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Southern Buick GMC Greenbrier - Service Center

Chesapeake, VA

4.1
841 Reviews
Call Service Center (757) 424-6380

841 Reviews of Southern Buick GMC Greenbrier - Service Center

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May 14, 2024

They never answer the phone or return voicemail. Doesn't seem like they care about their customers at all. More

by lyssaabel94
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
N/a
Report | Print
May 15, 2024 -

Southern Buick GMC Greenbrier responded

"Lyssaabel94" does not correspond to any customer in our database. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@southernbuickgmcgreenbrier.com or respond directly to this message with the requested information. We hope to hear back from you soon.

May 14, 2024

The dealership was very nice and very friendly, doing their job. The time was reasonable. More

by WPLK7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessie Bell
5.0
This rating includes all reviews, with more weight given to recent reviews.
CJ Burns
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Burtner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mikul Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ron Fitzgerald
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cynthia Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jorge Concepcion
5.0
This rating includes all reviews, with more weight given to recent reviews.
Katrina Gill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vincent Holley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jay Cunnigham
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 15, 2024 -

Southern Buick GMC Greenbrier responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

May 13, 2024

This dealership handled my needs and concerns with a lot of professionalism. They were polite as well. More

by Jhaze9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh
Report | Print
May 14, 2024 -

Southern Buick GMC Greenbrier responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

May 12, 2024

Best place to buy a car Top Notch Service everytime. I wouldn’t buy a car anywhere else. More

by GRIFFINROSS71
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brett Lloyd
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 14, 2024 -

Southern Buick GMC Greenbrier responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

May 12, 2024

The staff there is always friendly, courteous and prompt. Prices could improve, but service is amazing. More

by SARAH.HUNTER913
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris
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May 14, 2024 -

Southern Buick GMC Greenbrier responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

May 12, 2024

Had an appointment. I waited over an hour before my car was even looked at. Typical for one of the worst places for customer service that I’ve ever purchased a car from. More

by Smh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don’t remember
Report | Print
May 14, 2024 -

Southern Buick GMC Greenbrier responded

"Smh" does not correspond to any customer in our database. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@southernbuickgmcgreenbrier.com or respond directly to this message with the requested information. We hope to hear back from you soon.

May 12, 2024

The service provider was knowledgeable and assured me they would take care if me. Very professional at all times. The entire wait was painless and I was frequently updated. Great people great service More

by BIGCATT98
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Can't remember the name sorry
Report | Print
May 14, 2024 -

Southern Buick GMC Greenbrier responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

May 11, 2024

Very please with the service I receive, always customer service is great. Thanks to all. More

by Blessed
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Hunt
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 14, 2024 -

Southern Buick GMC Greenbrier responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

May 11, 2024

Very courteous, efficient, needed car for our vacation and they got it finished on time !! More

by CSUGBI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Burtner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 14, 2024 -

Southern Buick GMC Greenbrier responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

May 11, 2024

Cassandra was wonderful and explained everything in detail about what was wrong with our Tahoe. She kept us up to date on everything. Once everything was completed she got in contact and is a superb em More

by Scaffoldbob58@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cassandra Penland
Report | Print
May 14, 2024 -

Southern Buick GMC Greenbrier responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

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