SouthWest Nissan

This is not just another "me too" dealership This is not a difficult assignment for me. My entire experience with the folks at Southwest Nissan,Bryan farmer,Harlen Ricks,and Kodee Maples was ver This is not a difficult assignment for me. My entire experience with the folks at Southwest Nissan,Bryan farmer,Harlen Ricks,and Kodee Maples was very pleasant and enjoyable. There was also a gentleman in the service department I worked with, to have mud guards installed on my new truck, he was also top notch. Unfortunately I cannot recall his name. I am 100% satisfied and will recommend these folks with pride and confidence. I know by my personal experience, every function performed by these folks exists, to satisfy the customer. I was astounded! Thank you all very much, my new truck is perfect! Couldn't be happier. More

Excellent service!!! My husband and I had an awesome experience buying our new Nissan Rogue! Bryan Farmer went above and beyond to make sure we got the best deal possible! My husband and I had an awesome experience buying our new Nissan Rogue! Bryan Farmer went above and beyond to make sure we got the best deal possible! We will definitely recommend South West Nissan to all of our friends and family!! More

Perfect saleswoman I recommend southwest nissan to everyone i know that needs a new car! Annmarie Hicks found me the perfect titan that i fell in love with and helped me I recommend southwest nissan to everyone i know that needs a new car! Annmarie Hicks found me the perfect titan that i fell in love with and helped me out getting into it same day. More

Go see AnnMarie! I would give her more stars if I could. AnnMarie is a great saleswoman, I would recommend her to anyone! She is very good at listening to your wants a I would give her more stars if I could. AnnMarie is a great saleswoman, I would recommend her to anyone! She is very good at listening to your wants and needs. She is very personable and not pushy. You will have peace of mind knowing you got a good deal when buying from AnnMarie! More

Amazing staff AnnMarie is so helpful and sweet.. she understands your needs and helps you without the pressure which makes for a great car buying experience. If I e AnnMarie is so helpful and sweet.. she understands your needs and helps you without the pressure which makes for a great car buying experience. If I ever need another car, we know where we will be going! More

It was AMAZING I surprised my husband with a Titan and Bryan was so helpful making it special for us. He had the truck ready with a bow on it and people to record my I surprised my husband with a Titan and Bryan was so helpful making it special for us. He had the truck ready with a bow on it and people to record my husbands reaction. Bryan searched everywhere to be sure I could see all my options. The process was painless, I was out of there so quick and easy. The finance department was flawless and I would send everyone I know to Southwest Nissan, the people are seriously phenomenal at their jobs. Thank you so much Southwest Nissan!! More

Will be a Returning customer Hate the new cars process, but Bryan Farmers and Southwest Nissan made the experience quick, easy and painless. I drove over an hour and would do so a Hate the new cars process, but Bryan Farmers and Southwest Nissan made the experience quick, easy and painless. I drove over an hour and would do so again-Highly recommend! Thank you! More

After sales process, it went downhill from there. Part of what makes a great dealership is receiving the full spectrum of service from the minute you call to talk with someone to the time you drive of Part of what makes a great dealership is receiving the full spectrum of service from the minute you call to talk with someone to the time you drive off the lot with your new car. I did not receive that from Southwest Nissan. I will admit that the sales process was going very well early on...I called on a Monday morning shortly after 8 AM, someone answered and confirmed the car I was interested in was still on the lot. They texted pictures of the car to me to confirm it was there. I texted back letting them know I was about 30 minutes out and on my way. They had the car waiting for me at the front when I got there. The sales person I could tell was new and inexperienced, and being a seasoned sales person myself, I was fine with letting her go through her sales process...even though I was already very knowledgeable about the car and new a lot about the features. Test drive went great and loved the car. Next step was getting my trade-in appraised. This process took longer than I had experienced elsewhere...they had to drive my trade-in across the street to their Pre-owned lot and let their pre-owned manager assess the car. Next step was to discuss terms and close deal...got that done fairly easily...next step was to discuss financing with finance person. This is where the ball got dropped...my sales person said she would get the car cleaned out and detailed while I was getting paperwork done. The car I bought was a dealer demo...so the sales manager had been driving it and it was slightly dirty on the inside and outside and the salesperson said she would get it "detailed". I had already pointed out to her during the test drive where the car was dirty on the inside and outside. After getting done with the financing paperwork, I went to go check on the car since they said it was ready for me. I looked at it and they had not touched it!! No detailing, no cleaning the inside...nothing. I was very upset. I demanded that they get the car cleaned out and detailed, since I just bought a NEW car, and I wanted to take it home to my wife in that condition...it was my wife's car. The sales person made excuses that the detail team is hard to work with and get them to do anything....really!! I was hoping to leave the dealership at 2 PM...2 hours later after 4 PM they finally had the car ready for me. The sales manager and general manager both apologized to me for the delay. Southwest Nissan...please take this feedback as a learning experience...you are not done providing excellent customer service until I drive off the lot...not after I sign the dotted line. More

Love my new Maxima! Everyone was so helpful and just as excited as I was to be making my new purchase! Incredible staff and excellent customer service! I definitely recom Everyone was so helpful and just as excited as I was to be making my new purchase! Incredible staff and excellent customer service! I definitely recommend looking for your next car there! More

Southwest Nissan is my best Southwest Nissan made everthing easy for me. Price was perfect. As a Nissan lover, I am gonna hit the roads again. Thank you so much. Southwest Nissan made everthing easy for me. Price was perfect. As a Nissan lover, I am gonna hit the roads again. Thank you so much. More