She is very competent, kind, intelligent, educated, charismatic and has an exemplary work ethic. Don't let he More

by trixdc9290
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rebeca, Brocco (technician), Yvonne
Report | Print
May 16, 2024 -

Southern Buick GMC Virginia Beach responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

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