Southern Buick GMC Virginia Beach

Don’t Honor Their Promises Bought a used Kia Forte. Everything was fine on the car expect the seats were pretty bad with stains and such. I was given a “We Owe You” about detail Bought a used Kia Forte. Everything was fine on the car expect the seats were pretty bad with stains and such. I was given a “We Owe You” about detailing my seats to clean them up a bit for me. When I left the dealership with my car I was told to call and set up an appointment to get this taken care of. First two weeks their interior guy was on “vacation”. I’ve called back and spoken to Alfonso, the guy who sold me the car and gave me the “We Owe You”, and he said he would talk to his manager and get back to me. It’s been 2 months and no call. More

LIARS I BOUGHT MY FIRST KIA BACK IN 2014, FROM JOE AT KIA LYNNHAVEN, AND I WAS SO HAPPY, IMPRESSED WITH THE SERVICE JOE WAS THE MANAGER, HE HELPED ME AND WA I BOUGHT MY FIRST KIA BACK IN 2014, FROM JOE AT KIA LYNNHAVEN, AND I WAS SO HAPPY, IMPRESSED WITH THE SERVICE JOE WAS THE MANAGER, HE HELPED ME AND WAS UP FRONT WITH EVERYTHING. EVER SINCE JOE HAS LEFT THE BUSINESS HAS GONE TO xxxx...YES I SAID IT..I BOUGHT A GMC CANYON, WITH 10 MILES ON IT.. I HAVE HAD SERIOUS PROBLEMS LATER, AND NO ONE WANTED TO HEAR ABOUT IT. I CALLED JOE MILLER AT THE GREENBRIER LOCATION, I SHOULD HAVE FOLLOWED MY GUT FEELING.. JOE MILLER YOU ARE ONE xxxx OF A DISTRICT MANAGER More

Blatant Lies Terrible, shady, lying business practices. Told me the truck I was looking at recently sold. It was located at GMC Greenbriar. Tried to offer me same Terrible, shady, lying business practices. Told me the truck I was looking at recently sold. It was located at GMC Greenbriar. Tried to offer me same negotiated price for $6K MSRP cheaper truck on THEIR lot, like they were doing me a deal . Then low-balled my trade-in, so I left. Worst part is, I found out later the original truck at GMC Greenbriar hadn't even sold! They blatantly lied and tried to sucker me! Makes me sick and they should be ashamed. Amanda the Internet Sales Manager and Brad the manager were the two biggest liars who tried to pull off this shady con move after a week of negotiations. Go elsewhere! More

Pissed Customer I bought my kia sorenta on December 22, 2016 not one problem with the salesperson Bailey, good salesperson so i thought on January 31, i text Bailey t I bought my kia sorenta on December 22, 2016 not one problem with the salesperson Bailey, good salesperson so i thought on January 31, i text Bailey to let her know i had a slow leak in my tire and that i went to a local tire place to get the tire fixed but the tires had locks on them and that the gentleman couldn't fixed my tire without the wheel lock key, i was told i bought a used vehicle so it's as is, well i talked to the sevice department and i was transferred about six times between departments until i talked to Lori in the service department she told me everything would be taken care of and to come to the service department and ask for her on February 1, 2017. I left work in Portsmouth and made it to lynhaven Kia i spoke with lori she gave me a wheel lock kit, Lori told me on the phone they would take care of it so i assumed they would change my tire and find out the problem, but i was wrong, so i had to drive back to Portsmouth on a half flat tire, i took it back to the local tire place and come to find out this was the wrong kit, they gave me a wheel lock set, i didn't need a wheel lock set, the wheels were already locked i needed the tool to unlock the wheels. They didn't listen to me so now o habe a wheel lock set o dont need. All i wanted was to get my tire fixed thats all, they really gave me a bad taste in my mouth i will never recommend any body to buy a car from this dealership.i have the Southern Hospitality buyers program warranty as well as a limited warranty, but if i would've broke down on the side of the road or the tire burst on me they would've sent a tow truck to change the tire, well my question is why couldn't they just change my tire instead of giving me the run around. One Pissed Customer. More

Worst customer service ever We had not one problem buying our car from this dealership. The salesman was very nice and helped us get the best price. However, run as fast as you c We had not one problem buying our car from this dealership. The salesman was very nice and helped us get the best price. However, run as fast as you can away from the service department!!!! I have had multiple issues with our 2nd car (also a Kia) that have been going on for 6 months and are still waiting on resolve. Multiple calls went unanswered, I had to wait for 5 hours with 2 small children for my car to get "looked at". After all that time they did nothing to fix the car but said they needed to schedule a time to work on it. I have had not one positive experience with their service department. They are not helpful or organized in the least. Such rude business practice to not return phone calls when you are in need of your car being fixed so you can use it. Not sure why we purchased our new Kia here but I instantly regretted it. More

MY SALEMAN WAS SPECTACULAR. I WAS IN DIRE NEED OF A VEHICLE. I FOUND THIS WONDERFUL MAN WHO WORKED VERY HARD TO FIND ME A VEHIICLE. I WAS LOOKING FOR A SUV. IFOUND A KIA SOUL WI I WAS IN DIRE NEED OF A VEHICLE. I FOUND THIS WONDERFUL MAN WHO WORKED VERY HARD TO FIND ME A VEHIICLE. I WAS LOOKING FOR A SUV. IFOUND A KIA SOUL WITH THE HELP OF NOEL AYALA. SO OVER JOYED WITH MY NEW 2016 KIA SOUL NOEL WAS DILIGENTLY FINDING ME A CAR. IT'S MY FIRST BRAND NEW AND I THANK NOEL AYALA. More