Southern Buick GMC Greenbrier - Service Center

Second Time Around Mr. James Cypress, Kia Service Manager, did an excellent job repairing my door. He was very kind and patient as he worked to resolved the issue. I tha Mr. James Cypress, Kia Service Manager, did an excellent job repairing my door. He was very kind and patient as he worked to resolved the issue. I thank him for his professionalism and thoroughness. Thank you, Frances A. Sanderlin More

Customer service My rep Lenny helped me through a repair on my 2017 Sierra GMC pickup. He suggested I contact my insurance company, who covered the cost of repair, and My rep Lenny helped me through a repair on my 2017 Sierra GMC pickup. He suggested I contact my insurance company, who covered the cost of repair, and he kept me informed throughout the whole procedure. You need to give him a pay raise. More

Awesome Everyone was so friendly, kind, so willing to help & the price was great I rode out the same day with the vehicle of my choice Everyone was so friendly, kind, so willing to help & the price was great I rode out the same day with the vehicle of my choice More

Was happy until I signed the papers. Since I signed on the dotted line nobody is friendly or helpful. All the promises made about your service means nothing. I was hung up on by the ser Since I signed on the dotted line nobody is friendly or helpful. All the promises made about your service means nothing. I was hung up on by the service department and when I left a message for the sales manager, he has not returned my call. Really!!!! I needed to re-evaluate my overall experience because when I had a service issue I was blown off. I am really disappointed. More

Always going Above and Beyond This service department is always going ABOVE and BEYOND to Help their customers. I have seen it and have experienced personally. They have saved me m This service department is always going ABOVE and BEYOND to Help their customers. I have seen it and have experienced personally. They have saved me many times and most recently even though I no longer live in the local area. Recently a GMC Dealer here in Wisconsin tried to charge me over $1,000 for a ACDelco part that was replaced at Southern GMC. This part comes with a Lifetime warranty! I contacted Southern GMC and they provided me copies of all my service papers and part numbers and proof of the part being an ACDelco. It SAVED me BIG TIME!! The GMC Dealer in Wisconsin claims they didn’t see in theirs system that it was a ACDelco part and apologized. However, I had asked them for the part the removed or to at least see it and there is an ACDelco manufacturer sticker right on it. Really?!?! How could they have not known. Thank you Southern for being a straight forward HONEST and TOP NOTCH Customer First Dealership!!! Thank you Shane McIntyre for leading a great Service team. I also want to Thank my dedicated sales Agents too. More

Honeymoon is over I received an email informing me to schedule an appointment...so I did! I received an email and a phone call Friday saying that the Tuesday appointmen I received an email informing me to schedule an appointment...so I did! I received an email and a phone call Friday saying that the Tuesday appointment was no good. Then how can I schedule it if its taken? Why doesn't it give me days and times I can try to fit around MY busy schedule, since I'm the customer. I can drop it off, BUT I CAN ONLY WAIT ON CERTAIN DAYS. I need an oil change and tire rotation, not a transmission change out. So I leave my truck, get my wife to drive in the totally opposite direction, drop me off at work, now she's late for work. Here drop off your $54,000 dollar truck you bought from us and get your on ride, and we'll call you in the late afternoon to pick it up. The bad part is, I don't think they really care about losing my business. More

All I can say is insurance fraud. The only reason I'm giving them a star at all is because it wouldn't let me continue with 0 stars. I brought my car here with an insurance claim. Had The only reason I'm giving them a star at all is because it wouldn't let me continue with 0 stars. I brought my car here with an insurance claim. Had water damage to the interior. They basically vacuumed the carpet and gave it back. What they were supposed to do was replace the carpet and headliner, find and repair the leak. I point out that the proper work wasn't done and they tell me parts are on order (after giving it back and saying the work was complete) and that they needed more money from the insurance company to complete the repairs. Lol. Cancelled all payments and took it somewhere else. More

Convenience of service Convenient appointments hard to get, exacerbated by lack of a customer courtesy service. Customers forced to wait or have another driver pick them up Convenient appointments hard to get, exacerbated by lack of a customer courtesy service. Customers forced to wait or have another driver pick them up and bring them back to the dealership. Very inconvenient for customers that live in Suffolk or Virginia Beach. Every other dealership in the Hampton Roads area that I have dealt with over the last 20-30 years provided a courtesy van service. Assumed this dealership did also, but did not ask the question when I purchased the vehicle. Will definitely be a factor when I purchase my next vehicle. More

Horrible customer service irst off I was told to drop my car off Thursday night and mine would be looked at first thing in the morning, noon rolls around no call as to what's g irst off I was told to drop my car off Thursday night and mine would be looked at first thing in the morning, noon rolls around no call as to what's going on with my car so I call to find out what's going on..some guy answeres the phone was very rude then told me he didn't know where it was he'd have my advisor call me when he found them (he didn't even bother to look in the system or anything)...3 hours go by still no call from anyone..finally around 4 the mechanic matt called me to tell me what they found wrong with my car, he was a very nice and helpful gentleman!very respectful and helpful..however I was not told about the tax return deal that was going on (which would have been nice to know) the loaner car if you spend $299 in repairs..I spent $1200 and I could have used a loaner for work,instead I had to take off and I was without my car for 3 and a half days due to it being in yalls shop.. but again no one told me about this offer..I found out about it from a flyer when I went in to pay and pick my car up. I also received my car with no oil in it..I had a major oil leak that had to be fixed..I get the car and absolutely no oil in it what so ever..one would think since I had a major oil leak that was being fixed they'd put more oil in it before they gave it back to me to drive off with (seems like yall want my car to have more issues) all of the other stuff that I had fixed seems to be fine expect I still have a squeaking sound when I break..all in all this was a mediocre experience, you have rude people working there and they need to start informing people of the promotions. More