Southern Buick GMC Greenbrier - Service Center

It took three weeks to get my car repair . When I call to check on it I would not get a call back when I did wet parts on order. never inform on the status of my car this is poor customer se When I call to check on it I would not get a call back when I did wet parts on order. never inform on the status of my car this is poor customer service. More

Professional, Curteous, Driven, Hard Working, Dedicated, Consistent, Well Informed, Communicative, Pessistent, and. They represent the brand of the Dealership. My salesman Naz is very personable! Consistent, Well Informed, Communicative, Pessistent, and. They represent the brand of the Dealership. My salesman Naz is very personable! More

Customer service is at low and they are not friendly and don’t explain or elaborate on the problem with your vehicle. I had to take my car back twice for the same problem. They never have appointments avail don’t explain or elaborate on the problem with your vehicle. I had to take my car back twice for the same problem. They never have appointments available and the management change over isn’t good. They fail to tell customers about recalls More

I would give them more stars but there were not only communication issues on their end but spelling as well. I made the appointment for my husband’s truck to have the recall work taken care of before ou communication issues on their end but spelling as well. I made the appointment for my husband’s truck to have the recall work taken care of before our son was born with Becky. Dropped it off 3/25 to be worked on starting 3/26. When I made the appointment, I spelled our last name out even with military spelling; Dedo: delta echo delta Oscar. My husband called 3/27 to get an update on the truck since we rented a vehicle. It took more phone calls to even get an answer on FRIDAY 3/29. When we got the truck, the paperwork had our last name misspelled, Devo; and said they notified us of completion 3/27, which is clearly a lie; the technician never called me until 3/29. Not to mention we are still getting letters in the mail about the recall that they did the work on, so that was never updated either, but I’m sure I can find a mechanic to update it for us since everything else was a hassle. More

Service dept sucks , never calls back anyone. Vehicle has been there sense 3/20 and they thought they fixed it drove vehicle down road and still same issue. They don’t even test drive vehicles. N Vehicle has been there sense 3/20 and they thought they fixed it drove vehicle down road and still same issue. They don’t even test drive vehicles. Need to clean house !!! More

I just recently visited Southern Buick for my car first oil change. The customer service was excellent and the wait time was great. oil change. The customer service was excellent and the wait time was great. More

Lauren my service advisor was awesome. She got me in and out quickly. She deserves a pay raise She got me in and out quickly. She deserves a pay raise More

Outstanding service and staff vehicle was returned promptly and very clean condition in a timely manner promptly and very clean condition in a timely manner More

Car was dropped off nite before, had a 7:30am appt,didn't get back until 5:45,the next day.No one called me, Sorry customer service get back until 5:45,the next day.No one called me, Sorry customer service More

Filed complaint through kia. com regarding my appointment on April 15th. That complaint will tell you everything you need to know about my visit to this service department. com regarding my appointment on April 15th. That complaint will tell you everything you need to know about my visit to this service department. More