Southern Buick GMC Virginia Beach - Service Center

I called the day before to ask if I had a warranty on a battery and I was told I did and to just bring it in. I brought my car in and after they ran the test on the battery they called to tell me, oh it's battery and I was told I did and to just bring it in. I brought my car in and after they ran the test on the battery they called to tell me, oh it's actually not under warranty after they told me it already was. I said okay I'll just pick my car up from you all and go get a battery somewhere. They then told me that I need to pay $135 for the fee to test the battery. I told them you told me it was under warranty to bring it here, ran the test then told me it wasn't under warranty. So I don't feel it's fair that I need to pay that $135. I was then told not to worry about the $135 and to just come pick up the car when I come to pick up the car. T I'll call her, the service director for southern GMC had my car held hostage and was saying that I needed to pay the $135 after I was already told I did not.(I guess she felt she needed to use what power she has when she can) I asked to speak with her and she would not come out to speak with me. This is typical when someone knows the are wrong. She had someone else relay this message to me. After reading more into my paperwork I noticed that I had the warranty for the battery in my hand. I then gave that to them and they went to the back to give that to T since she wouldn't come out of her office. She then sent her people back to tell me that, well when we handed the battery into the battery company they came back and said they didn't want to put the battery under warranty so there's no warranty on it. I asked them why nobody contacted me to let me know this and they said they don't know. That's a completely different story than they told me when I was on the phone about why there wasn't a warranty on it. It seems they couldn't make up their mind on why it didn't have a warranty. T then said she will not release my car unless I pay the $135 fee. More

Called Fred earlier this week in distress because my vehicle wouldn’t turn over, he assisted me in getting vehicle back to the lot and fixed for immediate pickup! I couldn’t be more grateful for him and vehicle wouldn’t turn over, he assisted me in getting vehicle back to the lot and fixed for immediate pickup! I couldn’t be more grateful for him and the Southern Auto experience! Shop at Southern! More

Huge thank you to Fred for getting my vehicle fixed in very timely manner. It now rides very smooth once again thank so much FRED!!! very timely manner. It now rides very smooth once again thank so much FRED!!! More

GM,I'm disappointed about your service people. Your GM, I'm disappointed about your service people. Your service mechanic spent five minutes trying to convince and get approval from my wife her SUV nee GM, I'm disappointed about your service people. Your service mechanic spent five minutes trying to convince and get approval from my wife her SUV needed over $2600.00 in repairs. It only needed a Oil change. If he had checked the year and color of vehicle, he would have caught the mistake. There were two people named Brown servicing Acadia's that day. Next, they left the vehicle Steering wheel and Driver seat, EXTREMELY DIRTY!! The worst part they claim to have cleaned it. Do better!! Bruce Brown Vin: 1GKKNPLS8HZ295683 2017 Acadia More

the salesman frederick patterson is always there to help and answer any questions i have. he is very knowledgeable and cares for the customers. i really appreciate him helping me and my friends and family g and answer any questions i have. he is very knowledgeable and cares for the customers. i really appreciate him helping me and my friends and family getting our cars there More

Once they sell you the vehicle, do not expect good service. They rarely answer the phone. Customer service is extremely poor. Called many times in one day. No call back. No answer. When I did speak service. They rarely answer the phone. Customer service is extremely poor. Called many times in one day. No call back. No answer. When I did speak to the lady that answered the phone and told her no one was answering she got very defensive instead of offering to help. More

Excellent customer service Team work of service members was friendly, efficient, and professional. From the notification email from Tammy to checkout at cashier, my overall exp Team work of service members was friendly, efficient, and professional. From the notification email from Tammy to checkout at cashier, my overall experience was outstanding. More

EXCELLENT SERVICE DEPT I continue to have excellent experience with service department. The wait was relatively short and the customer lounge is very nice with free coffee o I continue to have excellent experience with service department. The wait was relatively short and the customer lounge is very nice with free coffee or water, large screen TV and WiFi . Also comfortable. More

Excellent service from friendly service staff. Time of service was fairly quick. Nancy from service was very professional during the intake and when work was complete. from friendly service staff. Time of service was fairly quick. Nancy from service was very professional during the intake and when work was complete. More

Dealership Excellance Our KIA Sorrento 2012 was in need of a state inspection and check of brake fluid level.. R.T. was our service coordinator. He is very professional, Our KIA Sorrento 2012 was in need of a state inspection and check of brake fluid level.. R.T. was our service coordinator. He is very professional, efficient, and friendly. We were offered snacks, hot coffee, and other beverages while we waited, and our vehicle was ready much sooner than expected. R.T. suggested a complete fuel system maintenance, which we did. When the work was finished, the paperwork took only minutes to complete and the SUV was brought around for us. During this short time that we waited for service repairs on our Sorrento, we visited the Sales Department, met with T. J. Catafio, took a test drive, and purchased a 2018 Kia Niro. We are now a two-Kia family and are very happy. More