Southaven Honda - Service Center

Kelly was great , this is the second time she helped. She always friendly. I appreciate her, keep up the good job She always friendly. I appreciate her, keep up the good job More

The lady who assisted me was absolutely Great! Professional, Friendly, and Very Informative of Services! Professional, Friendly, and Very Informative of Services! More

Their customer service is exceptional. The Service Consultant Kelly Messler was very thorough with the details of how my car was serviced. She was very pleasant to work with and she hand The Service Consultant Kelly Messler was very thorough with the details of how my car was serviced. She was very pleasant to work with and she handled herself well with me and the other customers. This is just another reason why I am so pleased to be a Honda owner and have Southaven Honda as my Service Dealer. I will continue to recommend Southaven Honda to others. More

It's clean the workers are very friendly and always willing to take care of your needs. willing to take care of your needs. More

Pleasant customer service and clean waiting area. Reasonable time for service on my car. Good Reasonable time for service on my car. Good More

I received excellent service from a friendly knowledgeable staff. My service was quick and professional. knowledgeable staff. My service was quick and professional. More

Close clean friendly staff fast service knowledgeable up to date kind considerate helpful open late to date kind considerate helpful open late More

Customer brought car in because air pressure light came on. Customer was told that this light repeatedly came on due to cold weather. The tire eventually completely came apart and was sent to manufacturer on. Customer was told that this light repeatedly came on due to cold weather. The tire eventually completely came apart and was sent to manufacturer. It was determined there was a nail in the tire and it came apart from repeatedly being filled with air and losing air. Customer has a written statement of such from tire manufacturer. Customer was told that the issue with the tire was that it was possibly defective. However, customer found out from warranty that a claim was submitted and they were told customer hit a pot hole, neither of which was determined to be true by the tire manufacturer. Customer has warranty for said work. However, due to a one-hundred percent markup by said dealership customer was left with a huge bill. Despite being told, there was no mark up to said price is sent to warranty. Customer has repeatedly tried to gain information from both Honda dealership and warranty with no success. Neither party is willing to offer support in this matter. Customer has written statements. Text messages from service representative kelly and other proof of phone calls made to dealership to reconcile this matter. More

Experienced issue with vehicle while we were out of state in MS. Contacted Southaven Honda to discuss issue and path forward. Kelly was extremely helpful in setting up test in shop, tracking down needed par in MS. Contacted Southaven Honda to discuss issue and path forward. Kelly was extremely helpful in setting up test in shop, tracking down needed parts, and expediting shipment to complete repair in a few days. She kept us informed throughout the process and allowed us to get back on the road in a timely manner. More