Southern Buick GMC Greenbrier - Service Center

I had been here for 7 previous oil changes with no charge. With no warning, no quote, no question as to what kind of oil change I was surprised when I checked out to have to pay nearly $90. That failu charge. With no warning, no quote, no question as to what kind of oil change I was surprised when I checked out to have to pay nearly $90. That failure to disclose is unacceptable and I will never return. Ever. More

I appreciated that David texted me with real-time updates regarding the work on my car! regarding the work on my car! More

I always receive excellent customer service at the service center. I would recommend GMC Greenbrier to all my family and friends! service center. I would recommend GMC Greenbrier to all my family and friends! More

I was over charged according to the reservation made on line the cost was $63 but my service charge was $132.72 that's an $70.00 increase and no one contacted me yet in reference to this error. I am highly line the cost was $63 but my service charge was $132.72 that's an $70.00 increase and no one contacted me yet in reference to this error. I am highly upset. Over charged and want be back along with my car not being clean inside like all the other customers. Highly upset Mr. James Singleton More

Very friendly helpful and efficient resolved My issue with my vehicle at the location the with my vehicle at the location the More

My review is for service. Service was taken care of quickly and scheduled in a timely manor. Service was taken care of quickly and scheduled in a timely manor. More

Gave me the run around for 6 months when trying to make appointment for recall work, constantly giving me the excuse they’re looking to see if they have the part and will contact me. Never ever contacted m appointment for recall work, constantly giving me the excuse they’re looking to see if they have the part and will contact me. Never ever contacted me. When I finally got in for service, they told me the wait would be 3 hours, I was prepared for that and ready, the car was finished in 20 minutes. My car was running different the next day and I contacted them only to get the run around again! No concern that my car wasn’t starting properly. Talked to supervisor and he said to come in the following week, even though I expressed importance because I’m an uber driver and it’s my livelihood. That didn’t matter to him. I went to AutoZone to have my battery tested for due diligence and that’s when I noticed the mechanics didn’t install and secure my battery back in properly after the job and was missing 2 nuts. The battery knocked around on my car’s computer and engine block causing it to die. Thank goodness there was no damage to the computer or engine, especially since I doubt they would have done anything about it if it did. I read many negative reviews of this dealership, but I had no choice because of the recall work. I would never go here again and never recommend it to anyone. I will drive out of state to take my car in, if there are any other recalls, before I go back there. Who knows if they even did the recall job correctly. More

Customer service advisor Mr. David Reese provided exceptional customer service. As soon as I walked in the door, he was there to greet me and start the process for an express oil David Reese provided exceptional customer service. As soon as I walked in the door, he was there to greet me and start the process for an express oil change! I received a text message stating who to contact if I had any concerns before I sat down in the waiting area. I greatly appreciate the exceptional service that was completed in a very timely matter! Thank you Mr. Reese & service tech Mr. Roberto Adams. Great teamwork makes a very happy customer! So once again, thank you very much For a great experience! More

Service advisor was courteous and informative. Not a long wait since state inspection was approx 90 minutes. Not a long wait since state inspection was approx 90 minutes. More

Was quoted 336. 61 for battery replacement when I got there the paper said 400 and change when I got final total it was $510. When I inquired about warranty, the guy 61 for battery replacement when I got there the paper said 400 and change when I got final total it was $510. When I inquired about warranty, the guy shrugged his shoulders. I asked if there was a warranty and was advised it’s like a year and then prorated for like 3 years. There was nothing in writing and no one seemed to care that there was a concern about warranty on a $500 battery replacement. More