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Southern Buick GMC Greenbrier - Service Center
Chesapeake, VA
585 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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585 Reviews of Southern Buick GMC Greenbrier - Service Center
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December 13, 2024
Overall, my service was good for the oil change; however, I was informed by Jacob at the end of my service that my oil change was the last free one since I did not purchase my vehicle at Southern. I'm disap I was informed by Jacob at the end of my service that my oil change was the last free one since I did not purchase my vehicle at Southern. I'm disappointed as I have been a loyal customer for over 10 years. I purchased my vehicle at Performance and Perry took over Performance customers. When Perry closed down I was contacted by Southern and given the free oil changes. Again, I have been a regular customer and have bought my other vehicle in for service as well. I'm disappointed that you all are now going to renege on an agreement that YOU put into place many years ago. I have requested that the manager speaks to upper management on my behalf and was promised a call back. I have yet to hear back but I will no longer bring any of my vehicles back to Southern if my free oil changes are in fact revolked. Thank you. More
by Mor
Verified CustomerEmployees Worked With
Service provider Jacob and his manager
December 13, 2024
Everyone was so kind and helpful. even though they are shorthanded, they’re trying their very best. even though they are shorthanded, they’re trying their very best. More
by sullivanjennifer7558
Employees Worked With
December 13, 2024
My rep was very good. When I called to set an alarm he scheduled me right away and told me when it was going to be ready and it was. When I called to set an alarm he scheduled me right away and told me when it was going to be ready and it was. More
by CBRUNSON4
Employees Worked With
Repair
December 13, 2024
I take my Kia in for the regular scheduled checkups. I like the policy of being able to drop in for oil changes without making an appointment. This is a real benefit for people with busy schedules. I like the policy of being able to drop in for oil changes without making an appointment. This is a real benefit for people with busy schedules. More
by fuller324
Employees Worked With
Sean Yancey
December 13, 2024
Awesome customer service and follow up with speedy and trustworthy folk working in service and in sales. trustworthy folk working in service and in sales. More
by MUSTANG96DC
December 12, 2024
Excellent service as always. Thank you for your exemplary customer service. I truly appreciate o. Thank you for your exemplary customer service. I truly appreciate o. More
by Tendon
Employees Worked With
December 11, 2024
I know that they are somehow linked, but this is for the KIA Service Deprtment. They were very cordial and helpful. I was in for a recall, but they checked and the vehicle needed two additional recalls corr KIA Service Deprtment. They were very cordial and helpful. I was in for a recall, but they checked and the vehicle needed two additional recalls corrected. I was contacted as soon as the vehicle was ready and checking out went smoothly. More
by iscath1
Employees Worked With
Service Departmet
