Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

Southern Acura Newport News - Service Center

Newport News, VA

4.9
582 Reviews
Call Service Center (757) 886-7074

582 Reviews of Southern Acura Newport News - Service Center

Sort by
November 02, 2023

Berna and team did an amazing job taking our car in without an appointment due to a faulty trunk latch. The fix took a couple of days to complete, but Berna provided us with a loaner vehicle and made u More

by MATT.CERILLI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Festa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brett Whitney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Berna Aguirre
Report | Print
Nov 02, 2023 -

Southern Acura Newport News responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

November 01, 2023

Able to wait for maintenance and convenient appointment times were available. Good communication from Cisco. More

by jennyskin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cisco Lugo
Report | Print
Nov 01, 2023 -

Southern Acura Newport News responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

October 31, 2023

Berna explained everything in detail what was needed for my RDX! Berna was Awesome and very knowledgeable in helping me understand the needs of the recommendations. More

by Linda050298
Recommend Dealer
Yes
Employees Worked With
Berna
Report | Print
Oct 31, 2023 -

Linda050298 responded

Thank you for Top Notch Service

October 31, 2023

There the best costumer service I got always …. Will be nice is you guys do a better car wash More

by enith27
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Festa
4.0
This rating includes all reviews, with more weight given to recent reviews.
Brett Whitney
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 01, 2023 -

Southern Acura Newport News responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

October 31, 2023

The agent was very helpful and courteous. He explained everything in detail with recommendations without the hard sales pitch. I was very happy with the service. More

by nnerpce65
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cisco Lugo
Report | Print
Nov 01, 2023 -

Southern Acura Newport News responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

October 28, 2023

Kevin did and the maintenance staff did a good job of assessing the issue with the vehicle and explaining the expected cost for the repairs. More

by MC6RAM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin
Report | Print
October 28, 2023

The service team was very helpful and efficient with my car service. They completed the task ahead of schedule. More

by parkercamille11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin
Report | Print
Oct 31, 2023 -

Southern Acura Newport News responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

October 26, 2023

Cisco is always very informative and super helpful, can’t thank him enough, quick and easy! More

by Blinksteve
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brett Whitney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cisco
Report | Print
Oct 26, 2023 -

Southern Acura Newport News responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

October 26, 2023

The service dept. was very agreeable to work with and most accompanying. Plus, our car looks wonderful! More

by grdudley1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Festa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brett Whitney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin
Report | Print
Oct 26, 2023 -

Southern Acura Newport News responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

October 24, 2023

Berna is the absolute best! Will continue taking my vehicles there as long as she is my service advisor. More

by Harold
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Festa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brett Whitney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Berna
Report | Print
Oct 24, 2023 -

Southern Acura Newport News responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

1
...
45
46
47
...
59