South Pointe Chrysler Jeep Dodge

Bought brand new 2016 Jeep Cherokee I bought a brand new 2016 Jeep Cherokee about a week ago, Sunday on our way to church it started making a noise and jerked when you accelerated after I bought a brand new 2016 Jeep Cherokee about a week ago, Sunday on our way to church it started making a noise and jerked when you accelerated after you stopped at a stop light or stop sign. Made an appointment for 10:30 the next morning, took it in and they gave us a loaner vehicle which was nice but completely shocked that we are already having problems with a brand new vehicle. They called the next day to let us know that the gears were installed incorrectly and that the parts were completely destroyed and were shocked that it ran as far as it did. They are ordering new parts and have to rebuild the back end of the Jeep. I will not get it back till next week. Keep in mind this is a brand new vehicle and I understand that mistakes happen but not a good first experience. I placed 3 calls today to a Justin F. and left him a detailed voicemail about what I am dealing with and how upset I am. He never returned my phone calls. So not only a bad first impression on the quality of the vehicle I am also disappointed in the fact that the sales manager cannot even return a customers phone call! Definitely will tell all my friends and family to never use them! More

Best buying experience ever By far the best car-buying experience I have ever had! Nathan Lovell is truly 100% customer-focused and made sure I found exactly what I wanted. He ha By far the best car-buying experience I have ever had! Nathan Lovell is truly 100% customer-focused and made sure I found exactly what I wanted. He had excellent knowledge of the vehicles and was patient with questions and willing to do whatever he could to help. Everyone I met at South Pointe, from salesperson Nathan to the sales manager, Jim Niessen to the finance people are just top notch! So personable and made me feel comfortable with absolutely no pressure. Thanks!! More

Worst place ever to get maintenance work done I scheduled my 2015 ram 1500 last week. I dropped my truck off sunday night it was scheduled for monday morning. My truck didnt make it into the shop I scheduled my 2015 ram 1500 last week. I dropped my truck off sunday night it was scheduled for monday morning. My truck didnt make it into the shop till Wednesday afternoon for back up camera and a oil change. My truck has 32000 miles on it and i have the platinum warranty on it and they said it wasnt under warranty because it looked like the wires were pulled out so i paid 305.00 to get it fixed and when i inspected it after they just put it in and left it hanging didnt zip tie it back in and they didnt do my oil change so now i have to take it back to get that done. This is the worst service i have ever had expecially when u pay almost 40000 dollars on a brand new truck. I will be taking my vehicle to a different dealer from now on and ill never buy a dodge vehicle from southpoint again More

Will never use again I've done my last business with South Pointe Chrysler. I had a bad experience with their service before, when they didn't start my car service until I I've done my last business with South Pointe Chrysler. I had a bad experience with their service before, when they didn't start my car service until I got there at the promised time. I stayed another hour and a half for the car. This time I had the car towed in on Monday morning. I told the service guy that it was the alternator. They finally looked at it on Wednesday and said the alternator is good, but needs a new battery. My wife told them that it is the alternator. It was obvious from what was happening. They called back to say it IS the alternator. It's now Thursday and still no word, except that they're "getting the part". Four days for an alternator? Really? I'll never take another car to them. In fact, I'll never buy another Chrysler product. I'm done with that company. Ever since the 1980s, they have scammed the public and I'm out of patience. More

Sales rep cussed at me over text message when he didn't get what he wanted. I will never do business with Chrysler or any South Pointe Dealership. when he didn't get what he wanted. I will never do business with Chrysler or any South Pointe Dealership. More

Oil change Came in for my oil change like I regularly do at south pointe cjd, all good and friendly staff, would recommend to friends and family Came in for my oil change like I regularly do at south pointe cjd, all good and friendly staff, would recommend to friends and family More

Great Sales Professional Britt Parnell I searched for a good deal on a New Chrysler 300C for several weeks online with several dealerships. Online pricing and selections were limited but I I searched for a good deal on a New Chrysler 300C for several weeks online with several dealerships. Online pricing and selections were limited but I kept coming back to the one I purchased at South Pointe Chrysler. I had previously purchased three other Chrysler 300's in the past from three different Chrysler dealers. The service I received from South Pointe was the best experience I've ever had with a vehicle purchase in 40 years. Bill Parnell went out of his way to work with me on the purchase of this vehicle over the phone, thru email and text as I live about 130 miles from his location. On the day my wife and I went to make the deal, Bill had all the information and paperwork prepared for us. They gave me a fair price on both of my trade-ins along with factory and dealer discounts that made the final purchase price better than what I was expecting. I've not had the opportunity to visit their service department as yet but I expect that will also be a pleasant ordeal. I'm a South Pointe Chrysler Jeep Dodge fan now! More

Very happy with buying experience. My salesman was Adam in new car sales. Adam was quick with email communication and returned calls quickly. Jim worked tirelessly with used cars to get My salesman was Adam in new car sales. Adam was quick with email communication and returned calls quickly. Jim worked tirelessly with used cars to get me a solid offer on my trade and worked within a few hundred dollars of what I needed. Michael in finance got me a better rate than what my current credit union was going to do and got my payment lower. Overall, a great and positive experience. More

Made excellent deal over the phone! After shopping for the car I knew exactly what I wanted. After driving an hour and receiving the bait-and-switch from Seth Wadley, I found a car exac After shopping for the car I knew exactly what I wanted. After driving an hour and receiving the bait-and-switch from Seth Wadley, I found a car exactly like it at South Pointe in Tulsa. It is a 2 hour drive for me so I called them and they made me an excellent deal over the phone! No other dealers would even give me a price over the phone. Once the deal was made we drove the 2 hours and the car was detailed and ready to go. The deal was fast and easy and we saved about $7000 off the new price of the Jeep Grand Cherokee! I will definitely be going back and recommending this dealership. More

Liars These people lie on the cars prices. They announce a jeep for $34 and they said was a mistake now is $56k False advertising ! and the vehicle still on internet for the same price.scam,sc They announce a jeep for $34 and they said was a mistake now is $56k False advertising ! and the vehicle still on internet for the same price.scam,scam,scam. More