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431 Reviews of Southaven Honda - Service Center
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April 03, 2025
I had a crack in my windshield and she said it would. Be a delay because of backorder. I call back six months later and the windshield is still not in. Furthermore they had no record of my visit where Be a delay because of backorder. I call back six months later and the windshield is still not in. Furthermore they had no record of my visit where she took pictures of everything etc. ii learn that the service manager is no longer there. Not necessarily the dealers fault but they hired the bad employee More
by jmcwherter16
Verified Customer
March 27, 2025
Great service in a timely manner. Workers are very knowledgeable and extremely helpful. Wouldn't take my vehicle anywhere else Workers are very knowledgeable and extremely helpful. Wouldn't take my vehicle anywhere else More
by harvy8452
March 27, 2025
Kevin was a pleasure to work with. I hope I don’t have to see him for a while though! LOL!!! I hope I don’t have to see him for a while though! LOL!!! More
by sandiecook
March 24, 2025
My passenger seat was not mounted and carpet wasn't tucked after headliner replacement. The bolts to the seat are stripped. There is black spots around visor and plastic trim is also scratched and chip tucked after headliner replacement. The bolts to the seat are stripped. There is black spots around visor and plastic trim is also scratched and chipped. Not very upset but I'm not happy either. More
by Unjustified
March 22, 2025
The service department is exceptional. The wait time was above average and my problem was solved. Kevin was very professional and helpful. The wait time was above average and my problem was solved. Kevin was very professional and helpful. More
by apeoples2
March 21, 2025
Besides it too to long I was happy with the service I was only there for oil change l learn more car got wash I was happy with it it was wash since I brought it thank you only there for oil change l learn more car got wash I was happy with it it was wash since I brought it thank you More
by Robbie63jones
March 15, 2025
the facility is clean, the environment is welcoming, & snacks were given as a courtesy. the service was quick & efficient. snacks were given as a courtesy. the service was quick & efficient. More
by brianna s
Employees Worked With
March 13, 2025
The representative was kind. However, my issue is that I had to pay $200 so the serviceman could figure out that my base model 2019 pilot does not have an emergency hatch releas However, my issue is that I had to pay $200 so the serviceman could figure out that my base model 2019 pilot does not have an emergency hatch release. This seems like information the sales rep or the service mechanic should have been able to answer up front rather than having me wait for 3 hours to find out, apparently, this is a common issue on the base models and you would think an experienced service provider for Hondas would know this off the top of his head. They could have looked up my VIN to verify tgat it was in fact a base model. I just feel like they just wanted to get a sale out of me rather than provide good customer service so I’d return in the future for automotive needs. More
by CJB
March 12, 2025
I had a fabulous experience! I plan to continue using the service department for all of my service work. I plan to continue using the service department for all of my service work. More
by MSKCDOSS
March 11, 2025
Overpriced. Only seem to care about people with Elon Musk/Donsld Trump level income. Am a humble school teacher & I wasted effort, time, & money so they could s Only seem to care about people with Elon Musk/Donsld Trump level income. Am a humble school teacher & I wasted effort, time, & money so they could steal some of my my money on an evaluation fee. More
by DeltaBallCoach007
Employees Worked With
