Southern Buick GMC Greenbrier - Service Center

They need to inform the customer what's going on with their vehicles.I had to call them their vehicles.I had to call them More

Great service great people they always do a great job always on time last work I had done was a flat tire repair and they did not charge me always on time last work I had done was a flat tire repair and they did not charge me More

Service department is unprofessional and unresponsive. My car sat for days without being touched, with no follow ups. Poor communication and zero urgency. My car sat for days without being touched, with no follow ups. Poor communication and zero urgency. More

Convenient, friendly, clean I do not have fifteen words, a 15 word minimum is foolish. words, a 15 word minimum is foolish. More

Service staff are non-communicative to the point of needing to travel to the dealership in person to get an update on your vehicle. I tried to call multiple times on multiple days and sat on hold becau needing to travel to the dealership in person to get an update on your vehicle. I tried to call multiple times on multiple days and sat on hold because no one in the service department was answering the phone. When I was given an update”update,” it was uninformative. My vehicle is only four months old and was taken in for an electrical issue. I will not buy another GMC in the future and will not come back to this dealer for service. More

Very good experience 👌. Newly renovated lounge area. Lounge area very clean and stocked with coffee tea and water. Advisor courteous and knowledgeable about my vehicle and i Newly renovated lounge area. Lounge area very clean and stocked with coffee tea and water. Advisor courteous and knowledgeable about my vehicle and issues. Waiting period was reasonable. Highly recommend dealership. More

2rd time I’ve made an appointment,and when i get there no one knows anything about it,unreal.need to do something about it one knows anything about it,unreal.need to do something about it More

Good customer service, not a long wait time. No complaints with the service that was rendered. No complaints with the service that was rendered. More

I love the new showcase and service lobby area. Can’t wait to get my new truck. Can’t wait to get my new truck. More

Worst service organization I have ever dealt with. They will not communicate with you at all. No return calls, even to management. We had to file a complaint with KIA to even get them to call us. Stay They will not communicate with you at all. No return calls, even to management. We had to file a complaint with KIA to even get them to call us. Stay away!!!! More