South Shore Chrysler Dodge Jeep Ram

Stay away. Fake google reviews. Look at their reviews on cars.com or cargurus. I've purchased a lot of vehicles from various dealerships nationwide and this dea Fake google reviews. Look at their reviews on cars.com or cargurus. I've purchased a lot of vehicles from various dealerships nationwide and this dealership has by far the worst customer service.Do not bother to waste your time. You will literally waste it. They are selling a vehicle, I am in the market to buy yet somehow it is impossible to make a purchase. I inquired last week on a Wednesday and it is now Monday with no response. Good luck getting past the one and only lady who answers the phones there. She will literally hang up on you and state that you are complaining by simply asking for detailed information on a vehicle. More

Dealership is a waste of time! Like all reviews I experienced the same service. Almost 4 days for an approval. Finally see the deal on paper and almost $8,000 in fees. Dealership i Like all reviews I experienced the same service. Almost 4 days for an approval. Finally see the deal on paper and almost $8,000 in fees. Dealership is being ran like a mom and pop dealership. Stay away, far away. More

DO NOT BUY A VEHICLE FROM THIS DEALERSHIP. PLEASE READ BEFORE PURCHASING. I normally don’t post long reviews, but what I experienced at South Shore Chrysler Jeep Dodge Ram needs to be share PLEASE READ BEFORE PURCHASING. I normally don’t post long reviews, but what I experienced at South Shore Chrysler Jeep Dodge Ram needs to be shared so others don’t go through the same nightmare. My husband and I purchased a 2024 Jeep Grand Cherokee L from this dealership on January 6–7, 2025. We test-drove a silver model, but the dealership convinced us to switch to a Gray one at the last minute, telling us the only difference was the color. We trusted them and never test-drove the Gray vehicle because the sale went until almost 1 AM and we couldn’t properly inspect it in the dark. For months, everything seemed fine—especially because the dealership gave us a clean CarFax report, and we pulled another clean CarFax ourselves. No accidents, no damage reported. We believed we bought a new, undamaged vehicle. Everything changed on August 30, 2025, when we brought the Jeep to a professional body shop for a small scrape. The technician immediately refused to touch the vehicle because he found major hidden body work that clearly existed long before we ever owned it. This included: Aftermarket hood instead of factory Missing emissions and A/C labels under the hood Tampered, old screws holding the hood components Uneven hood gaps and misalignment Repainted and blended right front fender Paint bubbles (chemical reaction from prior repaint) Signs of structural adjustment The shop literally said, “Take this back to the dealer. This was repaired before you got it.” We returned to South Shore and even one of their own employees confirmed the hood, screws, paint, and labels did NOT match factory condition after comparing our Jeep to others on the lot. And here’s the worst part: 🚨 The dealership first agreed to repair the vehicle… …then backed out after we signed their repair agreement. They claimed we “threatened” them—completely false—and refused to honor what they promised. They would not even include the fact that they themselves replaced the fog light two weeks after purchase because it was installed incorrectly. 🚨 Stellantis corporate also made promises A Stellantis representative said they would reimburse us for a rental and give us an extended warranty. Then he simply stopped responding to calls, emails, and voicemails. 🚨 The dealership is now trying to blame the mileage This makes zero sense. The mileage only proves we’ve been driving the vehicle daily and did NOT have time to perform major, secret body repairs. We have had NO accidents whatsoever. --- ❗ Bottom line: We were sold a vehicle with undisclosed prior damage, disguised as “new,” supported by a clean CarFax. The dealer then stalled, deflected, made false statements, and refused to fix the problem they acknowledged. This experience has been stressful, misleading, and completely unacceptable. If you value honesty, transparency, and safety when buying a vehicle— GO ELSEWHERE. More

Worst dealership ever. They advertise a price to get you in the door, try to add extra fees and jack the price up 21k. Don’t waste your time, these guys are just dishonest They advertise a price to get you in the door, try to add extra fees and jack the price up 21k. Don’t waste your time, these guys are just dishonest crooks. Stay far away from this dealership, they should be ashamed of themselves. I really hope people don’t actually fall for their games, they like sitting on inventory for 4+ months and not selling and making some money. Quite ridiculous not sure how they’ve managed to stay in business but with the recent reviews looks like they won’t be for much longer, maybe it has to do with the lawsuit against the owner. Can’t show a profit More

I was promised for three days straight that they could get me into a new car with no money down. Every time I came in or spoke with them, they reassured me that the deal would happen - but instead, all th get me into a new car with no money down. Every time I came in or spoke with them, they reassured me that the deal would happen - but instead, all they did was keep running my credit over and over again and feeding me empty promises. Nothing ever got done. It's extremely disappointing to be misled like that and have my credit impacted for no reason. If you value your time and your credit score, be careful before trusting their word. More

Most of the reviews here seem to be about slow service or rude staff. My case is more serious. I purchased a 2023 Ram Promaster from this dealership on August 2nd. They took my registration and tax fees a rude staff. My case is more serious. I purchased a 2023 Ram Promaster from this dealership on August 2nd. They took my registration and tax fees and kept telling me that my plate was “processing with MVC” and that “the delay was caused by DMV.” Before my temporary plate expired, I called three times. Every time, I was told that the manager was not available and that I would get a call back, which never happened. I drove there in person and the manager promised it would be done “within one week.” That promise was never kept and no one apologized even once. Two months after purchase, they suddenly asked me for my corporation code, saying New Jersey requires it for commercial registration. That should have been asked on day one, not after two months of delay. I personally called NJ MVC myself. They confirmed that **there is NO record of any registration or title submission under my VIN, my company, or my corporation code.** That means the dealer never actually submitted anything, but they kept blaming the DMV and their tag service. This is beyond poor service — this is negligence and deception. Because of this, I still do not have my permanent plate, and I am at risk of losing a major commercial contract that I spent months preparing. This delay has caused direct financial harm to my business. If you are a commercial buyer or rely on your vehicle for your work, please read this before trusting their word. I have already filed a formal complaint with BBB and will escalate this to DMV Dealer Investigation and the Attorney General if this is not resolved immediately. More

Deceptive sales practices. Bait and switch tactics. In the process of drafting a letter to NYS attorney general. Bait and switch tactics. In the process of drafting a letter to NYS attorney general. More

I wish I didn’t even have to click a star because this was the worst experience going to this dealership ,it doesn’t even deserve a star. It deserves 0 stars . I was there for hours upon hours (1015am - 5 was the worst experience going to this dealership ,it doesn’t even deserve a star. It deserves 0 stars . I was there for hours upon hours (1015am - 530 pm). The sales person couldn’t even answer my questions that I had about the 2 vehicles I was looking at . If you’re a salesperson you should know the answers that customers are asking about the cars you are trying to sell. Then They kept asking me for all this paperwork that I didn’t have on me because when I made the appointment no one told me what I should bring with me. If you know that I had an appointment why wouldn’t you tell that customer what they should bring with them.. Then the sales persons kept getting up from sitting with me saying she had to go help this customer then that customer . Then They wanted to take my plates off my car and put them on one of the cars I was looking at without even telling me what the monthly payments were going to be.. They kept my registration and when I called to pick it up the next day they didn’t know where it was because the salesperson was off and they said they were going to email the sales person to find out where it was and were going to call back and never called back. Then when i finally heard back from the salesperson person around 3 -315pm and they said for me to come back and get it when it takes me 1 hr and 15 min to get there and they close at 4, I said can you overnight it to me because I needed it , she told me to remind her the next day which was today to overnight it so I texted her this morning and she said she’s not overnighting it.. horrible experience, horrible customer service I would NEVER RECOMMEND this dealership to anyone ever and if someone said they were going to that dealership I would TELL THEM NOT TO GO THERE!! More

Terrible experience. After driving over an hour to test drive a car. The vehicle wasn't available and it was never communicated until I arrived at the dealership even tho After driving over an hour to test drive a car. The vehicle wasn't available and it was never communicated until I arrived at the dealership even though I was told on the phone they would prep the car. This dealership should be embarrassed on how bad all these reviews are. DO NOT WASTE YOUR TIME! More