South Pointe Chevrolet

Be wary of service get a second opinion if in doubt First time I took my truck there it went ok. My truck wouldn't start and they found out it was a wire that was chewed on by a rodent. Last time I took First time I took my truck there it went ok. My truck wouldn't start and they found out it was a wire that was chewed on by a rodent. Last time I took my truck there I was having a service brake light come on my truck. They said I needed a new brake booster in a brake master cylinder. I did have a small leak coming from my brake line and they recommended I didn't take the truck with me. When I got a second opinion from an honest mechanic he told me that nothing was wrong with my brake booster or my master cylinder. Course they also said I had some problems with my PS1 and trans cooler and some other things. This is a Chevy dealer I'm talking about they were wanting to charge me over $2,200 for all this stuff that needed fixed. I got the second opinion from the honest mechanic he said that I didn't have any leaks from anything else other than the brake line which was very minor. All he did was fill up my master cylinder up with brake fluid in my truck was ok to drive. I will do whatever I can to never bring my truck back to South Pointe Chevrolet nor would I recommend anybody do so if they didn't have to. More

Signed paperwork waited 5 days and never got ordered pickup! We went In on September 15 and had a salesman named Austin Nicholson and manager named Greg order us a pickup from their sister store. We signed paper We went In on September 15 and had a salesman named Austin Nicholson and manager named Greg order us a pickup from their sister store. We signed paperwork with con number price and everything except the finance contract because they said their rating would be hurt if they waited five days until we took possession of the truck on the 20. The day came and never heard from any of the team at south pointe. I called several time and nobody could give me information about our truck. I just received an email that they couldn't get the truck after all! 5 days later. I DO NOT RECOMMEND THEM AT ALL!! Buyer beware even their finance guy named Cody and sales manager John flat out lied to us!!! I'm going to let as many people know how south pointe does business. My cousin turned down a great deal at Jim Norton that day because south pointe promised something they could not deliver. Buyer BEWARE BEWARE BEWARE!!!! More

Bait and switch I drove 1 1/2 hours to purchase a car advertised on autotrader after calling ahead to be assured the vehicle was ready and available............Jay ev I drove 1 1/2 hours to purchase a car advertised on autotrader after calling ahead to be assured the vehicle was ready and available............Jay even called me 15 mins before I arrived to make sure I was coming. I waited about ten mins while they had a meeting to come out and tell me they couldn't show me this car. Supposedly on a Saturday afternoon in the 15 mins it took me to get to the dealer after jays call they sent it to service and found a bad transmission......yeah right. They did however have a different car available for 1000.00 more. Bait and Switch, misleading, and downright dishonest. This happened on a 3000.00 car I was buying for my daughter. I feel sorry for anyone purchasing a vehicle here. You can't get the proper deal or feel good about dealing with people like this. More

Awful! Sold me a piece of junk. Had the truck a little over a month but only drove it for about a week. It's been in the shop the rest of the time. Started t Sold me a piece of junk. Had the truck a little over a month but only drove it for about a week. It's been in the shop the rest of the time. Started ticking as soon as I got home, they said it was a bad lifter. Took it back to them & they "fixed" it. Started ticking again a few days later so I took it to another dealer & they informed that it had a cracked flywheel, a salvaged transmission & a leak in the rear oil seal. The truck won't even start now & they aren't willing to do anything about it so I've had to get my attorney involved. I will never have any dealings with South Pointe again. Terrible experience & service. They took full advantage. Very hard lesson learned! More

Mostly awesome! Erik from South Pointe Honda used cars actually helped me purchase a used Mazda from South Pointe Chevrolet. He is great! My friend had recently purch Erik from South Pointe Honda used cars actually helped me purchase a used Mazda from South Pointe Chevrolet. He is great! My friend had recently purchased from him so I went straight to him. He made everything quite easy and was a lot of fun. He understood what I wanted and wasn't pushy. Would totally recommend going to him! Finance was a little different. My husband and I know that our credit is not great right now, but they got us a fairly decent rate. Joe, however, was a little misleading about "throwing something in". We thought he was "throwing in" the ResistAll at no charge, but he wasn't. He just figured since they got us a better rate that we should take it. Unfortunately we didn't review what we were signing carefully...so can't totally blame him. I love my car though and would definitely go back again! Just pay more attention to what I'm signing!! More

Bad Car Sold me a lemon, the car didn't even make it a week. You would think as long as South Point has been around they would be a reputable dealer and make Sold me a lemon, the car didn't even make it a week. You would think as long as South Point has been around they would be a reputable dealer and make sure the cars they sell are solid. Rust in the Radiator, water in the oil. I am getting this confirmed from a mechanic, and maybe a cracked head gasket. what makes me mad is i have left several messages and they haven't called me back. I know the car was "as is" but it should at least be checked out before sold. I WILL NEVER MAKE THIS MISTAKE AGAIN !! I will not buy from South Point, or buy a car without taking it to a mechanic first !! A hard lesson learned. More

Shady salesman Inquired about a vehicle on a Friday afternoon and was transferred several times and waited some time before a response. We were looking to trade in Inquired about a vehicle on a Friday afternoon and was transferred several times and waited some time before a response. We were looking to trade in a vehicle and told them what we wanted for the trade in before we would even consider a purchase. We told them we were interested only, and would get back with them. Over the weekend, the listed sale price was reduced. On Monday, we were told that they would give us what we wanted for our trade in but the price of the vehicle was going to be what it was before they reduced it over the weekend. Their reasoning was because it was that price "when we started talking"! SHADY!!! If you're going to lower the sales price then honor it, even if you were just "talking" to a customer before you dropped the price! SMH. More

Great experience We purchased a new Suburban for my wife. Matt H did a great job showing us the vehicles, taking us on test drives, answering lots of questions, and he We purchased a new Suburban for my wife. Matt H did a great job showing us the vehicles, taking us on test drives, answering lots of questions, and helping with the purchasing process. Nick was also very helpful the one time Matt wasn't at the dealership when we were. Both of them were personable, professional, and made the experience an excellent one. I found the sales manager and finance manager were also great. Overall, this dealership team did a fantastic job for us, and I would highly recommend them to others. I look forward to working with them again soon. More

Worse exp ever Not sure where to start. First I found a truck that I liked and went to look at. I drive it and get a quote on it. I decide after a few days that I wa Not sure where to start. First I found a truck that I liked and went to look at. I drive it and get a quote on it. I decide after a few days that I want to get it. I call and the truck is sold. No big deal. A week later they call me back and say the person that bought it brought it back. I said ok and asked them to send me their best price on it since it had 500 miles on it instead of 45. They send me a quote of 3k more than what I already had. So they sold it and tried to resell it for 3k more than what I had got a week earlier without the truck having 500 miles on it. Makes sense right. Then the truck did not have a bedliner in it. I have had the truck for 2 weeks and tried to call several times to get it taken care of. Either I couldn't get ahold of someone or they would never call me back. Finally I get a call from my bank 3 weeks after my trade in saying that I need to make a payment. Its been three weeks and they haven't sent a check to pay off the trade in.. To sum up my experience I had zero communication from them, zero help and I would recommend them to no one. These people do not value customer service and defiantly do not want repeat business. They just want to move a car and get you out the door. I have bought several cars and this has been the worst experience ever. I had read the reviews and should have not even messed with them. They had the only truck in stock that I wanted and that is my fault for dealing with them in the first place. The General MGR at this dealership was helpful after finally getting a hold of him and they have since taken care of the bedliner. More

Thank You I did have a very poor experience the last time I was here. I got to know the service manager the last time due to problems. I felt my previous relat I did have a very poor experience the last time I was here. I got to know the service manager the last time due to problems. I felt my previous relationship with him was worth returning another time. Dennis More