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Southern Buick GMC Greenbrier - Service Center

Chesapeake, VA

4.1
841 Reviews

841 Reviews of Southern Buick GMC Greenbrier - Service Center

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May 08, 2024

You are a bunch of crooks and I will tell everyone to not go to ya'll and ya'll are robbing people More

by troyjones757
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
All of these people are the worst and ne
May 08, 2024 -

Southern Buick GMC Greenbrier responded

Troy. We always aim to deliver a great experience, and appreciate the feedback when we don't meet a customer's expectations. We have forwarded your comments to the General Manager of the dealership.

May 07, 2024

Bought my sierra. From there and service is always great for me and my truck More

by YVETTETTELAW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service dept
May 07, 2024 -

Southern Buick GMC Greenbrier responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

May 06, 2024

I’m pleased with the work. The wait time is sometimes a little too long but overall the service is great. My sales rep is very helpful in explaining the service being provided. More

by SADINAWHITE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Becky in service.
May 07, 2024 -

Southern Buick GMC Greenbrier responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

May 05, 2024

Very pleased with Southern Buick. The service personnel very helpful especially Jeri and Chris. Very clean and comfortable waiting area. More

by queensgate39
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeri and Christopher in Service Department
May 07, 2024 -

Southern Buick GMC Greenbrier responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

May 04, 2024

Dropped vehicle off for state inspection. Alignment and fuel system clean was recommended. We approved both to be done. At the end of the day I was unable to get ahold of anyone to find out i More

by WBAKER2557
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
None
May 07, 2024 -

Southern Buick GMC Greenbrier responded

We appreciate your feedback and are eager to better your return experience.

May 03, 2024

An error was made recording my mileage in/out for an oil change and no one calls me back to remedy the problem. It’s serious because of warranty specs and mileage requirements More

by sharrett.mike
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brittany
May 07, 2024 -

Southern Buick GMC Greenbrier responded

Thank you for bringing this to our attention, Mike. We are always looking for ways to better our service, and your feedback is an invaluable part of that process. We have forwarded your comments to the General Manager of the dealership.

May 02, 2024

Great service from staff very efficient chervon and Becky kept me informed of my vehicle status thank you More

by mbracey704
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rebecca mealy
May 02, 2024 -

Southern Buick GMC Greenbrier responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

May 01, 2024

Always great service when ever I come in to have any type of work done on my vehicle 👍🏽 More

by DNG2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Courtney Thompson
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 02, 2024 -

Southern Buick GMC Greenbrier responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

April 30, 2024

It took three weeks to get my car repair . When I call to check on it I would not get a call back when I did wet parts on order. never inform on the status of my car this is poor customer se More

by dlcreef
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Lauren Szczepanski
Apr 30, 2024 -

Southern Buick GMC Greenbrier responded

"Dlcreef" does not correspond to any customer in our database. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@southernbuickgmcgreenbrier.com or respond directly to this message with the requested information. We hope to hear back from you soon.

May 01, 2024 -

dlcreef responded

Donald Lee Creef 4127A Franklin ST Chesapeake VA 23324 2021 Buick encore KL4MMBS2XMB109618 IN 04MAR24 OUT 23MAR24 INVOICE 173685 PHONE 7575438693 EMAIL dlcreef@verizon.net

April 30, 2024

Professional, Curteous, Driven, Hard Working, Dedicated, Consistent, Well Informed, Communicative, Pessistent, and. They represent the brand of the Dealership. My salesman Naz is very personable! More

by carringtonsr61
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Naz (Salesman)*****
Apr 30, 2024 -

Southern Buick GMC Greenbrier responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

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