Southern Buick GMC Virginia Beach - Service Center

Service experience I was able to book my appointment for the same week and waited with the vehicle. The work was completed quickly and the service was excellent. I was able to book my appointment for the same week and waited with the vehicle. The work was completed quickly and the service was excellent. More

5K new vehicle service This is my 1st return for service following purchase of our new 2018 Enclave. The appointment was made to suit my schedule, service advisor Tammy cam This is my 1st return for service following purchase of our new 2018 Enclave. The appointment was made to suit my schedule, service advisor Tammy came out to my car before I got out to review my purpose for the visit, which included oil change, cabin light adjustment and inspection of squeaky brakes when cold. Everything was attended to in a timely manner and I was in and out in 90 minutes. More

Oil change and infotainment service While I had my Buick in for and oil change I asked my service adviser, Tammy, to look into a problem I was having with my infotainment system. She and While I had my Buick in for and oil change I asked my service adviser, Tammy, to look into a problem I was having with my infotainment system. She and the service department diagnosed the problem and had the part needed delivered the very next day and installed. Very pleased customer here. The sound system is rocking like it was intended again. Woohoo!!! More

So far, so good! I have purchased two vehicles from Southern. The first was a Kia from the Greenbrier location and the second was a GMC from the Lynnhaven location. I I have purchased two vehicles from Southern. The first was a Kia from the Greenbrier location and the second was a GMC from the Lynnhaven location. I have to say my experience with the Lynnhaven location has been a great one so far. Their sales team worked tirelessly to get me into a new truck when I needed one and the service team has been nothing but first class, especially when it has come to warranty and recall issues. More

Tammy was great Tanny did everything to make sure I was taken care of. Thank you!! Also they gave me a loaner car so that I was not stranded. Tanny did everything to make sure I was taken care of. Thank you!! Also they gave me a loaner car so that I was not stranded. More

Great Service! As always, great service and it took only a few hours to get me back on the road. I would recommend this type of service to everyone I know, because As always, great service and it took only a few hours to get me back on the road. I would recommend this type of service to everyone I know, because it is unusual to find that anywhere else. More

Follow up to services rendered The Service yo my Vehicle was very good, but it would nice if you had seating to offer customers by our seats in waiting arena very low and the other The Service yo my Vehicle was very good, but it would nice if you had seating to offer customers by our seats in waiting arena very low and the others are barstool high. I’m a Vet with s disability and it is most uncomfortable in the low cushion seats, and no I can’t hop Up on the bar stool chairs. I was not the only senior who had work done and they didn’t sit they walked around and went outside. Just remember seniors buy cars too. Remember seniors buy cars also. The Car repair was fine. More

Deceptive First, a roughly $120 diagnostic fee was slipped in without my knowledge. When I challenged it, everyone blamed it on someone else, and it was promptl First, a roughly $120 diagnostic fee was slipped in without my knowledge. When I challenged it, everyone blamed it on someone else, and it was promptly removed. The maintenance desk person told the clerk that they would make it up to the technician in future billing. Not sure what that meant, but it won’t be me who’s defrauded in future. Second, I was told the steering rack needed replacing ($2000). I got a second opinion from independent garage and they could find nothing wrong with the current rack. What they did find though, was low engine oil level which I found disconcerting because two days prior the GMC dealer had just changed the oil. Perhaps just oversight and honest mistakes, and the independent garage may have missed a problem. However, until there is evidence to support GMC’s claims, I will not be wasting my hard earned cash with haphazard and expensive maintenance procedures, and surprise pop-up charges. More

GMC Yukon Service Great experience! Friendliness and professionalism was excellent. Very helpful and interactive staff. Kept me comfortable and well informed. Thank you Great experience! Friendliness and professionalism was excellent. Very helpful and interactive staff. Kept me comfortable and well informed. Thank you for such a great experience. More

Oil change Great work by the mechanic and customer service team. Everyone was very courteous and professional. They made my experience a very pleasant one and an Great work by the mechanic and customer service team. Everyone was very courteous and professional. They made my experience a very pleasant one and answered all of my questions. More