South Shore Hyundai - Service Center

Brought my car in for service for a similar issue twice in 5 month period. South Shore didn't look at my car for 4 days while stringing me along and passing the buck to other team members. When picking u in 5 month period. South Shore didn't look at my car for 4 days while stringing me along and passing the buck to other team members. When picking up my loaner car I was made fun of by Dina, one of the service advisors. It was a rather odd and embarrassing situation. For a older woman to act like a child towards a customer is pretty ridiculous. I would say this is one of the worst places of business I have ever encountered. More

Isiah was helpful and knew what was needed Fast and friendly service . Would come back friendly service . Would come back More

Service department provided nice follow up as to job completion. Parts could do a better job of notifying parts arrival and initiate service schedule. completion. Parts could do a better job of notifying parts arrival and initiate service schedule. More

The service department was excellent, I was helped by Dina who was just super! I recommend them to anyone. Dina who was just super! I recommend them to anyone. More

Building is under renovation and the service is being done at the Toyota dealership next door. There are currently no bathrooms on the premises and the Portasan is out of service with a sign to go to the done at the Toyota dealership next door. There are currently no bathrooms on the premises and the Portasan is out of service with a sign to go to the Toyota dealer to use the Bathroom. A simple antitheft software upgrade that takes 30 minutes will take minimum 2 hours at this dealership. The lack of attention to the customer is truly amazing. The service writers outnumber the mechanics at the dealership at this point while they restaff. Bring your car for service and for sure the sales force will be spot on to upsell to a new car faster than service can do a software upgrade. More

This is the 1st time I went to a dealership for service and felt that I was understood and the person was compassionate. I got this Outstanding Service from the Service Manager Monae! Thank you. and felt that I was understood and the person was compassionate. I got this Outstanding Service from the Service Manager Monae! Thank you. More

Came in for open recalls on 2012 Tuscon. Service was professional, timely. THANKS DINA SANTOS-RAPANA! You are friendly, informative, patient, and awesome! Service was professional, timely. THANKS DINA SANTOS-RAPANA! You are friendly, informative, patient, and awesome! More

Sales people just want to close the deal. The Service Dept is the WORST. No appointments available for months, no loaner cars, they always want to keep your car the entire day - with no loane The Service Dept is the WORST. No appointments available for months, no loaner cars, they always want to keep your car the entire day - with no loaner??!! They took 4 hours once for a basic oil change. Sadly with a lease you have no choice. If you BUY the car there, service it somewhere else. More

I bought my car here and serviced it here for 4 1/2 yrs. Now it has a warranted service issue: it will not accelerate even with the gas pedal fully depressed and the engine light is on. The service departme Now it has a warranted service issue: it will not accelerate even with the gas pedal fully depressed and the engine light is on. The service department says they have no loaner car for me. They also have not provided any estimate of when the work will be done. The do not answer their phone or return calls. Avoid this dealership. More

I want to share a review of my most recent experience at South Shore Hyundai. I took my car in for servicing. Not a big deal. You drive in, give your keys to someone in the garage area and head to th South Shore Hyundai. I took my car in for servicing. Not a big deal. You drive in, give your keys to someone in the garage area and head to the waiting room. In my case, the wait is the big deal because although I am retired, my wife is quite ill. So my time is very limited. Damion at South Shore Hyundai was so helpful in moving my car through and getting me out in record time. His kindness is very appreciated. Robert F. More