Southaven Honda - Service Center

the facility is clean, the environment is welcoming, & snacks were given as a courtesy. the service was quick & efficient. snacks were given as a courtesy. the service was quick & efficient. More

The representative was kind. However, my issue is that I had to pay $200 so the serviceman could figure out that my base model 2019 pilot does not have an emergency hatch releas However, my issue is that I had to pay $200 so the serviceman could figure out that my base model 2019 pilot does not have an emergency hatch release. This seems like information the sales rep or the service mechanic should have been able to answer up front rather than having me wait for 3 hours to find out, apparently, this is a common issue on the base models and you would think an experienced service provider for Hondas would know this off the top of his head. They could have looked up my VIN to verify tgat it was in fact a base model. I just feel like they just wanted to get a sale out of me rather than provide good customer service so I’d return in the future for automotive needs. More

I had a fabulous experience! I plan to continue using the service department for all of my service work. I plan to continue using the service department for all of my service work. More

Overpriced. Only seem to care about people with Elon Musk/Donsld Trump level income. Am a humble school teacher & I wasted effort, time, & money so they could s Only seem to care about people with Elon Musk/Donsld Trump level income. Am a humble school teacher & I wasted effort, time, & money so they could steal some of my my money on an evaluation fee. More

Your people are nice. Your wait area is fantastic. Two hours for a oil change and tire rotation is too long need to cut that in half Your wait area is fantastic. Two hours for a oil change and tire rotation is too long need to cut that in half More

Very pleased with service visit. This was my second visit to your service department. Thank you! This was my second visit to your service department. Thank you! More

Dealership is friendly they do as much as they can for you. They have some stupid rules, but what are you gonna do? you. They have some stupid rules, but what are you gonna do? More

DeAndre was the absolute Best! Excellent customer service and great knowledge on everything I asked. I asked how long would the service take He told me a accurate estimate timefram Excellent customer service and great knowledge on everything I asked. I asked how long would the service take He told me a accurate estimate timeframe and I explained to him that I had to be at work by a certain and he reassured me it would be done and I wouldn’t be late. He was absolutely correct. Even under pressure He stay polite and smiled the entire time. If I had to revisit Southaven Honda it would definitely be because of DeAndre. Thanks for showing Me that it’s still excellent customer service skills in the work place. More

Kelli was very helpful and responsive. All around great customer service, time resolution, and quality service. All around great customer service, time resolution, and quality service. More

I really enjoy my visit with Kevin at my Southaven dealership. He is very professional and a great person to work with. I would rate him a 20 or more. Great job! Mr. Kevin!!! dealership. He is very professional and a great person to work with. I would rate him a 20 or more. Great job! Mr. Kevin!!! More