SouthWest Ford Weatherford

Terrible customer service and service department This is my 4th time to this dealership. The first time was for a purchase. They had no intentions of working with me on price, so I found another vehi This is my 4th time to this dealership. The first time was for a purchase. They had no intentions of working with me on price, so I found another vehicle at a different dealership that was willing to work with me. However that place is too far from home for service. So I went to Southwest for some service items. Each time I have been more disappointed with the last. The place is disorganized! No one seems to ever know what is going on - who is your service agent, what are you here for, where is your vehicle?!? On one occasion, they promised me a loaner but when I got there they didn’t have one for me. So I had to reschedule. I sent in my car for some work on the air vents in the back, and they half way did the job by fixing the vents in the second row but not the third. So I had to go back again. The agents make me feel like I’m inconveniencing them instead of them being there to service my car. This last time, they had my car for a week with zero communication! I had to call and leave a message twice before I could get any information on what was going on. To top off everything, when you get the car back they don’t even bother to run it through a quick wash. How hard is that?? I will not be going back to this dealership or service department and would not recommend them to anyone! More

Great job in taking care of business Everything went well didn't take long to finish the sale. Sales person was very friendly and knew everything about the pickup I was buying. Everything went well didn't take long to finish the sale. Sales person was very friendly and knew everything about the pickup I was buying. More

Great experience and left very satisfied The sales person was very friendly and help me with my need and took the time to show us different vehicles to help us stay in our budget The sales person was very friendly and help me with my need and took the time to show us different vehicles to help us stay in our budget More

The best ever thank the world of scott and evil canival The dealership is awesome I left for about 4 years and went to Duramax and I came back and the only reason I would have came back because I love I lov The dealership is awesome I left for about 4 years and went to Duramax and I came back and the only reason I would have came back because I love I love for words and the service and sales people are the best ever believe me I'm 65 years old . I've been at a lot of dealerships and I tell you Southwest Ford is very very hard to beat an experience I've had with Finance the salesman Scott as I call him Evel Knievel and the general manager Scott in the sales that Finance man was awesome he had only been there 8 months and his attitude towards customers in the service was Far hard to beat so it was the same tell Evel Knievel Scott that is very blessed to have me as a customer and again my name is Dennis Jones and I will have the hugest truck in Parker County you will see me coming baby sincerely mr. Jones glass man and thanks for the brownie fresh out of was made fresh they gave me a brownie message says for excited to 10 employees to More

Absolutely amazing!!!!!!! Extremely happy This was the greatest dealership I have ever been to. Never have I been treated with so much respect. This team went did there absolute best to make s This was the greatest dealership I have ever been to. Never have I been treated with so much respect. This team went did there absolute best to make sure I got the best deal possible. I will diffently recommend and return. More

A breeze from walking in the door picking a truck! Walked in told salesman what we were looking for, went for a test drive, then bought it! Easy, easy!!! We love our 2019 F150 4x4 truck. It has everyth Walked in told salesman what we were looking for, went for a test drive, then bought it! Easy, easy!!! We love our 2019 F150 4x4 truck. It has everything we have been wanting! More

Oil change Came in for the first oil change for my 2019 f250 Went in at time as promised and came out within and hour. Friendly service Came in for the first oil change for my 2019 f250 Went in at time as promised and came out within and hour. Friendly service More

Recall issue I was very pleased with my experience. I had 2 recalls on my car and Chris Banks took care of everything. Warren the shuttle driver drove me home an I was very pleased with my experience. I had 2 recalls on my car and Chris Banks took care of everything. Warren the shuttle driver drove me home and picked me up the next morning. I highly recommend Southwest Ford. More

Take Job Made Appt stating I needed rear brakes replaced... not checked. Get to Appt and 1 hr later WS told the had to go get pads. I was shocked a Ford dealer Made Appt stating I needed rear brakes replaced... not checked. Get to Appt and 1 hr later WS told the had to go get pads. I was shocked a Ford dealer did not have these in stock. 2 1-2 hrs later a NAPA van shows up with my brake pads. Took 4 hrs with Ana Appt to to a 2 hr job. Service advisor was polite but claimed Was not aware of the time frame getting pads. Always had good service but this was not one of them. More

Outstanding Service and Integrity I spotted an Infiniti QX 80 that had low miles and looked to be in good shape on the Southwest Ford website. I immediately scheduled an appointment a I spotted an Infiniti QX 80 that had low miles and looked to be in good shape on the Southwest Ford website. I immediately scheduled an appointment and met with Devin and Hunter in the used car section. They were warm and friendly. They were not pushy and were mostly interested in providing a vehicle that met my needs. Without much haggling, we made a deal on a vehicle. The deal required them to replace the windshield and tires. I was concerned that I might end up with a type of tire that was not of the highest quality. They told me that they would have to research the cost of a new windshield and how to economically get this done with rain sensing glass. I was a little concerned. Incredibly, they put new top of the line $1000 Michelin tires on the vehicle and replaced the windshield at a cost of $1600. I was very surprised at their willingness to exceed my expectations and never once did they try to renegotiate the deal. Great integrity and customer service not common in the car business. I will do business with them again!! More