Southern Buick GMC Greenbrier - Service Center

Our serviceman Detwan was great kept us informed of my car being serviced. Thanks again car being serviced. Thanks again More

had to get appt on our time when ordering parts long time to get appt hard to speak to service personnel & no one returns calls customers need to keep calling to get appt ask questions whatever! to get appt hard to speak to service personnel & no one returns calls customers need to keep calling to get appt ask questions whatever! More

Your services department sucks. No one take account for their mistakes. Instead they blame the customer No one take account for their mistakes. Instead they blame the customer More

Was surprised at the speed of their team. Great job and many thanks .loved the great customer service manager who assisted me. Great job and many thanks .loved the great customer service manager who assisted me. More

I’m really disappointed with the service department at the Greenbrier Kia dealership. While the employees I interacted with were kind, the overall communication was incredibly poor. I called multiple time the Greenbrier Kia dealership. While the employees I interacted with were kind, the overall communication was incredibly poor. I called multiple times for updates and never received a return call—not even after leaving a message for the service manager. Eventually, I found out the wrong phone number was listed on my account. However, every message I left included my correct number, and there was a second, correct number already on file. Why wasn’t that used? What’s even more frustrating is that I scheduled my recall appointment well over a month in advance. Despite that, they hadn’t ordered the necessary parts ahead of time. I had to bring my car back and ended up without it for a total of four days. When I asked about a loaner, I was told to speak with a manager—who, again, never returned my call. I was offered a rental instead, but I don’t think I should have to pay for one when the delay was due to poor planning on their end. I’m truly hoping for better service next time, especially since I don’t have another Kia dealer nearby and all of my service appointments included with my vehicle purchase must go through this location. Really hoping this experience isn’t the norm moving forward. More

This dealership knows how to give loyalty and friendly service to their customers with enthusiasm and a smile. Greenbrier is the number one place to browse around and drive off in style and not breaking t service to their customers with enthusiasm and a smile. Greenbrier is the number one place to browse around and drive off in style and not breaking the bank. More

This dealership went way beyond my expectations. 2 help me get a reliable vehicle. My previous vehicle was a nightmare from the start of service. Thank u Priority 4 being there 4 me 2 help me get a reliable vehicle. My previous vehicle was a nightmare from the start of service. Thank u Priority 4 being there 4 me More

This experience was one of the best I've ever had when buying a vehicle. No pressure and Reggie was wonderful to deal with buying a vehicle. No pressure and Reggie was wonderful to deal with More

Before I took ownership of the vehicle the fuel filter needed to be replaced, they took care of the problem without hesitation! Great job needed to be replaced, they took care of the problem without hesitation! Great job More

Very, efficient and on point with everything. Kept in contact with us. One of the best! Kept in contact with us. One of the best! More