Southern Buick GMC Greenbrier - Service Center

Adam provided me with top-tier service. He elaborated on the entire process along with an estimated time of completion for the service I received. He went above and beyond, and I greatly ap He elaborated on the entire process along with an estimated time of completion for the service I received. He went above and beyond, and I greatly appreciate coming to this location because of him. More

I wasn't informed of all they were going to do. It didn't seem like what I was suppose to get done . It didn't seem like what I was suppose to get done . More

I'm frustrated because the guy who was serving me tried to accuse me of not being a Southern hospitality customer. He stated in a rude tone we need to see proof that ur a member or we can't service you h to accuse me of not being a Southern hospitality customer. He stated in a rude tone we need to see proof that ur a member or we can't service you here. So rgen he questioned whether I brought the vehicle from here like I wouldn't know where I brought my vehicle from. I did added that I brought several vehicles from here. He replied will give you service today but we can't give you the discount next time. Later we a tally looked for proof I even showed lold papers from service then they finally found my document and he did not say he was sorry for accusing me of not being a member. Just bad customer service . More

Dropped my car off before work and it was ready before lunch. It was a pleasant surprise. lunch. It was a pleasant surprise. More

Knowledgeable and friendly and timely service. Would use again if needed. Thank You for good experience. Would use again if needed. Thank You for good experience. More

Not enough technicians. Take too long to complete work. Poor communication. Keep your vehicle too long. Extremely high in cost. Diagnosis inconsistent. Too many addition Take too long to complete work. Poor communication. Keep your vehicle too long. Extremely high in cost. Diagnosis inconsistent. Too many additional diagnosis and cost after the initial problem communicated to customer. Very unprofessional! More

I was very please withe service and the timely manner in which I was served which I was served More

The oil Change and tire rotation was quick, although the tire pressure was too low, it was good service tire pressure was too low, it was good service More

Every time I bring my vehicle there, my property is either damaged or stolen and nothing is ever done about it. This time is was my key fob. I complained about it as soon as I saw the damage to it, and either damaged or stolen and nothing is ever done about it. This time is was my key fob. I complained about it as soon as I saw the damage to it, and of course no knew anything about it. I would like to speak to a manager or higher because the excuse that I was given is not good enough. More

Had a 7 AM appointment for radiator fluid change, tire rotation and state inspection. Work was done in a timely manner and done right. I was very impressed with the wait time based on passed experiences rotation and state inspection. Work was done in a timely manner and done right. I was very impressed with the wait time based on passed experiences at this dealership . Great service experience. The service department has greatly improved since my last visit. Keep up the good work. Will be back. More