Southern Acura Newport News - Service Center

Every time I have my car serviced at this dealership there is a problem. Today I had a simple oil change and car wash. My car was brought around to the front of the dealership. It sat there for about 20 there is a problem. Today I had a simple oil change and car wash. My car was brought around to the front of the dealership. It sat there for about 20 minutes. I went inside to ask a rep if my car was ready and so at that point she did my paperwork. I had a free oil change coupon that had no expiration date on it and it was NOT honored. So I had to pay the $45 fee that I was not anticipating to pay. My car was poorly washed. The tire shine was not evenly distributed, the windows were not clean and the car was just overall not clean. I go to this dealership because it is closer to me, however, if EVERY time I come here it's a problem I might as well have my car serviced at another dealership like Priority. If I ever buy another Acura it will definitely be from Priority. You automatically get free oil changes and the salesmen will pick your car up, have the car serviced and then return it to you. They are all about customer service. So I would not recommend getting any vehicle serviced here. Also, there is a high turnover rate at this dealership with all of the employees. There have been several service managers within 4 years. I have purchased two vehicles from two different sales people and neither of the two are there. I think this speaks volumes about how the company treats its employees and customers. More

This dealership always disappoints in the area of customer service. My experience buying my car was a nightmare. The sales person, Andre, and manager were very pushy and aggressive. The service depar customer service. My experience buying my car was a nightmare. The sales person, Andre, and manager were very pushy and aggressive. The service department is the worse i've ever experienced. The employees are rude and just don't offer the kind of customer service you would expect from an Acura dealership. If I ever purchase another Acura it will be with Priority. They offer so much more when buying a car and they exemplify customer service. More

Daniel definitely took care of me from the time I entered the dealership and even after I left. He called me back to make sure the car was running properly and asked if there was anything else he could do fo the dealership and even after I left. He called me back to make sure the car was running properly and asked if there was anything else he could do for me. I really recommend this Acura dealership and would definitely go there again for anything I might need in the future. More

May I say my rating of Hall Acura on 09-10-09 included some "operator error" on my part. The Ratings for Hall should have been FIVES across the board. NOT fours. Quite simply, Hall Acura in Newport New some "operator error" on my part. The Ratings for Hall should have been FIVES across the board. NOT fours. Quite simply, Hall Acura in Newport News is the premier Acura dealership as far as my wife and I are concerned. How do we know? We have purchased four Acura's from Hall. Love those cars! More

I come in for service all the time, this last experience was by far the best. I usually deal with Mike, but he no longer works there. Ronald Lamb is my new service advisor, and he did a great job. Normally was by far the best. I usually deal with Mike, but he no longer works there. Ronald Lamb is my new service advisor, and he did a great job. Normally when I come in I have to wait for my car, but this time I was offered a loaner vehicle to run to some stores. While Ronald was helping me, the other advisor Daniel helped him through the process. They showed a great display of teamwork and effort to treat me right! This is what I call "Top Notch Service" definetly something you would expect from an Acura dealership. More

Outstanding service. It was timely efficient and what a breeze. No hassles, no pushy sails for stuff I don't need. Just promtp and curtious service. I am so happy Daniel was assigned as my team leader. breeze. No hassles, no pushy sails for stuff I don't need. Just promtp and curtious service. I am so happy Daniel was assigned as my team leader. Everything was explained to me in plain simple terms and now I have no worries. More

I come to Hall Acura for all of my service needs. I have an 06 RL and a 98 Lexus that I have serviced there on a regular basis. Daniel Rollins is my team advisor and he is always friendly and polite. He is an 06 RL and a 98 Lexus that I have serviced there on a regular basis. Daniel Rollins is my team advisor and he is always friendly and polite. He is very knowledgeable and makes me feel secure. The repairs are always done in a timely manner. I have never felt like I was being taken advantage of, like I have at some dealers. The service department at Hall Acura overall is and A+. More

I brought my car in to have it looked over and to get my 30000 mile service done. everything in the dealership was nice and courteous. mike kline was my advisor and everything went very smoothly and i was o 30000 mile service done. everything in the dealership was nice and courteous. mike kline was my advisor and everything went very smoothly and i was overall very pleased with my visit. i got my car back by the time that i requested. i had a doctors appointment and i couldn't be late and mike assured me that it would be done in time and it was. im definitely going to bring my car back in and i would recommend mike and hall acura to others. More

I came in for a regular service; oil change. The service advisor; Mike, was very nice and explained that I needed other services for my MDX. He said that it would take 2-3 hours, and offered me a loaner veh advisor; Mike, was very nice and explained that I needed other services for my MDX. He said that it would take 2-3 hours, and offered me a loaner vehicle. When he gave me the keys to the loaner ... I HAD NO IDEA ThAT HE WAS GIVING ME A 2009 MDX! My MDX is a 2004, so the "experience" of driving a newer version of my vehicle was great. On my return to the dealership, Heyward Williams greeted me in the service dept and took me to the cashier. I was very surprised to find my vehicle was pulled up front and was even cleaned. My service experienc was more than I expected. I didnt want to spend as much as I did, but as explained my my service advisor, the services were needed and along with a 2009 loaner car, it couldnt have been any better ... GREAT job Mike K & Heyward. See you in 4000 miles :) More

I WAS BLOWN AWAY WITH THE THE SERVICE. THE PROFESSIONALISM WAS UNBELIVEABLE. AS SOON AS I ENTERED THE DOORS I WAS GREATED WITH A SMILE AND A GOOD MORNING. THEY WERE ALREADY WAITING FOR ME WITH PROFESSIONALISM WAS UNBELIVEABLE. AS SOON AS I ENTERED THE DOORS I WAS GREATED WITH A SMILE AND A GOOD MORNING. THEY WERE ALREADY WAITING FOR ME WITH MY APPOINTMENT READY AND I DID NOT HAVE TO WAIT. I WAS ALSO NOT EXSPECTING SOMEONE TO DO A COMLPETE WALK AROUND OF MY VEHICLE WITH THEM POINTING OUT LITTLE THING I DIDNT EVEN NOTICE. IT WAS QUITE IMPRESIVE IF I DONT SAY SO MY SELF. I TO WAS GREATED BY THE SERVICE MANAGER AND WAS SHOWN TO THE WAITING ROOM THAT HAD COMPLEMENTRY BAGELS AND COFFEE. THEY HAD ME IN AND OUT IN A FLASH. THANK YOU HALL ACURA OF NEWPORT NEWS IM GLAD THAT YOU CARE ABOUT YOUR CUSTOMERS AS MUCH AS YOU DO. IT SHOWS ........ SEE U SOON. More