Southern Buick GMC Virginia Beach

Made the wrong parts right. Wrong tires were ordered but were acceptable for my car. They acknowledged the error and we went on with the ordered tires. Employees seem to want to Wrong tires were ordered but were acceptable for my car. They acknowledged the error and we went on with the ordered tires. Employees seem to want to help customers and to address problems. L Baun More

"Friendly and Knowledgeable" Friendly staff and our salesperson, TJ was very knowledgeable about the car that we wanted to purchase. He explained all of the features very well. Friendly staff and our salesperson, TJ was very knowledgeable about the car that we wanted to purchase. He explained all of the features very well. More

Listen to the customer I had to bring my vehicle back in from N.C., because the fluids had not been topped off as identified during the latest oil change. The customer I had to bring my vehicle back in from N.C., because the fluids had not been topped off as identified during the latest oil change. The customer service representative wanted to have the technicians check for coolant leaks, even though I had already gone over the vehicle. She persisted in wanting to go look at the engine and explained she had been doing this for a while. I walked her through the coolant system and then she said "you know that a light will come on if the coolant is low". I explained to her that I have been working on vehicles for over 40 years and I'm very familiar with the warning signs of a coolant leak. I reiterated that this all started with me having to put a gallon of windshield washer fluid into the fluid reservoir 30 days after the oil service. The customer service representative then tells me that your going to use windshield washer fluid. I find it exceedingly hard to believe that I'm using a quart a week and there is no leak in the fluid reservoir. I made the appointment and identified the specific reason for why I was coming to the dealership from N.C. I took over three hours out of my day to come to the dealership and have the issue corrected. I do not expect someone with significantly less mechanical experience to talk to me like I have no knowledge about vehicles, or try to add on additional work to increase their commission. More

Easy quick service They did a great job in a reasonable amount of time. Awesome job I will be coming back before I move to California for my final oil change They did a great job in a reasonable amount of time. Awesome job I will be coming back before I move to California for my final oil change More

Wonderful From the beginning to end. My salesperson Fredrick Patterson was great, understanding,, passionate about he recommends to you. I told him my situation From the beginning to end. My salesperson Fredrick Patterson was great, understanding,, passionate about he recommends to you. I told him my situation he found the best option for and guide me with his knowledge on the vehicle I chose which was the Ford Taurus he took my information and my papers work done Saturday evening. By Sunday evening I decided I wanted a SUV which we talked about but I went with the car. On Monday I ask for Fred and I told him I wanted a SUV instead. He just smiled and said ok. We found a SUV I liked. Paper work was done he took the car and had cleaned up for my departure. The staff that Fred worked with to make me a happy customer was also fantastic. Very friendly and helpful and kind in every way. I recommend FREDERICK PATTERSON if you plan to buy NEW/ USED. car. The following people I give 5 and above stars ⭐️ ⭐️ ⭐️⭐️⭐️⭐️⭐️⭐️⭐️ Fredrick Patterson, Kelley, Amanda Faubel. Theses are the people who made sure I was happy with my purchase, and I was. My Major love his new ride🐶 Thank you all from the bottom of my ❤️ heart and bless you for your help Ms B. Jackson More

Made a bad impression good On 16 September 2019 I when to the Southern Buick GMC Lynnhaven for a state inspection on my 1999 Chevy Blazer. I knew the vehicle was in excellent co On 16 September 2019 I when to the Southern Buick GMC Lynnhaven for a state inspection on my 1999 Chevy Blazer. I knew the vehicle was in excellent condition and was surprised and appalled that it failed for the tail light assemblies, the same tail lights assemblies that had passed on 13 previous inspections in dealer service departments. The quoted cost of repairs was very high. So I thought this is a hustle. Having a degree in industrial engineering automotive technology and also a background in law enforcement, I decided to investigate the situation. I consulted the VSP state inspection manual, the VSP approved equipment guide and actually talked with a state police safety division supervisor. I also consulted the GM suggested price for the parts and queried the labor rate for Southern's service department. I returned to Southern Buick GMC Lynnhaven on Wednesday 18 September 2019 for re-inspection after effecting the repairs in my shop. I was fortunate to find the inspector in the service advisor area when I arrived and was able to have a conservation with him. I can say that the inspector, Mr Ronald W Dozier, was not the person that I had thought him to be. In fact he is probability among the most honest state inspectors I have had contact with. The situation with my vehicle occurred for several reasons: My ignorance of the state requirements for rear lighting, my failure to ensure the required DOT/SAE id on the light assemblies and I did not pre-inspect my vehicle as I normally do. The truth is that the tail light assemblies were manufactured without the proper DOT/SAE approval stamps. Mr. Dozier was correct to reject them. In all the past inspections I had pre-inspected for light operation and to make sure I had no burned out blubs. Other inspectors had observed the proper operation of the equipment and not checked for the DOT/SAE approval stamp. The pricing for the shop to do the repair was over the top and I do feel that it could have been priced a lot better. But that is a non-issue as I will always, as long as I am able, effect these simple repairs myself. No one can beat my cost or the care I take with my personal vehicles. So in summary, I was wrong, the shop and inspector are honest and my trust in Southern Buick GMC Lynnhaven is restored. More

Fàst and thorough as always! Professional service as always. Thorough check of all things. I will be doing some travelling in the near future so this service appointment was very Professional service as always. Thorough check of all things. I will be doing some travelling in the near future so this service appointment was very important to me. More

Second time will be my last time I work in Customer Service so it is is difficult for me to write this review. I would like to start off by saying the Tammy at the Service Desk is alw I work in Customer Service so it is is difficult for me to write this review. I would like to start off by saying the Tammy at the Service Desk is always helpful and easy to deal with however I would not recommend taking any vehicle here for service. To make a very long and painful story short I've had my 2015 Chevy Suburban in there twice for service (technically 4x since I've had to return both times). The first time was related to warranty covered engine work that was initially misdiagnosed and I had to bring my car back just days after it was returned to me and then I was without my vehicle for 3 weeks. Once that repair was completed, I again had another issue with my vehicle which was the vacuum pump related to the breaking system- it was addressed and fixed however when my car was returned to me there was a warning light on- who returns a vehicle with a warning light on? A mechanic came out to do a quick check and said this shouldn't be anything that causes an issue. It was the trailer breaking system warning light...So, I told them since I had already been dropped off with two kids in tow that I would call them to schedule service again within the week. I had the vehicle for 20 minutes and it completely died....Called the dealership and they agreed to have the vehicle towed back to the dealership..Now here's the fun part...Tammy called and told me that they weren't sure what the problem was but that the battery was dead and I needed to pay for a new battery because the truck had the headlight controls set in the ON position....well, I had the vehicle for 20 minutes in the middle of the day who would've done that? Not me...so I explained to them that I would not pay for the battery and to have the Service Manager call me...an hour or so later I received a call from Kenny who said, and I quote, "If we need put the new battery in to open up the lines of communication then we will do that for you"....I felt it was a bit condescending...I literally just told him to put a new battery in and figure out what the problem was...long story short it was a bad Body Control Module...which DRAINS THE BATTERY! I have an extended warranty so none of this is about money its just the fact that every time I get the vehicle back it's not actually fixed...2015 Chevy Suburban. I cant help but feel taken advantage of especially when I got the call to pay to replace the battery....it's also worth mentioning that every time I have taken my suburban here for repair they call me with the bill total to pay without verifying that we purchased the extended warranty through SOUTHERN... I would think that there would be some information in the system that signals the dealership that we have an extended warranty...Instead I am always asked to pay the full bill first, then I explain to them that I have the extended warranty, and then they ask me which one I have....We also went ahead and had the brakes replaced and rotors during our last visit. When I went to pay the bill it was off by about $200.00 and took the sweet girl in the cashiers office over 30 minutes to get it fixed. I think I have been more than fair and allowed Southern ample time to make things right. I continue to be disappointed. I will say that Tammy has gone out of her way numerous times to find a loaner car for me which I greatly appreciate and I feel bad that she has to make these calls...This will be my last vehicle purchase from Southern and my last visit to their service center at this location. More

Subpar experience We purchased a car recently from Southern, and were disappointed in the service. When we arrived to pick up the car, it was extremely dirty and had n We purchased a car recently from Southern, and were disappointed in the service. When we arrived to pick up the car, it was extremely dirty and had not been cleaned, in addition to having nicks in the paint. The purchasing process took far too long, and we left very disappointed in the entire experience. We did bring the car back for cleaning/repair, which the dealer did perform. More

State inspection Service was done as promised with no issues. I was able to drop my truck off and pick it up after I got off work. Outstanding very clear dealership. Service was done as promised with no issues. I was able to drop my truck off and pick it up after I got off work. Outstanding very clear dealership. More