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South Point Hyundai
Austin, TX
2,378 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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2,378 Reviews of South Point Hyundai
February 23, 2025
I brought my car to South Point Hyundai to repair my car for an attempted theft and the ordeal was less than pleasant. They attempted to charge me an additional $800 out of pocket for my window/regulator for an attempted theft and the ordeal was less than pleasant. They attempted to charge me an additional $800 out of pocket for my window/regulator. I took the car to a different auto shop, where I learned I only needed to repair the glass. I was told by the Hyundai Service team that BOTH the regulator and glass needed replacement. Why was this pushed on me when it was clear that the regulator was fine? They also tried to overcharge my battery after sitting for two months, I can imagine that the team did not even think to jump it, considering that when I expressed that I found a battery cheaper than what they were charging, they "found a lower option." when I expressed that they stated that they were having to “jump the car every time they moved it” how is that possible? When I brought the car the battery was fine… Lastly, After having my car for over three months, there was still broken glass all over it. Three months, and not one person could have removed the glass?! Is this what Hyundai means when they say, "We will always place our customer's satisfaction as a top priority..." With over 2,000 Hyundai break-ins taking place in Austin in 2023, I find it hard to believe that this repair was hard to fix as they should have plenty of experience. This whole ordeal was nothing short of blatant money-gauging and the apparent negligence of their team, which was passed off as "trying to help." They made it a point to state that because I didn't have one of the “bigger insurance companies” they couldn't find as much money as they wanted out of them. I hope that moving forward they consider customers rather than their financial gain as they are cheap cars and are aware clients will be in financial loss from purchasing these cars considering the amount of attempted theft last year on these cars alone. This was a very poor experience and a clear representation of the company as a whole. More
by MR
Employees Worked With
N/A
February 16, 2025
I went in for an oil change. Henry Seily talked to me about selling my Santa Fe. I really liked the GV70's and after very little back and forth we had a deal. In the Finance Dept Henry Seily talked to me about selling my Santa Fe. I really liked the GV70's and after very little back and forth we had a deal. In the Finance Dept Carter Palmer was great! He knows what he's doing and does it well. Very happy with the service and the price. Highly recommend! More
by jam_is_on75
Employees Worked With
Henry Seiley, Carter Palmer, Carter Palmer, Henry Seiley
February 05, 2025
Great experience! Eric Whitley was knowledgeable and helped me make the choices I needed to make . He worked quickly and respected my time and concerns. At no time di Eric Whitley was knowledgeable and helped me make the choices I needed to make . He worked quickly and respected my time and concerns. At no time did I feel like I was getting the run a round. More
by shanabrannon
Employees Worked With
Eric Whitley
January 16, 2025
It was a pleasure to be treated with such enthusiasm and respect. They did not haggle pricing and respected my pricing needs. Shawn and Carter are amazing and definitely got me exactly what I wanted! respect. They did not haggle pricing and respected my pricing needs. Shawn and Carter are amazing and definitely got me exactly what I wanted! More
by julie.hernandez46
Employees Worked With
Shawn Hamze, Carter Palmer
January 12, 2025
The reason I will not recroment any one is that I was not treated good when I drop off my car, I need a ride home and the manager told the driver not to take me home. The second thing is after fixing my car treated good when I drop off my car, I need a ride home and the manager told the driver not to take me home. The second thing is after fixing my car I was expecting them to wash my car which other dealership does even the new engine that was put in was dirty. The third reason is I bought this car new brand for it to have engine problems less than 10 years is not right so I can’t I am not happy about this More
by Mariettarussell
Employees Worked With
Emmanuel Soto
January 03, 2025
Purchased CPO Hyundai with my partner. Art communicated clearly with my original enquiry, showed us the car, and got us the deal we needed. Art communicated clearly with my original enquiry, showed us the car, and got us the deal we needed. More
by Nathan
Employees Worked With
Art Liscano, Derrick Far
January 02, 2025
This dealership was great to work with! ! Eric W. helped me find a new Hyundai Kona. I would definitely recommend to buy from here and will be coming back for service maintenance. ! Eric W. helped me find a new Hyundai Kona. I would definitely recommend to buy from here and will be coming back for service maintenance. More
by Jessica D.
Employees Worked With
Eric Whitley, Sonny Naser, Mike Ortiz, Carter Palmer
December 28, 2024
Enjoyed working with Henry Seiley. Had spoken to him on the phone as I was looking for the new 2025 Sonata in red. Later when he saw it being delivered, he called me immediately an Had spoken to him on the phone as I was looking for the new 2025 Sonata in red. Later when he saw it being delivered, he called me immediately and set up an appt. We made a deal and I got my dream car. More
by Helene
Employees Worked With
Mike Ortiz, Derrick Far, Henry Seiley
December 20, 2024
Dealerships have a built in customer base of people who only bring there cars to dealers for service, so some of them like South Point Hyundi don’t care about winning business, customer service, or being h only bring there cars to dealers for service, so some of them like South Point Hyundi don’t care about winning business, customer service, or being honest. They will try an rip you off and don’t care if you come back because they know they have a steady supply of customers who won’t bother to look and see they have 2 out of 5 stars with hundreds of bad reviews. However I do applaud their effort to hire special needs adults to work there. More
by robtrexler
Employees Worked With
Courtney Fisher
