SouthWest Ford Weatherford

Great employee that checked me in and out The reason why I still use y’all is because of the convenience logistics wise, and the staff that checks me in and out they are outstanding. The bigg The reason why I still use y’all is because of the convenience logistics wise, and the staff that checks me in and out they are outstanding. The biggest problem is that you don’t provide loaner vehicles and being a business owner I would be willing to pay a little extra for that additional service. We use Sewell in FTW for all our other vehicles because of that reason More

Quick oil change and tire rotation No appointment needed and I was in and out in 45 minutes or so. I hardly had time to read the headlines on the news. No appointment needed and I was in and out in 45 minutes or so. I hardly had time to read the headlines on the news. More

This was a recheck I was reevaluating since my last visit was horrible! Today's visit was good! Last time I stayed for 2 1/2 hrs. for the oil/ tire rotation package, whi I was reevaluating since my last visit was horrible! Today's visit was good! Last time I stayed for 2 1/2 hrs. for the oil/ tire rotation package, which I took my car and left before they could clean the inside! I did not stay today but my advisor, Landen was professional. Called me with information regarding my car and called when it was completed. Great customer service today! More

Got it done Got my car serviced for a recall in the amount of time my service advisor told me. Colton was a huge help and informed me if other recalls on my car. Got my car serviced for a recall in the amount of time my service advisor told me. Colton was a huge help and informed me if other recalls on my car. My only complaint would be waiting 30 minutes for my car to get brought out. Other than that service was great. More

Ford 150 Southwest Ford made the purchase of my new truck very easy and enjoyable. Dub found a vehicle that suited my needs and the finance group got a good r Southwest Ford made the purchase of my new truck very easy and enjoyable. Dub found a vehicle that suited my needs and the finance group got a good rate for the time period I wanted. More

No help though service After going to SW Ford for many of years, I’ve decided to leave a review. Service department is sub-par. When you pull in their service drive, you mig After going to SW Ford for many of years, I’ve decided to leave a review. Service department is sub-par. When you pull in their service drive, you might as well walk in and FIND someone to help you, or you’ll be standing waiting for quite a while. I use to always go straight to Charlie Mann, but it seems he isn’t there anymore and not a soul in the service department has a clue what their doing. The only reason I go is their prices, but I’ve come to the realization that I’d rather spend the extra $10 to have quick, polite service down the street that won’t take 2 hours for an oil change... More

No service after sale Purchased a New 450 KR super communicative until they had the sale. Had issues with the truck talked to the service guy they needed the tuck back. I t Purchased a New 450 KR super communicative until they had the sale. Had issues with the truck talked to the service guy they needed the tuck back. I told them I had to have back the next day since they were only measuring to see why the 5th wheel did nit fit. Service said no problem they should have back same day. the following day still had not heard back so 1 hr before they closed I started calling no one knew anything about the truck since he was not at work that day. had to go there find truck. Then a month goes by no contact. kept calling leaving messages no response. finally got someone to answer the phone and they started to track the people who knew after another 2 weeks nothing had to call that same person and push them more. Finally after 3 months they figured out the problem and it got fixed. During the process discovered the inverter did not work so when I dropped it off asked them to take care of it then. When I picked up the truck the inverter still did not work. Pointed it out while I was there they took it back and checked it out. Brought the truck back to me did not fix anything said it was working I tried to show them they just said oh well it works. 5 minutes after I left the tech tried the same thing in a different truck and well they called me to say they messed up there is a problem and would need the truck back to fix it. I called an left a message the next day to see if I could drop it off while I had time. Did not get a call back for another week still have the same issue. More

2019 Expedition Favi did a good job staying in communication during the entire process. She was very helpful and made it a quick process when we came into town to pic Favi did a good job staying in communication during the entire process. She was very helpful and made it a quick process when we came into town to pick up the car. More

outstanding service Chris Brock service manger has been outstanding in helping w the issues w our vechike not only is he professional -he’s friendly and treats all his cu Chris Brock service manger has been outstanding in helping w the issues w our vechike not only is he professional -he’s friendly and treats all his customers like they are the only one he has even if they aren’t the only one he has been patient and has had to deal w Ford cooperate and has exceptional customer service - on and off the phone More