Southern Buick GMC Virginia Beach - Service Center

Prompt, responsive, professional Addressed and repaired rattle in sun visor; responsive and attentive. Called with updates. Willingness to provide loaner was very helpful. I am sure t Addressed and repaired rattle in sun visor; responsive and attentive. Called with updates. Willingness to provide loaner was very helpful. I am sure that I will be back. More

Quick and Efficient Oil Change when I was in a Hurry Great and Quick Service for an AM 1st Appointment while I waited. Only issue the person who pulled my car around left my seat to close to the steerin Great and Quick Service for an AM 1st Appointment while I waited. Only issue the person who pulled my car around left my seat to close to the steering wheel. F More

More information, less time Our salesman may have been new, because he did not know the answers to our questions and was continually leaving to ask someone else. Then i had to a Our salesman may have been new, because he did not know the answers to our questions and was continually leaving to ask someone else. Then i had to ask for the interest rate over and over again and never got the final answer. Then the first offer was for the wrong car. We were there three hours, but left with a wonderful Cascada. Why does it have to be so painful? More

Damaged my truck On Wednesday I took my 2016 Denali Terrain to get a state inspection. I keep my car in pristine condition. The dealership called to tell me my truck w On Wednesday I took my 2016 Denali Terrain to get a state inspection. I keep my car in pristine condition. The dealership called to tell me my truck was ready and they accidentally made a mark on my car. They said it was not significant. When I got there they had scraped and dented the whole bottom front driver side. Apparently someone hit the metal side of the building. It is Saturday and I have yet to hear from a manager or anyone else. When I picked up the truck on Wednesday the service person was less than professional with my fiancé. I am extremely disappointed with my appointment and even more disappointed no one seems to care and hasn’t even reached out. More

Couteous and quick. I was greeted immediately and left within 5 minutes of dropping off my Sierra. When I picked up vehicle, same thing. Paid and truck waiting for me imm I was greeted immediately and left within 5 minutes of dropping off my Sierra. When I picked up vehicle, same thing. Paid and truck waiting for me immediately, More

Free oil change I made an appointment with the service department for an oil change and they did a great job! I also got to speak with the great Johnny Jordan which i I made an appointment with the service department for an oil change and they did a great job! I also got to speak with the great Johnny Jordan which is always a highlight More

Sent away after dealership put screw in tire Had an appointment the 12th of October for an oil change. When my oil change was complete one of the advisors came and found me to tell me they had f Had an appointment the 12th of October for an oil change. When my oil change was complete one of the advisors came and found me to tell me they had found a screw in my tire and when they removed it the tire went flat. I asked what the charge was to fix it. He told me a bit over $30 plus tax. I said I have a warranty and can get it repaied for free. His responce was “You can’t afford $30?” I said just put on the spare and I will get the tire fixed. When my van was pulled out and given to me there was no spare on the vehicle. The service advisor came out and told me the oil change was free due to southern hospitality and I needed to get the tire fixed right away and that they had put the screw back in the tire. So as I drove away from this delership, I drove away on a tire that the service department put a screw in to hold air. I am not sure if this is the normal level of workmanship but it is subpar and completely absurd. I have purcased all my new vehicles from souther dealerships based on the service department has always been AMAZING. I did not find this level of quality at this dealership. I would not recomend this service department to anyone. More

Excellent Service After purchasing a new vehicle from Southern, I went in on a Saturday for the first of their "free" oil changes. I didn't make an appointment, so I d After purchasing a new vehicle from Southern, I went in on a Saturday for the first of their "free" oil changes. I didn't make an appointment, so I did have to leave it for later pick-up. However, when I picked it up, it was brought out expeditiously and the keys were handed to me with a simple "You're ready to go." No hassle, no hidden charges.... good experience. More

Saturday service call My Buick was seen right at its appointed time. Service personnel were very pleasant. I drive to this Buick dealer a fair distance due to the very poor My Buick was seen right at its appointed time. Service personnel were very pleasant. I drive to this Buick dealer a fair distance due to the very poor service at my nearby Buick dealer in NNews. More

Great job I was very happy with the service my wife and I received at your service center. The only thing I would recommend is to have fresh donuts. 😊 I was very happy with the service my wife and I received at your service center. The only thing I would recommend is to have fresh donuts. 😊 More