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Southern Buick GMC Greenbrier - Service Center

Chesapeake, VA

4.0
722 Reviews

722 Reviews of Southern Buick GMC Greenbrier - Service Center

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March 08, 2025

They got me in at my appointed time. They did what needed to be done quickly and thoroughly and got me out at a very reasonable price. More

by I don't know what this is.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department.
March 08, 2025

You garage is the worst, you make appointment to see someone to make the real appointment. Even then we were told we didn't have one until a pulled my phone ans proved it. I don't trust your company. I More

by TEE.TOT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeff Owens
1.0
This rating includes all reviews, with more weight given to recent reviews.
Courtney Thompson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Heather Prince
1.0
This rating includes all reviews, with more weight given to recent reviews.
Justyn Makley
1.0
This rating includes all reviews, with more weight given to recent reviews.
Brett Lloyd
1.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Potts
1.0
This rating includes all reviews, with more weight given to recent reviews.
Bryan Hunt
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jay Cunnigham
1.0
This rating includes all reviews, with more weight given to recent reviews.
March 08, 2025

Need to have the oil filters in stock, instead of having to order the oil filter and have a customer wait. Second time I have used the dealer and have had to take the plastic and floor mat cover to the tras More

by pdoggs32
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Garage technicians
March 08, 2025

Routine oil change and tire rotation. Jake made the process easy by keeping me informed every step of the way. More

by DVANSANT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob
March 07, 2025

Dekwan millerat was super helpful and accommodating. I enjoy working with him whenever I show up. He is cheerful and very knowledgeable about my stinger and helped me set up a time to get the recalled i More

by ZACH.RETZLAFF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dekwan millerat
March 07, 2025

A 2 hour wait time is unacceptable when I was told I would only have to wait “a few minutes.” And I wasn’t given an invoice for my records. More

by fhbroughton1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
The white female in the Service Department did not provide her name
March 07, 2025

I've had Richard as my mechanic for years. He is the one constant element that gives me comfort. He's excellent at his job. More

by VENREYN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard in Service Dept
March 06, 2025

I’m annoyed I had to schedule an appointment that took less than an hour for someone to look at my car for parts to be ordered and have to reschedule an for actual repairs when one of the issues was a rec More

by bjoldaker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don’t know who I worked with
March 06, 2025

I have a 4 star because after having the appointment my part had to be ordered so I sat there for maybe 45min - hour. But it was good of Dr ice man to let me know instead of waiting all day! Thanks More

by basparks09
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department
March 06, 2025

I appreciate southern Kia’s customer service and efficiency. I was running late to my appointment and they were still able to accommodate me and service my car quickly More

by MONROEDAPHANE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t remember names. Service coordinator, service writer, and the woman at the checkout window
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