South Point Dodge Chrysler Jeep Ram

This has far been the worst experience ever in buying a car I bought a used 2012 Dodge Durango with only 17,000 miles. When they showed me the truck I liked it only bad thing was it had a stain in the back car I bought a used 2012 Dodge Durango with only 17,000 miles. When they showed me the truck I liked it only bad thing was it had a stain in the back seat and there were no mats on it. They promised that stain would be removed and there would be new mats for me when I came back for the truck it would be washed and with a full tank of gas. It sounded so good so I was happy when I went to pick it up nothing was done not even washed I asked about the mats and the manager so rudely said to me ¨It was a used car what did you expect we are not giving you mats or any of that other stuff you already signed have a good day¨ I was so upset not even a month late the truck turns off on me at an HEB I with my 2 kids stranded and to get help it was horrible I waited 30 min just to get someone to answer.. This man was kind and helped me get the truck started. I took the truck to the dealer and the battery was no good... AHAHAHAHAHAh.........They said it happens how don’t they check there cars before selling not good at all. So now 3 months later my speaker went out and they PROMISED one full year of sirus radio and now it off what the xxxx I hate this company so bad I can’t even start to tell you how disappointed and angry I feel.... This sucks so bad don’t go to this place please go somewhere else even if you have to drive a little make it easy on yourself don’t deal with their jerks they have the worst customer service ever.. My fist car was with Mazda and they never ever treated me the way these people did I regret buying from them the worst part is I paid cash for my truck and that why they don’t care they got their money... DONT GO THERE DONT GO!!!!!! More

This dealership was so unprofessional and disrespectful to me. First I set an appointment with a salesman who was too busy to pay me any attention so he shoved me off to the internet sales manager. I took to me. First I set an appointment with a salesman who was too busy to pay me any attention so he shoved me off to the internet sales manager. I took this as a compliment because he was a manager and assumed that he would take care of business but I was wrong. I brought a brand new car off the lot in Nov, I was told that my plates would be sent to me and they never were, I had to pick them up and put them on myself.... I was told that they would send me the spare key to my brand new car and they never did. It is now June and I don't have an extra key to my 2012 Jeep. Now every time I call I get routed to empty offices who have voice mails that is full so that I can't leave a message. I can't get in contact with the people who sold me the car or the manager who assisted with the sale. This is sad and shows that they have no professionalism and poor customer service. More

I've purchased over twelve cars in the last twenty years never having a problem getting what I wanted. I bought a 2012 Chevy Cruze just six months ago and was financed by Ally bank at 5.5% I went to South P never having a problem getting what I wanted. I bought a 2012 Chevy Cruze just six months ago and was financed by Ally bank at 5.5% I went to South Point looking for a used Chrysler Crossfire. Before going I called and e-mailed on a Thursday and was promised that they would have a Crossfire for me to look at when I arrived on Friday. When I arrived they didn't have any but asked me to hang tight and they would get one ASAP. I waited a few hours until they told me they couldn't get it, but it was a black convertible and they would have it that evening if I could return. I couldn't return due to work so they PROMISED me that if I came back on Monday, they would have several for me to look at and decide between. When my wife and I returned on Monday they still had NO CROSSFIRES, and no idea when they would have any, including the black one the told me about. They did have a red one traded in on that Saturday but it wouldn't be ready for display until that evening, and it wasn't the style of Crossfire I was looking for any ways. My wife and I sat there looking at each other in amazement. Did these people not want our business? We had several thousand dollars ready to put down right then and get our Crossfire, and they were telling us they couldn't help us, after PROMISING to do so several times! They even had a finance manager tell us we were clear and ready to go paper work wise once they got the car in, yet still made NO EFFORT to get a Crossfire for us. AVOID, AVOID, AVOID this place!! More

Wow this guys know about illegal business . I went over there to buy a car the other day and was incredible, first came a sale person he was insisting to take me inside to the dealer and he told me that i there to buy a car the other day and was incredible, first came a sale person he was insisting to take me inside to the dealer and he told me that if i don't go inside he probably will be fired today, just like that(very rude) next the sale guy drive me to his office and he ask me for what i want and told me about if i have a trade or not and i said yes he ask me for the keys and i gave it to him , after 20 min talking this guy went where the manager and returned to me saying that i have a car for you and i ask that i need my keys from my car and he said that the manager has it..... after testing the car he took a sheet where he put my name and information about the car and went to talk with the manager after that I wait like 20min more and the guy returned with the sheet with a green number.... I said wow you are kidding me they put $5000 more of the price of the car and i say to the guy.... i want my keys from my car now i want to go in that moment one of those guys came his name is Alton and said how much money you want to pay this guys put more $$$ to negotiate ...... ok??? what is that not is not going to happen.... Alton went back to the the office where the other manager are and came back another person, his name is Tod this guy is the one that works whit the number on the end just not let me go he make me and offer for $7000 less than the price and i told when if this is the way to work I will not buy here, i can have better price and professionalism than this all crew wow I was impressed how this guys can rob you money so easy after that he show me the DEALER INVOICE PRICE here was the last price of the vehicle by him..... like almost 25% less of the interest cost..... On the end i did not bought the car i fell like contribute with speculation business.... so for you if you want to buy a car in south point dodge Austin please don't go there dont contribute with speculation and don't let you get your money!!!! AND always ask for DEALER INVOICE PRICE!!!! The people most unprofessional of all the dealers I have been are these ones over here: Tod, Alton, and the know it all James. Don't contribute with this con company. More

I have never been to a dealership that the people care so little about customer service. They will not even let you sit in a car unless you give them all your information and they run your credit. They are little about customer service. They will not even let you sit in a car unless you give them all your information and they run your credit. They are just out to make as much money off of the customer and treat them with no respect. They must think everyone is stupid. If you buy a car from them then you are. No one smiles, everone is mad customers and employees alike and the managers are high preasure. They refuse to answer your questions as they have a system and they will not deviate from the system. I have been in the car business and have bought and sold many cars. This by far is the worst dealership I have ever experianced and cannot really believe they are still in business. I went all the way up to the GM and understand why they are the way they are for a lack of better words he is a total xxxxxxx. I have no idea what kind of person Bill Munday is, the owner, but if the people that work for him are any reflection I would not want to meet him. I was shocked at the way the managers yelled and spoke to their salesmen and where customers could hear. I left went to another area dealership and made a deal within a 30 minutes on a Challenger SRT8. More

I responded to a Craigslist ad for a 2011 vehicle. We agreed upon a price on the phone and tdance bhe salesman took a deposit on my credit card. Upon arriving at the dealership, I test drove the car and agreed upon a price on the phone and tdance bhe salesman took a deposit on my credit card. Upon arriving at the dealership, I test drove the car and agreed to buy it for the agreed price. Then the games began. they let me sit in the salesman's cube for over 30 minutes. The sales manager came in once and tried to get me to finance the car with them. I declined and he shook my hand and told me what a great deal I was getting. 10 minutes later, he and the salesman returned and stated that there was a miscommunication and that they would not sell the car at the agreed price unless I financed the car OTHERWISE, the price would be $500 higher. I told them that this was unprofessional annd left. I would avoid these guys at all costs. This type of behavior gives a bad name to all car dealers. More

Do Not Trust South Point Dodge in Austin. Dealer tired to charge me $2K more than the price we had agreed on. Good thing I caught it before signing the loan contract. They first said it was a miss communicat charge me $2K more than the price we had agreed on. Good thing I caught it before signing the loan contract. They first said it was a miss communication between the sales guy and the manager, then they try to blame me for trying to change the deal on them even though it was IN WRITING on the negotiation paper with my initials on it. Then the GM, Ben Shahvandi said "you are wasting our time." That is when I got up and left. They will blame the customer even when they were at fault. I went as far as meeting them half way on the price difference ($1k more on my part) but all they offer me was a few free oil changes. Wow are you kidding me. Service was very quick and pushy until they get your deposit then it was slow and I don't really care attitude. I wasted 6 hours that Saturday. Also the GM looked and acted very unprofessional, never even introduced himself during this whole mess. More

My Jeep would not start so it was towed to SouthPoint Dodge on Feb 18th. 2011, and now, $1400 and one month later , it still is not fixed and this has been a complete utter waste of time and money. Thi Dodge on Feb 18th. 2011, and now, $1400 and one month later , it still is not fixed and this has been a complete utter waste of time and money. This situation has been outrageous. Their so-called technicians were guessing the entire time, first saying the P.C.M. computer was bad, then after replacing that didn't work, they blame it on another computer module and then a third (B.C.M. computer). After replacing each module did not repair my Jeep, they try to find another potential problem so there would be more charges added to my bill. After a month, they still wanted another 2 weeks to diagnose the problem. They have had way more than enough time, and my patience is gone and there is no way I am letting them charge me more money for repairs that failed to fix my vehicle. So I had my Jeep towed away on March 18th. The auto repair shop that I took my Jeep to was able to fix it in 2 days, and my Jeep was starting like new again. The problem turned out just to be the ignition switch and crank sensor. These parts cost me only $100. This was unbelievable, South Point Dodge dealership could not diagnose common and simple car starting problems like the iginition switch? But they had to keep blaming it on expensive repairs and wasted so much of my time. And in addition, the employees are rude, atrocious customer service. and the manager of the service department, kept saying they are working on it (when they are not). At one point he said 6 people are working on my Jeep. Just more lies. He even told me it be ready when its ready. They even had to call Chrysler support for help b/c they did not have a single competent mechanic with the expertise to figure out this basic car problem. I have filed a complaint with the Better Business Bureau and South Point Dodge has not responded to their request, which is just more proof of the type of business they are running. SO BEWARE, do not give these lying crooks any business, not even an oil change. They will either not know what they are doing or will keep lying to you to try to run up the bill so they will make as much money as possible. Beyond ridiculous, this has been the worst car experience in my life by far. Nothing else comes even close. More

I inquired online about a new dodge charger for my son. Tolbert and anglee both responded very quickly and offered a price that was better than everyone that I had gotten a quote from after having to hastl Tolbert and anglee both responded very quickly and offered a price that was better than everyone that I had gotten a quote from after having to hastle them to give it up. But the Internet team here was very polite, gave me a great price, and even had the car waiting on me to come test drive it. We wrapped up the deal and they have both called to make sure everything is going well. Great to see there are still a few honest dealers. More