Southern Buick GMC Virginia Beach - Service Center

Time is everything The service be too long for an inspection or for oil changes. It shouldn't be like that especially if customer has an appointment. Good thing for pat The service be too long for an inspection or for oil changes. It shouldn't be like that especially if customer has an appointment. Good thing for patient. ? More

Great job Carlos! Carlos was prompt, friendly and made going to get my vehicle serviced a pleasurable event! The coffee, wifi, and tv helped the time pass by too! Carlos was prompt, friendly and made going to get my vehicle serviced a pleasurable event! The coffee, wifi, and tv helped the time pass by too! More

State inspection appointment Not many places do appointments for state inspections, but this location does and it’s very convenient. They were cordial and their estimates were acc Not many places do appointments for state inspections, but this location does and it’s very convenient. They were cordial and their estimates were accurate. More

Great Service They were very nice and professional. The person on the phone and at the counter were very friendly and professional. I would highly recommend this se They were very nice and professional. The person on the phone and at the counter were very friendly and professional. I would highly recommend this service department. More

Excellent Service Expedient and professional. Answered all my questions about future service visits. Very knowledible and accommodating. Would recommend to all of my Expedient and professional. Answered all my questions about future service visits. Very knowledible and accommodating. Would recommend to all of my GMC friends Great expeeience More

Wonderful Staff This is a great service center. The staff was really wonderful. I would recommend this service center to anyone. They were so nice and helpful. This is a great service center. The staff was really wonderful. I would recommend this service center to anyone. They were so nice and helpful. More

So enjoyable! As a woman it is always anxiety inducing going into a service shop alone. This being my first car that I have bought from Southern as well as my first As a woman it is always anxiety inducing going into a service shop alone. This being my first car that I have bought from Southern as well as my first brand new car I can say I’ve had a bumpy 2 years with Southern. The service manager at Greenbrier was probably the rudest person I’ve ever dealt with and the last time I had my car serviced at GMC (bc it’s on my side of town) I felt lost and forgotten. It’s probably why I’ve waited so long to get it serviced again ... Well needless to say that feeling is NO MORE! Carlos in your service department at GMC is probably the BEST person I have ever dealt with in the Southern brand. He walked me through EVERYTHING. Let me know right away when there was a delay and what was going on as it was happening. I had special circumstances with my vehicle and not once did he make me feel embarrassed or being used. The head mechanic was wonderful too, I am sorry I didn’t get his name. He made sure all issues were taken care of correctly before I drove off the lot. I will only stay within the Southern family as long as Carlos is there! More

Best dealership I've been too. Made an appointment so I could wait for the vehicle. In service on time and was completed ahead of time even with repair that came up. The waiting are Made an appointment so I could wait for the vehicle. In service on time and was completed ahead of time even with repair that came up. The waiting area is clean and comfortable, quite with coffee and snacks if needed. My service advisor kept me updated on the progress of my service visit. More

Dissatisfied Customer Not happy with the customer service rep: condescending, not friendly, has an insulting attitude, felt like he did not want me to be there, it was Not happy with the customer service rep: condescending, not friendly, has an insulting attitude, felt like he did not want me to be there, it was stressful. I was embarrassed to be there. More

In and out Still recoverying from surgery I thank you so much for being super fast . I left feeling like I was a VIP Tammy in service dept you made my day painl Still recoverying from surgery I thank you so much for being super fast . I left feeling like I was a VIP Tammy in service dept you made my day painless ! See you again soon ! More