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Southern Buick GMC Virginia Beach - Service Center

Virginia Beach, VA

3.9
294 Reviews
Call Service Center (757) 340-0800

294 Reviews of Southern Buick GMC Virginia Beach - Service Center

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August 31, 2024

Great customer service from everyone I interacted with, especially Mr. Ives. Professional, patient, and willing to explain what work could and should be done to the vehicle being brought in that day. More

by ADOLFO.MARTINEZ757
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
R.T. Ives
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August 30, 2024

Excellent communication with customer, friendly and professional— Time estimation was good for repairs- Thank you! More

by NURSEVB@yahoo.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave- repair dept
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August 28, 2024

Everything was done to my expectations, service is professional and courteous, I will return for my next scheduled appointment More

by Johnspeta1999
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alijah Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rudy Medina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kelley Miles
5.0
This rating includes all reviews, with more weight given to recent reviews.
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August 26, 2024

Desk staff did a great job with the limited amount of techs they had to work with, Management needs to hire multiple new mechanics ASAP. The desk staff struggle to keep up with the business that’s coming More

by Will Dewilde
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave at service, did the best he could with what he had!!
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August 24, 2024

They did a superb job of getting me in and out of the dealership and getting my state inspection More

by edobermeyer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
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August 23, 2024

Went in for an oil change, did not receive return mileage sticker on my windshield. More

by Steven
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
SERVICE DEPT
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August 22, 2024

Alexander , Cedric , Kyle and Cash were awesome. They made the new car buying process easy. More

by Heather.marcum
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alexander , Cash , Kyle and Cedric
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Aug 23, 2024 -

Southern Buick GMC Virginia Beach responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

August 18, 2024

Preset appointments disappear from system regularly and that’s very frustrating. Cars great but service is horrible. More

by KGSZOO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Black female service tech with green hair on 8/10/24. Also white female svc mgr
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Aug 21, 2024 -

Southern Buick GMC Virginia Beach responded

"KGSZOO" does not correspond to any customer in our database. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@southernbuickgmc.com or respond directly to this message with the requested information. We hope to hear back from you soon.

August 12, 2024

Great job! My car was serviced quickly. I will return to service, again and again. More

by Jimcoggsdale
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mr Vegas
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Aug 15, 2024 -

Southern Buick GMC Virginia Beach responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

August 12, 2024

Does not take responsibility for its mistakes, went in for a recall repair, & car came out with more damage More

by natinawhitehurst48
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Steve Hug
1.0
This rating includes all reviews, with more weight given to recent reviews.
Brett Lloyd
1.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Easton
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Koko
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Aug 15, 2024 -

Southern Buick GMC Virginia Beach responded

We always aim to deliver a great experience, and appreciate the feedback when we don't meet a customer's expectations. We have forwarded your comments to the General Manager of the dealership.

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