SouthWest Nissan

Hiii ! My Name is Zarina and I just want to start off by Hiii ! My Name is Zarina and I just want to start off by saying, what an amazing effortless experience I had with Southwest Nissan and all of the pe Hiii ! My Name is Zarina and I just want to start off by saying, what an amazing effortless experience I had with Southwest Nissan and all of the people that took care of me here had me in tears and they were happy overwhelming tears of joy ! Life is stressful from time to time yes but it shouldn’t be stressful when it comes to getting a reliable car that can take you places you’ve never been . Well I’ve been driving my dream car which is a 2008 Nissan Altima Coupe for 3 years now and I’ve been having all type of issues with it which I took care off but I needed a new car that was reliable and no one wanted to give me a chance or help me get into something better , reliable , or safer . I went to many dealerships I was always turned away or asked for a huge down payment or my credit was terrible and not acceptable it was never a possibility they did not want to listen or deal with me , It felt frustrating and like I was stuck and always came to a dead end plus my car was almost paid off and I couldn’t understand why no one would trust to help me with a new car I was reliable and made my payments on time . I was about to give up when Mr Justin Tidwell called my phone and said Got your credit in, I think you are going to want to call me asap. 817-565-1191Justin From Southwest Nissan that he can help me I didn’t believe this and told him every dealership says this but they always let me down and are never able to help me he said he knew how what I was going through and that they never let anyone leave without getting a car promised to get me into a new car if I would just come by and see him . I went there and was treated with warm welcoming energy. Mr Justin welcomed me with open arms asked me about my car and got straight to working they didn’t waste no time , I was so scared because I just knew I was going to get denied but mr Justin reassured me every time that he was not letting me walk out of here without a new vehicle I waited as I watched them work hard and do everything in they’re power to get me into a nice vehicle I watched them fight with the bank and they were not giving up on me because I matter and I deserved a new vehicle in their eyes they understood what I was going through and how far I’ve came and trusted me with one of their cars it was stressful as I was waiting after some hours went by Mr justin came and said with a serious face “ I hate to be the bearer of the bad new but “ and I was for sure that he was going to tell me I was denied so I said what I know it’s bad I was denied right he said “ I hate to be the bearer of the bad news buuuut you have to get rid of your 2008 Nissan Altima coupe because you were approved and we got you into a new 2021 Nissan today and I started crying because I was so overwhelmed these people cared for me I couldn’t believe it finally someone did what they said they would do for me ! I’m so grateful for this dealership for their trust in me I want to say my outmost thanks to mr Justin who never game up on me mr Bryan and John and everyone that worked hard to get me into my new vehicle i seen a new world and I love my new car ! Never give up and go to southwest Nissan ! They won’t let you down ! More

I want to thank everyone in southwest nissan they really care about their customers. Specially Sarah she was very nice and patient with us. She helped us to find the perfect car for my wife. Thank you Sarah care about their customers. Specially Sarah she was very nice and patient with us. She helped us to find the perfect car for my wife. Thank you Sarah. You are great. More

Tyler and sales manager Matt at the preowned lot went above and beyond to take care of my wife and i on trading in a vehicle and purchasing another. Did not think there was a way but they made it happen. above and beyond to take care of my wife and i on trading in a vehicle and purchasing another. Did not think there was a way but they made it happen. Thanks guys my wife is very happy. Will return for sure! More

Actual salesman was great! He was also very knowledgeable. Every other part of the process is horrible. Finance was not very knowledgeable and was rude, told them multiple times not to contac knowledgeable. Every other part of the process is horrible. Finance was not very knowledgeable and was rude, told them multiple times not to contact my spouse due to her job. Service dept not efficient, had to take car back multiple times for same issue, and they serviced.vehicle with the wrong oil. Also its been six months and we still don't have the registration sticker. I will not purchase another vehicle from them. More

Shame on you Nissan House of Weatherford Texas been lied to all the way around they tried to cushion everything but will not correct it to all the way around they tried to cushion everything but will not correct it More

John Wright and Mike Schumann made me feel like family once again I came in for an oil change and drove off in a new car second time they made my dreams come true Southwest Nissan you are the best once again I came in for an oil change and drove off in a new car second time they made my dreams come true Southwest Nissan you are the best More