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South Shore Hyundai

Valley Stream, NY

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4.3
1,251 Reviews
South Shore Hyundai, formerly Hyundai of Valley Stream, is now under new ownership, in a BRAND NEW location in the Green Acres Mall. Let us introduce you to our new staff, show you some of our special vehicle offers, and take you through our complete line of new and pre-owned inventory. We can help you find exactly what you are looking for. Come check out our New Super Store! We know your time is valuable so visit us online before stopping in. We are sure you will find our website is a fast and convenient way to research and find a vehicle that's right for you.
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360 West Sunrise Highway

Valley Stream, NY

11581

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March 31, 2012

We pick up my son's car to drive it and we heard a buzzing nose from under the dashboard and on the break paddle. We drove it back to the dealership . They called the next day they said they had to re More

by Mike Sr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Al and the used car manager
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Apr 24, 2012 -

South Shore Hyundai responded

Mr. Michael Celeste: Once more, we apologize for the inconvenience and the unfortunate circumstance you and your son went through. We did originally offer to repair the vehicle for you at absolutely no additional charge considering the 2002 Buick Century you purchased was still in fact under the New York State Lemon Law. However, you chose to bring the vehicle to your own local mechanic because our service department in Valley Stream was much too far for you to travel from Bellmore home. You brought the 2002 Buick Century to your repairman who then convinced you that our service department never repaired a "preexisting problem" and charged you at his own rate. So at the end of your sojourn at your local repair shop, you were out $305.00 and wanted South Shore Hyundai to absorb the ante. Established as a new business in our humble community, we demonstrated to do the right thing and out of good will we reimbursed you for half of the amount. You did received the check which you gladly accepted and posted to you account two days after we mailed it. I was under the impression that this matter was handled appropriately; I assumed by you depositing our check was a sign of truce considering I never heard back from you. Unfortunately, this is all we are able to do to rectify it at this point. I apologize that we were unable to appease you, but I hope that you realize that the resolution we offered was more than fair. Sincerely, Morgan Buonaiuto Business Development Manager South Shore Hyundai 599 West Merrick Road Valley Stream, NY 11580 (516) 561-8770 | Dealership

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