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Southern Buick GMC Greenbrier - Service Center

Chesapeake, VA

4.0
735 Reviews

735 Reviews of Southern Buick GMC Greenbrier - Service Center

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January 18, 2025

I had been here for 7 previous oil changes with no charge. With no warning, no quote, no question as to what kind of oil change I was surprised when I checked out to have to pay nearly $90. That failu More

by Michael
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I don’t know.
January 18, 2025

I appreciated that David texted me with real-time updates regarding the work on my car! More

by erica.tabbanor
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Winston Whitehurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David
January 18, 2025

I always receive excellent customer service at the service center. I would recommend GMC Greenbrier to all my family and friends! More

by Tendon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I am not sure of the bame
January 17, 2025

I was over charged according to the reservation made on line the cost was $63 but my service charge was $132.72 that's an $70.00 increase and no one contacted me yet in reference to this error. I am highly More

by JCSINGLETON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Rebecca Doe and GManager
January 17, 2025

Very friendly helpful and efficient resolved My issue with my vehicle at the location the More

by missghs06
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justyn Makley
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 17, 2025

My review is for service. Service was taken care of quickly and scheduled in a timely manor. More

by Nicole
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim service dept
January 17, 2025

Gave me the run around for 6 months when trying to make appointment for recall work, constantly giving me the excuse they’re looking to see if they have the part and will contact me. Never ever contacted m More

by dcarroll26
Workmanship
Service Communication
Recommend Dealer
No
Employees Worked With
Brett Lloyd
1.0
This rating includes all reviews, with more weight given to recent reviews.
Bryan Hunt
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jay Cunnigham
1.0
This rating includes all reviews, with more weight given to recent reviews.
January 16, 2025

Customer service advisor Mr. David Reese provided exceptional customer service. As soon as I walked in the door, he was there to greet me and start the process for an express oil More

by KDEWARDS922
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mr. David Reese & Mr. Roberto Adams
January 16, 2025

Service advisor was courteous and informative. Not a long wait since state inspection was approx 90 minutes. More

by AZKIDNURSE
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
No name given
January 15, 2025

Was quoted 336. 61 for battery replacement when I got there the paper said 400 and change when I got final total it was $510. When I inquired about warranty, the guy More

by RTAYLOR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
N/a
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