Southern Buick GMC Greenbrier - Service Center

I am very thankful for selecting Buick GMC as my dealership, because they have gone above and beyond what they had to do to make me a satisfied customer. Very respectful, Rev. Joe Welch dealership, because they have gone above and beyond what they had to do to make me a satisfied customer. Very respectful, Rev. Joe Welch More

Able to fit me in and complete everything I requested. I waited for the vehicle and was impressed with the little bit of time i needed to wait. I waited for the vehicle and was impressed with the little bit of time i needed to wait. More

Dedicated to quality, completion and kindness. Do plan ahead, as same day/express work is hard to receive. Do plan ahead, as same day/express work is hard to receive. More

The last time I had my car serviced at southern Buick they took car of my car real good .I like Southern Buick. they took car of my car real good .I like Southern Buick. More

The people are friendly and they did great work efficiently. I will definitely take my vehicle here again. efficiently. I will definitely take my vehicle here again. More

They are convenient and easy to make appointments with. Techs take time to look over cars and writers get back to me in timely manner. Techs take time to look over cars and writers get back to me in timely manner. More

Daniel Yohn was the advisor assigned. He did not communicate with me at all. Horrible He did not communicate with me at all. Horrible More

Completely satisfied with the service at Southern and my wait time was short. I purchased my Yukon from this dealership and I plan to continue having it serviced there. wait time was short. I purchased my Yukon from this dealership and I plan to continue having it serviced there. More

Awesome experience very good customer courtesy. They fixed any problems that I had and I was very satisfied with the service. They fixed any problems that I had and I was very satisfied with the service. More

This is the worst dealership I have ever dealt with. The Service Department is understaffed, phone calls are not returned and if they are it is days later. The service department waiting area is dirty The Service Department is understaffed, phone calls are not returned and if they are it is days later. The service department waiting area is dirty and needs a good cleaning, inadequate seating. No one can do an oil change, tire rotation and 27-point inspection in 15 minutes. Not effectively anyway. They do not reset the oil or air filter life gauges, and tell me I can do that myself, which I know how to do, but that is their job not mine. Greasy fingerprints on the headliner when my vehicle is returned to me. Then being told as I am not primary on the account for my vehicle, that as a security issue, they had to obtain my husband's permission to talk to me about my vehicle, which he does not drive, or schedule appointments for. Ridiculous. This dealership has been a thorn in my side since Perry Buick, who had THE BEST service department in the area, and after several years of poor service, I took my Acadia Denali to another dealership that has taken my concerns for my vehicle very seriously. They were able to figure out why the infotainment center in my vehicle kept resetting itself to Arabic, even when the preferred language in the vehicle was English. And I do not need my husband's permission to set up a service appointment. What a ridiculous rule. More