Southern Buick GMC Virginia Beach

Service department is terrible I am a 20 year customer at Southern of Lynnhaven and have bought five cars from this place. I thought my loyalty meant something but I guess not. On I am a 20 year customer at Southern of Lynnhaven and have bought five cars from this place. I thought my loyalty meant something but I guess not. On 29 Feb I had an appointment to bring my car in for a state inspection and oil change. I had a 7:30 am appointment. When I went to check on the car's progress I was informed that it had not even been brought into the garage and that it would be a few hours. I ask why and I was told by Adam the Advisor that he had four cars get dropped off the night before that took priority over me even though I had an appointment. Adam was a little rood when I told him that I had to know because I had an appointment at 10 am and need to find a way home. Three hours later I get a phone call telling me that I had failed the inspection. One of the items I failed for had been missing for 4 years and this place was the only place I had this car inspection by for those four years. Kind of funny how I complained and failed an inspection. Needless to say the repair of this car cost me $400 at Southern and I had to call for three straight days to find the status of my car. Keith the service manager and Adam the advisory are the worst at customer service. I will not be brining my car back to this place ever. I would think twice before using this place. If the President of Southern would like to contact me here is my E-mail address a6e2tech@yahoo.com because it is apparent that Brad Hunt the GM does not care either because tried to talk to him about this issue and his response was that he had a webinar to attend. Thanks Brad for the concern! More

Great buying process by Jason s!!! My husband and I came in with a tight budget but needed to get out of a two door civic before our baby was born. Jason worked well beyond what was nee My husband and I came in with a tight budget but needed to get out of a two door civic before our baby was born. Jason worked well beyond what was needed and got us into an Suv in our price range within just a few days. We would recommend him to everyone!! We couldn't be happier with our purchase More

service 1st I'd like to say I love Southern auto dealerships. I have bought 3 vehicles from them so far and think they are the best dealerships around. Howeve 1st I'd like to say I love Southern auto dealerships. I have bought 3 vehicles from them so far and think they are the best dealerships around. However this one on Lynhaven I called 3 days in a row trying to get an oil change and can never get an answer. I leave messages and never get called back. So I have to go to Greenbrier GMC just. Because can't seem to get help from this one. More

WAITING IN SUSPENSE Mr.Sterrick is what this dealership is all about and making you feel welcoming, like family. He is patient, understanding also positive and funny. He Mr.Sterrick is what this dealership is all about and making you feel welcoming, like family. He is patient, understanding also positive and funny. He is about his business More

Great car buying experience!!!! I just purchased my first new but used 2013 Hyundei Accent. I love it! My sales man, Sterrick Frasier was the best and most patient guy to work with. I just purchased my first new but used 2013 Hyundei Accent. I love it! My sales man, Sterrick Frasier was the best and most patient guy to work with. He got me the best deal and the lowest monthly payments on the vehicle. I also purchased a package that covers the under carriage on the car and a paint sealent and seat protectment. The lady I spoke with about the package was just as friendly. This was an easy process due to the knowledgable staff. Thank you to all the staff who helped me purchase my car and thank you Kia which had great great deals!!! -Angie Virginia Beach, Va More

"Easiest GMC Truck purchase ever" I was looking for a new truck and found a brand new 2015 GMC Sierra 2500 HD on their website for their new GMC dealership there. The description of th I was looking for a new truck and found a brand new 2015 GMC Sierra 2500 HD on their website for their new GMC dealership there. The description of this truck seemed to be what I was looking for and when I went to look at it, I found what I wanted. I was introduced to Todd who is their truck specialist. He showed me several trucks but when I explained to him what I was looking for along with the "must haves" and the "can do with outs" and found the truck I liked, he said "Let's go for a drive" and did not try to steer me towards a truck I didn't want. I've dealt with several sales persons at different dealerships over the years and I can definitely say he has been the easiest person to work with. I will definitely recommend friends to come see him for their next truck or SUV purchase. Also, the sales team really worked hard to get me at the price I was willing to pay without a bunch of hassle. More

New car purachse. The experience was not bad...in fact it was quite easy. I made a quote on the price that I was willing to pay.. we discussed it and came to an agree The experience was not bad...in fact it was quite easy. I made a quote on the price that I was willing to pay.. we discussed it and came to an agreement and I made the purchase, More

Dealership Needs a Makeover I went in for a repair to a faulty switch on my Cadenza. This is a warrantied repair and is not the result of an accident or other at fault event. I I went in for a repair to a faulty switch on my Cadenza. This is a warrantied repair and is not the result of an accident or other at fault event. I was told that they had a difficult time diagnosing the exact cause of the problem and they needed it more time. I asked for a loaner and was told that Kia does not do loaners. What they explained to me was, that under any circumstances, Kia would not provide a loaner vehicle due to prolonged service work. This is categorically incorrect, but is par for the course for this dealership. The work done has been good and the people are otherwise agreeable, but this dealer was built to sell 16000 dollar cars to the masses, not to serve them. I have always had luxury cars and was astounded to learn that even though Lincoln gave loaners or rentals, Kia would not. The showroom looks like an incomplete building project cheaply made. You will never see a K900 in this facility for good reason, but have some pride and clean up your public space. A car wash after a service visit would be nice too. More

Southern Hospitality is another way of saying rip-off We love the Kia automobiles, however, Southern Kia Greenbrier and Lynnhaven service departments leave alot to be desired. Everytime I take the car in We love the Kia automobiles, however, Southern Kia Greenbrier and Lynnhaven service departments leave alot to be desired. Everytime I take the car in for an oil change or an inspection, there is something(s) that have to be done immediately. Nothing has changed. I have 34,000 miles on the car. Everytime I take it in, the cabin filter needs to be changed for $49.00, the tires need a Nitro service for $90. I changed the cabin filter less than 30 days ago and the tires had just been inspected at the tire shop on base. Everything was a okay. Today, the tires need to be replaced, according to Southern Kia. When I declined, I was presented with no fewer than 30 pages of paper (I suppose it was an attempt to get me to change my mind). When I declined the paper and also requested that I not received 5 and 6 calls per day for a recording to tell me I need to have my auto serviced; the service manager smuggly told me my business was not needed. Run, run, run, as fast as you can!!!! More

Great Experience Me and my daughter were in need of new vehicles, Joe Miller and Jason Frey made our experience so easy and wonderful!!! We found vehicles and for gre Me and my daughter were in need of new vehicles, Joe Miller and Jason Frey made our experience so easy and wonderful!!! We found vehicles and for great prices! We have never been more satisfied with a new car purchase! Thank you very much!! WE WILL REFER ALL FAMILY AND FRIENDS TO SOUTHERN KIA!!!! Kathy M and Karen J More