Back

Southern Buick GMC Greenbrier - Service Center

Chesapeake, VA

4.0
412 Reviews

412 Reviews of Southern Buick GMC Greenbrier - Service Center

Sort by
September 17, 2024

So far just state inspections and oil change. I have been waiting to get the radio fixed for 2 months. I have appointment in Oct. so that will be the real test. More

by AHDUKE1
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cynthia Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Potts
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jay Cunnigham
3.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 20, 2024 -

Southern Buick GMC Greenbrier responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

August 30, 2024

Even if you have an appointment it'll still take hours. The service price online for certain services aren't accurate. And the customer service could be a lot better. More

by Katherine
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Winston Whitehurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 20, 2024 -

Southern Buick GMC Greenbrier responded

We appreciate your feedback and are eager to better your return experience.

August 30, 2024

Rebecca was great and went above and beyond her service. She kept me updated on my vehicle. More

by PRINCESSMAMA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rebecca
Sep 20, 2024 -

Southern Buick GMC Greenbrier responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

August 30, 2024

This dealership was polite and kept the appointment time. Offered some add on services at additional cost. Maybe if the sales department did not take all my money, there would be some leftover for additional More

by AHDUKE1
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cynthia Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 20, 2024 -

Southern Buick GMC Greenbrier responded

Thank you for taking the time to provide us with this feedback.

August 30, 2024

Courteous, helpful, very professional and dependable. Thank you for your help and concern. They explain what is needed and answer all questions. More

by SISSY040809
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob in service
Sep 20, 2024 -

Southern Buick GMC Greenbrier responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

August 30, 2024

Very good with the scheduled service the dealership provides and professionalism from the service representatives. Continue doing a great job in sales and service in the Greenbrier, Chesapeake commu More

by J. Land
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department
Sep 20, 2024 -

Southern Buick GMC Greenbrier responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

August 30, 2024

Very nice people. Didn’t feel pressured. All were a pleasure for me and my family to work with. More

by finstersr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Blake, Aesia and Julie were all wonderful
Sep 20, 2024 -

Southern Buick GMC Greenbrier responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

August 30, 2024

Clean waiting area, easy drop off, quick service, not the cheapest but not too expensive More

by jjmillerx2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
August 30, 2024

Mikul Brown is hands down the best guy moving 4-wheels. I’ll always be coming to you guys for vehicles. I’ve now purchased (2) from Mikul and it’s always the best experience. I’ve been referring all my fam More

by MIke R.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mikul Brown
August 30, 2024

Oil change and tire rotation. Didn't realize I was paying for the tire rotation, it was just kind of slipped in there. But it's fine. My car was done and ready for pick up by the More

by MOLOCH757
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
The cashier in service is not listed here, I do not remember a name
Sep 20, 2024 -

Southern Buick GMC Greenbrier responded

We appreciate your feedback and are eager to better your return experience.

...
5
...