Southern Buick GMC Greenbrier - Service Center

My customer service experience was very good. Service staff were courteous and helpful in explaining available services for my car. They communicated with me throughput my appointment and contac Service staff were courteous and helpful in explaining available services for my car. They communicated with me throughput my appointment and contacted me when they were done. When I returned to pick up my car, it was minutes from closing but the quality customer service continued. Thanks for making my needs seem important. More

Staff is very efficient and having a pleasant waiting area is also a big plus for me area is also a big plus for me More

Gracious, accommodating, personable, friendly. Staff kept me engaged and updated me on progress of my vehicle. Staff kept me engaged and updated me on progress of my vehicle. More

The service team is fantastic, especially Mr. Antwan Pair. He is professional and personable. Mr. Pair took time to make sure I understood my service plan. He went over and beyond to ensure that Antwan Pair. He is professional and personable. Mr. Pair took time to make sure I understood my service plan. He went over and beyond to ensure that the service visit was positive and timely. I would also like to recognize Tray; he was exceptional in making sure my experience in the waiting area met my needs. I needed a quiet area to conduct a virtual meeting and he helped me find a place to do so. More

My service advisor Dekwan Millerat has been such a tremendous help every time I come get my car serviced tremendous help every time I come get my car serviced More

Great. response. Friendly service. Just Made me feel Comfortable Dealership. was very professional And I did like the cover on the seat and the Mat on the f response. Friendly service. Just Made me feel Comfortable Dealership. was very professional And I did like the cover on the seat and the Mat on the floor also. More

My experience was great. They were able to see my car in service way quicker than originally expected and they were easy to work with considering I still my warranty. They were able to see my car in service way quicker than originally expected and they were easy to work with considering I still my warranty. More

0 out of five stars if possible. I would go out of my way to convince anyone not to give this dealership business. It’s been nothing but a hassle every time I’ve had my vehicle in th I would go out of my way to convince anyone not to give this dealership business. It’s been nothing but a hassle every time I’ve had my vehicle in their service department. My not even three year old truck that I bought there has also been inoperable and towed three times and it’s a 2022 bought new. Dealership has absolutely terrible customer service from the bottom to the top, all the way to the general manager. Buying my vehicle there has been the worst mistake I’ve ever made. More

Ms. Grier in car rental and Antwan in service are exceptional. Gave me great service and kept me notified on the status of my truck. exceptional. Gave me great service and kept me notified on the status of my truck. More

The advisors need to re trained here. The office is all over the place and no one knows what is going on. Say in the waiting room for 3 hours finally went to ask about why my car was stil The office is all over the place and no one knows what is going on. Say in the waiting room for 3 hours finally went to ask about why my car was still not done it was yet to be done when I had an appointment. They some how mixed my car up with another customer just make them even more incompetent. Will not be back here. More