South Pointe Honda

AFTER you purchase, the customer service fails Everything was great during the purchase process, besides the financial guy telling me you can't buy Honda Care after the sale. Please look up Saccuc Everything was great during the purchase process, besides the financial guy telling me you can't buy Honda Care after the sale. Please look up Saccucci Honda Care on a search engine to get it dirt cheap, any point before your factory warranty expires. Of course it was great at first, they didn't have my money yet! Down the line I had a problem, a dealer accessory (something the dealership had put on the car, it was not done at the factory) failed, and looked awful. After speaking with two people that gave me the wrong information and told me to go to the dealer, I arrived at the dealer and had to speak to two more people in two different departments until they figured out who I needed to speak to. They finally decided, after 4 or 5 people, that I had to speak with someone in sales, and I did. , after the salesman, Charlie Shore, inspected the car. I returned a week later, and dropped off my car. I was told it would take 3-4 hours to complete the "repair". I returned 5 hours later and my car was not at the dealer(it had to be driven somewhere else, the dealer could not or would not provide a place for the third party to do the repair at the dealership, when though it requires little work area to complete) and not finished. The third party proceded to drive my car to their business and using my Toll pass, and I was never informed of this or offered a refund, I only found out after reviewing my dash cam footage. I had to wait at the dealership for over two more hours. When the car finally returned, I found out the repair had only been partially completed. When I asked the salesman why, he said that part of the car was fine. When I showed him it wasn't, he then said he told them to do it. I then noticed one tire has curb rash, but luckily not the wheel. The third party claimed it was "construction dust", let only one tire had it. Then the salesman said "YOU AREN'T GONNA NITPICK ME BUDDY, I BENT OVER BACKWARD FOR YOU". Please explain how a warranty repair is bending over backwards for someone? I then reviewed the dash cam footage, and was shocked. The drive there showed NO construction to account for the "dust", and on the way back what I saw was concerning, at one point my dash cam was knocked or hit, and seconds later lost power. The dash cam did not regain power until one block from the dealership, and was miraculously in its normal position, while the car was parked next to a curb. I would now like to mention that I was originally told the car was on its way back around 4PM, yet it did not arrived until 4:55 PM, despite only being roughly 15-20 minutes away. The dash cam footage that exists for the drive back shows little to no traffic. The dealership then told me that they would have the my car fixed again. I told them I didn't what the third party touching my car again, two failed tries is enough. I told them I wanted a third party I have previously used to do it, and they said they would pay. More

Worth the drive South Pointe Honda was on the very edge of the range I was willing to go to buy a new vehicle, but when my local dealers were unwilling or unable to c South Pointe Honda was on the very edge of the range I was willing to go to buy a new vehicle, but when my local dealers were unwilling or unable to come down on price, South Pointe was already cheaper than they were. Now, I'd heard terrible things about the tricks car dealers try to pull, particularly on a first time buyer, so I was cautious. But Steve was great to work with and he let me know exactly what to expect. He let me know the doc fees up front, and when he said there weren't any other charges outside of it and the price of the car, he was right. We'd only communicated through email, but he'd set things up so that when I got there they would have my price quote, even if he was out of the office. And when we got there, everyone was friendly without being uncomfortably friendly. I think it's worth mentioning that while they did offer add-ons and additional warranty, nobody was pushy about it and there wasn't a whole lot of song and dance to go through. Kenneth took me on my test drive. He was professional but genial, and did a great job of showing me the ins and outs of the vehicle; he pointed out features that I didn't even know it had, and I'd test driven this model before! Bottom line: If anyone's looking for a nice Honda and a no-hassle car-buying experience, I'd strongly recommend giving South Pointe a shot. More

Helpful and honest! Eric was very good to work with told me what he knew about the car and was willing to help track down more history about it. They were willing to stay Eric was very good to work with told me what he knew about the car and was willing to help track down more history about it. They were willing to stay after hours to finalize the sale and has kept in contact with me. More

Good experience Good rapport with customer. Knowledgeable about new features of automobile. Answered all questions. After sale, called to see if I had any question Good rapport with customer. Knowledgeable about new features of automobile. Answered all questions. After sale, called to see if I had any questions. Offered to go over any of the features that I didn't understand. Would recommend this dealership to family and friends. More

Josh McNeil Was Awsome Today when I went to South Pointe Honda I was looking to buy a used car. Josh McNeil showed up and was very kind. When he informed me of the special d Today when I went to South Pointe Honda I was looking to buy a used car. Josh McNeil showed up and was very kind. When he informed me of the special deal that was only happening on this weekend that I did not know existed. When I was test driving the Honda Civic he explained everything the car can do and had the car do what he said it could do so you know what you are buying into. He answered every question I had and never interrupted at all. He knows a lot about customer services and treats the customer more as a person instead of just trying to make the sell. He even cleaned the car after I bought it and I’m pretty sure he didn’t have to do that but he did it anyway. Saved me a lot to do and if I ever have to buy another car I am only going to go throw Josh McNeil. If Josh McNeil is not there when I go to shop for a car then I will come back when he is working. More

Is this the "service department?" I'm trying to figure out why they call it a service department. We were notified by mail and phone that our 2006 Honda Accord required 3 recall re I'm trying to figure out why they call it a service department. We were notified by mail and phone that our 2006 Honda Accord required 3 recall repairs. Through the Honda Service line, we were referred to South Pointe Honda. On 1/13, we scheduled an appointment for Saturday, 1/16. We were provided an estimated time to repair of 2.5-3 hours. On Saturday, we dropped off car at 7am. [Filled out form with contact info and noted Scheduled Recall] We called around noon for update and was advised they'd call back in an hour. No returned call. We called again while driving to dealership assuming repairs would have been done. [Vehicle left at dealership 8 hours at this point] NO APOLOGIES, only an offer to have it done in ANOTHER 4 hours. We have spoken with Honda again today and have scheduled the work at Don Carlton Honda. I do not have the name of the woman we spoke to around noon. I didn't take note of the service manager when we picked up the car. The only name we have is Randall Strawn from the email/service reminder. More

Value for money They are very good used car dealers of all make . Sales representatives are very friendly. Will spend enough time with customer by answering all quest They are very good used car dealers of all make . Sales representatives are very friendly. Will spend enough time with customer by answering all questions. The car sold here is worth for money. I travelled 200.miles from.my city to get a car from them. It worth it More

helpful and speedy! Erik was extremely helpful and professional throughout my car purchasing experience. I felt that he truly cared about his customer's satisfaction and Erik was extremely helpful and professional throughout my car purchasing experience. I felt that he truly cared about his customer's satisfaction and well-being. More

No pressure, great price Just hours before close on a Saturday but no problem. Gave me the time I needed, no pressure but willing to accommodate. Even went the extra mile w Just hours before close on a Saturday but no problem. Gave me the time I needed, no pressure but willing to accommodate. Even went the extra mile with tool in hand to help me get a sentimental but inexpensive gift I had left in my trade in after I had already left (doors were being locked). When I came back with my new car a week later for window tinting Roy had the loaner car running and warm (19 degrees outside) for me to go on to work. Great job!! More

eric in the used sales dept was extremely helpful Eric the used car sales person was super helpful..i was looking for a used car for my daughter to replace the car that was totaled in an accident ...s Eric the used car sales person was super helpful..i was looking for a used car for my daughter to replace the car that was totaled in an accident ...super easy to work with ..never pushy ..very helpful...i will go back an have erik help me anytime i am in need of a car.. More