Southern Buick GMC Greenbrier - Service Center

Let me start by saying that only two service employees, Rebecca and Becky, demonstrated professionalism. The managers and technicians fell far short of providing satisfactory customer service. First, wh Rebecca and Becky, demonstrated professionalism. The managers and technicians fell far short of providing satisfactory customer service. First, whoever worked on my vehicle failed to ensure it was road-ready—it broke down just ten minutes after I left the dealership. Furthermore, the technician claimed they test-drove my car before and after the service, yet the odometer reading was unchanged from when I dropped it off. Additionally, the service manager, Josh, left me stranded by not returning my calls regarding a tow truck and rental vehicle. I have purchased multiple cars from your dealership, but after this experience, I am seriously considering taking my business elsewhere. More

Great service quick turn around professional staff knowledgeable staff about products kind generous respectful people knowledgeable staff about products kind generous respectful people More

Service department is excellent…friendly service , happy employees, smiles all around. Five stars from me! employees, smiles all around. Five stars from me! More

Easy in person scheduling. 1st oil change for new 2024. Easy pick up thank you 1st oil change for new 2024. Easy pick up thank you More

Very pleased with staff and mgmt. ..friendly, efficient, professional . Waited for car oil change and inspection appt...not a long wait...maybe 45 min. ..friendly, efficient, professional . Waited for car oil change and inspection appt...not a long wait...maybe 45 min. More

It seems that when you need parts to be ordered, this is not completed prior to your appointment date and time. The customer service was very nice, but the service dept does not have enough mechanics and a not completed prior to your appointment date and time. The customer service was very nice, but the service dept does not have enough mechanics and are constantly busy. More

I drop my husband truck off and was able to pick it up after I got off of work which made it so convenient thanks for the awesome job after I got off of work which made it so convenient thanks for the awesome job More

Recall service scheduled over the phone. Nice to talk to someone when working delivery details. Car completed when promised and I received a call at the designated number. The latter does Nice to talk to someone when working delivery details. Car completed when promised and I received a call at the designated number. The latter does not always occur with other dealerships. More

Very professional. I had an appointment first thing in the morning. They were on time and had me in and out in no time. I had an appointment first thing in the morning. They were on time and had me in and out in no time. More

Held me car for 3 days for a couple of recalls and didn't my calls my calls More