Southern Buick GMC Virginia Beach - Service Center

snowed. Please don't take this the wrong way, but the exact way that I'm stating my fellings as the experience presented itself to me. I just recently 3-4 day Please don't take this the wrong way, but the exact way that I'm stating my fellings as the experience presented itself to me. I just recently 3-4 days ago, went to Southern Buick because while driving, my change engine oil message popped up on my screen. I immediately rushed to Southern approximately 2:30 PM. I told Carlos what was going on, and he so kindly said okay we can do it now, which was change my oil/filter as Southern Hospitality. I thought great, I don't have to pay a dime because I'm a member. While waiting Carlos approached me and said that this paper he's holding stated that I needed a brake-line flush $100-$110 dollars. He stated that by now, with my miles at 33K, I should've already had two. He said it was about safety, so I told him to go ahead and do it since they had my car. After paying for the work when completed, I went to Carlos's office and asked him, why didn't anybody tell me this before when they had my car previous times? This is my meaning of feeling snow-balled!!! I came in with paying nothing as a benefit, and left out with less money in my wallet! Why didn't the so called responsible person not suggest that flush prior, when they had access to my car many times earlier? You guys are great, but I always speak the truth! I wasn't so happy. OCT 07, 2018 More

Service Center Very professional and friendly. I don’t remember his name that I dealt with but I would definitely give him 5 stars. I was coming in for a oil change. Very professional and friendly. I don’t remember his name that I dealt with but I would definitely give him 5 stars. I was coming in for a oil change. More

Kind and fast Both my husband and I are quite ill and service reps were very helpful in finding a time slot that would work for us. Thank you very much Both my husband and I are quite ill and service reps were very helpful in finding a time slot that would work for us. Thank you very much More

very organized Very nice waiting area free water and coffee. Pleasant. Quick. What happened to complimentary vacuum and inside window wipe? That would be icing on th Very nice waiting area free water and coffee. Pleasant. Quick. What happened to complimentary vacuum and inside window wipe? That would be icing on the cake :) More

Newbie from Perry Buick Overall everything was great, I was a bit nervous as this was my very first time with Southern as Perry Buick has been home. Little miss hap with the Overall everything was great, I was a bit nervous as this was my very first time with Southern as Perry Buick has been home. Little miss hap with the oil change and having to return the car but it was handled. More

Exceeded Customer Expectation! I had an appt. Arrived about 20 minutes early and the service center processed me in immediately. Told them I would be waiting and in 90 minutes my ve I had an appt. Arrived about 20 minutes early and the service center processed me in immediately. Told them I would be waiting and in 90 minutes my vehicle was ready! State inspection, oil & Filter change and resetting of my sensor all done in 90 minutes. And quests what... these services were performed at no charge to me! I have a 2017 GMC Terrain SLT! Excceeded my expectations! More

Fast and friendly. Tammy saw that the work was done quickly, also very friendly. Eric did a great job of troubleshooting the problem and performing the work. I thought Tammy saw that the work was done quickly, also very friendly. Eric did a great job of troubleshooting the problem and performing the work. I thought the price was fair. More

Spare tire Needed a oil change, tire rotation, and two tires that needed repair. I had my spare on the truck..when I paid my bill and they delivered my truck to Needed a oil change, tire rotation, and two tires that needed repair. I had my spare on the truck..when I paid my bill and they delivered my truck to me, I noticed they didn’t put the spare back under the truck. I didn’t think that would be something I needed to point out the the service consultant. He did take care of it for me very promptly. For me..I’ll be back it’s all good.. see you in 5000 miles. More

last minute inspection I walked into the service center without an appointment in mid morning and was taken care of immediately! Everyone was very professional and my car w I walked into the service center without an appointment in mid morning and was taken care of immediately! Everyone was very professional and my car was finished quickly. Great Service! More

Got me in before the storm. EVAC READY! In light of the hurricane I needed an oil change and they got me in at the last minute. My service only took an hour and I was good to go! Couldn't ha In light of the hurricane I needed an oil change and they got me in at the last minute. My service only took an hour and I was good to go! Couldn't have asked for better service. More